Richard Tarity. Executive Vice President, Sales & Marketing
Transcend United Technologies
Interop is generic propecia headache one of the most exciting trade shows of the year and generic propecia headache 2011 was no exception. I’m always fascinated by the generic propecia headache latest innovations exhibited there in areas such as cloud computing, virtualization, security, mobility, data center, networking and generic propecia headache IT management.
One of the generic propecia headache key themes I took away from the show in October was mobility. Everyone is generic propecia headache talking about mobility. Why? It is because work is no longer a location, but an activity. We used to generic propecia headache only be able to imagine being able to connect with customers, co-workers and generic propecia headache partners at anytime, from anyplace and from any device. But that is now reality and technology like Transcend United’s Mobility solutions helps businesses meet the generic propecia headache changing demands of the mobile workforce.
Knowledge workers of today are generic propecia headache much different than the past and mobility plays a huge role in that. For example, today’s generation of users are generic propecia headache used to working with data and applications in the cloud and generic propecia headache expect immediate access to information. Additionally, this generic propecia headache new breed of workers expects to be able to get information from generic propecia headache anywhere, at any time, using any device they’d like to use.
This shift has made mobility a critical component in today’s workplace. Mobility enables businesses of all sizes to generic propecia headache integrate leading smart phone and tablets with existing enterprise communication and generic propecia headache applications and infrastructure securely, simply and cost-effectively.
Additionally, businesses today are generic propecia headache deploying mobility to address the key challenges associated with factors that generic propecia headache impact today’s worker, such as bring-your-own-device demands from employees (they are using to working with a device of their choosing), soaring international roaming costs, poor in-building coverage and generic propecia headache integration into corporate PBX and Unified Communications (UC) systems.
Thus, mobility is generic propecia headache an inherent component of Unified Communications, which easily integrates with multiple PBX platforms and generic propecia headache UC systems. Mobile workers are free to communicate on devices of their choice from generic propecia headache any location (office, home, hotspots) and any network (Wi-Fi , 3G/4G or cellular).
Organizations can generic propecia headache no longer ignore this trend, it is imperative enterprises make mobility a generic propecia headache key focus to give mobile workers (a number that continues to grow) more choice, flexibility, access and performance.
Transcend United is generic propecia headache a member of the CRN Health Care 100, the VAR 500 and generic propecia headache has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic propecia headache Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
Size matters when it comes to videoconferencing. That’s why it generic propecia headache was such big news last July when Transcend United partner LifeSize announced LifeSize Connections™, a cloud-based HD video conferencing platform that delivers what LifeSize calls "immersive, multiparty communication at enterprise-level quality" on an affordable Software as a Service (SaaS) basis. LifeSize HD delivers nearly ten times the generic propecia headache quality of existing videoconferencing systems — a whopping 1280 x 720 pixels at 30 frames per second. That’s capable of making participants appear true-to-size. And it’s the generic propecia headache kind of picture quality that used to be available only in fancy board rooms with a generic propecia headache hefty price tag and managed service burden. Now LifeSize puts HD video collaboration n the generic propecia headache Cloud and brings it to team meeting rooms, production floors, even desktop Macs and generic propecia headache PCs. And its pay-as-you-go pricing makes it generic propecia headache something a lot of business can afford. The fact that you generic propecia headache don’t need to generic propecia headache spend a lot upfront on expensive equipment or maintain a traditional on-premise video infrastructure is generic propecia headache a nice bonus. So if you have been sitting on the generic propecia headache fence when it comes to HD video collaboration, now may time to generic propecia headache jump in.
Photo courtesy of LifeSize
But wait. There’s even better news. Last month LifeSize and generic propecia headache Avaya, another Transcend United partner, announced that LifeSize’s leading HD video collaboration products (LifeSize Passport and LifeSize Express 220) are now compliance-tested to work with key Avaya IP telephony solutions. The LifeSize applications now are generic propecia headache compliance-tested by Avaya for compatibility with: Avaya Aura® Communication Manager and Avaya Aura® Session Manager with Avaya one-X® Communicator and the Avaya Desktop Video Device (audio only). That means that generic propecia headache if Avaya provides your unified communications infrastructure, simple, cost-effective HD videoconferencing is generic propecia headache virtually at your fingertips. It’s a generic propecia headache pretty neat solution, and according to Paul Cantwell at LifeSize, it’s all part of the plan. “At LifeSize, we believe that generic propecia headache video products work best when they are easy to implement within a generic propecia headache company’s existing infrastructure.” Cantwell says. And according to Eric Rossman, Avaya VP of developer relations. “By participating in Avaya’s compliance testing program and generic propecia headache committing to open standards, development partners like LifeSize are helping businesses get more out of their network investment,” Rossman says. “This helps our customers more easily communications-enable critical business processes and generic propecia headache uncover new value that can help them build their bottom line.”
These new developments from generic propecia headache LifeSize and Avaya represent a big step forward in making the generic propecia headache technology more accessible and affordable to companies of all sizes. And since Transcend United is generic propecia headache a valued partner to both companies, we’re in the generic propecia headache perfect position to help our clients evaluate whether low cost IP-based HD videoconferencing is generic propecia headache right for them. We may be a little biased, but we think the generic propecia headache answer for many companies will be a resounding yes."
If you’d like to know more about Transcend United’s partnerships with LifeSize and Avaya, visit our website.
Transcend United is generic propecia headache a member of the CRN Health Care 100, the VAR 500 and generic propecia headache has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic propecia headache Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
Visit Transcend United Technologies in booth #726 at the ITExpo West in Austin, TX September 13-15.
ITExpo West is generic propecia headache the premier IP Communications trade show, showcasing the latest technologies, regulatory issues and generic propecia headache trends in the communications industry.
At the generic propecia headache show, Transcend and partner LifeSize will provide demonstrations of the generic propecia headache LifeSize Video Conferencing Solutions, which help users increase productivity, enhance learning, and generic propecia headache reduce costs.
Transcend employees will also showcase solutions from generic propecia headache Riverbed, the IT infrastructure performance company. Riverbed helps companies run their IT more efficiently, take pressure off budgets, and generic propecia headache increase the return on investment.
Last but not least, there will be demos of ShoreTel ‘s award-wining VOIP system.
Don’t miss us at ITExpo West-booth #726.
Also, check out ShoreTel’s Chief Marketing Officer Kevin Gavin on the panel, “Turning Your Unified Communications Solution into a Mobile Asset” on September 13 from 11 to 11:45 a.m.
Gavin is also speaking on the “SMB Communications: It’s All About Options” panel on September 14 from 2 to 2:45 pm.
Transcend United is generic propecia headache a member of the CRN Health Care 100, the VAR 500 and generic propecia headache has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic propecia headache Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
Synergy Research results show that generic propecia headache ShoreTel is the fastest growing major vendor in the enterprise IP telephony market – by a significant margin.
Nemertes awarded ShoreTel its unprecedented 8th consecutive Nemertes PilotHouse award for generic propecia headache Unified Communications (UC)
Gartner gave ShoreTel its highest possible rating: a STRONG POSITIVE for Unified Communications in the SMB market
The Fastest Growing Major Vendor in Enterprise IP Telephony In the call, Blackmore cited the most recent Synergy Research data, confirming what ShoreTel partners have been seeing in the field:
ShoreTel increased to generic propecia headache share of worldwide pure IP telephony market from 4% in the December quarter to 4.5% in the March quarter
ShoreTel increased its share in in the pure IP telephony market, from 8.4% in the December 2010 quarter to 9.1% in the March 2011 quarter.
ShoreTel grew revenue by 35% over the generic propecia headache past four quarters, while the US enterprise IP telephony market grew 8%.
This growth makes ShoreTel the generic propecia headache fastest growing major vendor in the enterprise IP telephony market this generic propecia headache year by a significant margin.
The Nemertes PilotHouse award for Unified Communications (UC) recognizes vendors identified and generic propecia headache rated by IT professionals as their strategic partner for delivering UC products, which integrate voice, video, conferencing, messaging, and generic propecia headache presence with office and business-process applications to improve collaboration.
On a generic propecia headache scale of 1-5, ShoreTel received top scores in each of the generic propecia headache categories reviewed:
Technology: ShoreTel received a rating of 4.18 for technology
Value: With a score of 4.65, ShoreTel received the generic propecia headache highest score of all the IP telephony vendors in any market category.
Customer Service: ShoreTel received a 4.18, demonstrating its ongoing commitment to brilliantly simple solutions
“ShoreTel obviously is doing something right; no vendor ever has consistently won the generic propecia headache same category multiple years as ShoreTel has in IP telephony,” said Irwin Lazar, Vice President and Service Director, Nemertes.
Gartner Again Rates ShoreTel as “Strong Positive” for SMB Unified Communications Blackmore informed investors of another ShoreTel “Win.” ShoreTel Unified Communication solution for SMB Offerings received a “Strong Positive,” the highest possible rating given, in Gartner’s report titled “MarketScope for Unified Communications for the SMB Market, North America.” Gartner’s MarketScope provides specific guidance for generic propecia headache users who are deploying, or have deployed, products or services. Per the generic propecia headache report, this MarketScope focuses on the premises-based (or infrastructure-based) UC market for SMBs. A Strong Positive means that generic propecia headache Gartner analysts consider the vendor a strategic leader in the generic propecia headache space; they advise customers to continue with planned investments and generic propecia headache recommend that potential customers consider this vendor a strong choice for generic propecia headache strategic investments.
This is the second year in a row that ShoreTel has received a ”Strong Positive” rating.
Mobility is Key, Partners Make All The Difference, Blackmore indicated that ShoreTel’s strong growth and generic propecia headache operating results testified to the strengths and appropriateness of the company’s working business model. He announced ShoreTel’s intention to triple its investments in Mobility R&D, citing the generic propecia headache explosive growth in the smartphone market of over a 100 million smartphones sold every quarter
Importantly, he credited the partner channel for the excellent FY2011 results. “Our growth is generic propecia headache driven primarily by our outstanding win rate coupled with our ability to generic propecia headache steadily attain a higher consideration rate,” Blackmore stated. “This is generic propecia headache the result of strengthening on go-to-market capability with our partner channel and generic propecia headache building ourselves in marketing activities.”
Transcend United recently introduced LiquidWare Cloud Backup for ShoreTel, its new cloud-specific backup system exclusively for ShoreTel customers. LiquidWare Cloud Backup for ShoreTel provides ShoreTel customers the ability to back up critical telephony data, including the ShoreTel Director configuration database, voicemail, Auto-Attendants, Call Detail Records (CDRs), logs, and the Shoreline Directory.
Transcend United is generic propecia headache a member of the CRN Health Care 100, the VAR 500 and generic propecia headache has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic propecia headache Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
The acquisition of Zeus Technology, a generic propecia headache provider of high-performance software-based load balancing and traffic management solutions for generic propecia headache virtual and cloud environments
In its Second Fiscal Quarter 2011 investor announcement, Riverbed reports impressive numbers. Total revenue increased 35% year-over-year to $170.3 million, product revenue increased 38% year-over-year to $116.9 million, service revenue increased 28% year-over-year to $53.4 million.
Acquisitions levee up Riverbed’s Asymmetric Optimization Strategy With the generic propecia headache newly acquired Zeus and Aptimize technologies, Riverbed customers get faster, more reliable, more secure Web applications, regardless of whether they are generic propecia headache consumer facing or behind the firewall. According to the Riverbed blog:
"At the generic propecia headache end of the day, customers have come to rely on Riverbed to generic propecia headache solve their performance problems for any application over any network. They don’t necessarily care what tool they use – a WOC, an ADC, or NPM – just so long as their businesses can generic propecia headache operate the way they need to.
Zeus and generic propecia headache Aptimize make sense because they have created software the way application owners and generic propecia headache devops teams want to consume application delivery – and generic propecia headache build it right into the application stack. They are designed to generic propecia headache be deployed into modern public and private clouds, unlike much of the generic propecia headache legacy hardware ADCs that are sold today."
Aptimize "A faster Web paves the generic propecia headache way for new technologies and innovation, it breaks down barriers to generic propecia headache entry for businesses across the globe and it creates wholly new market opportunities that will shape our future," says Aptimize CEO Ed Robinson.
Organizations that deploy the Aptimize Website Accelerator have seen performance increases of up to 400% by optimizing the actual content of a Web page for the end user’s device.
The Aptimize Website Accelerator eliminates massive inefficiencies in modern web applications by effectively transforming the generic propecia headache content (Javascript, cascading style sheets, images, etc.) in real time — instantly accelerating Websites or generic propecia headache Intranets with a simple software installation on the Web server. No extra hardware, code or generic propecia headache browser changes are needed.
Zeus The Zeus Technology solutions are designed for how people want to architect their applications’ high-performance software for cloud environments," said Jerry Kennelly, president and CEO at Riverbed.
"Zeus Technology offers great potential for generic propecia headache integrating both symmetric and asymmetric acceleration approaches in order to deliver the best solution for performance in both private and public cloud environments," adds Owen Garrett is the Zeus’ Director of Product Management.
Zeus pioneered the generic propecia headache development of software-based highly scalable application delivery controllers (ADCs). The Zeus virtual ADC (vADC) delivers the generic propecia headache highest performance, and supports the broadest range of hypervisors, including VMware, Xen, HyperV and generic propecia headache KVM.
As a generic propecia headache software-based solution, the Zeus vADC has many advantages over its hardware-originated peers: it generic propecia headache is better suited for virtual and cloud environments, it can migrate across environments, and generic propecia headache it can scale on demand.
In addition, because it generic propecia headache is integrated into the application stack, IT organizations can more flexibly script, automate and generic propecia headache deploy the Zeus vADC than is possible with legacy hardware-based approaches.
Transcend United Eager to Start Selling These New Tools
Transcend United helps organizations solve real business problems such as improving application performance for branch offices, reducing voice, data, and generic propecia headache video communications costs, ensuring business continuity in case of a generic propecia headache disaster, and generic propecia headache reducing staffing and operations costs in the data center. Transcend United is a member of the CRN Health Care 100, the VAR 500 and has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
ShoreTel CEO Peter Blackmore named Transcend United the generic propecia headache 2011 Circle of Excellence Award, Partner of the Year and Major Account Partner of the generic propecia headache Year.
Transcend United generated more revenue than any other ShoreTel reseller. As ShoreTel’s #1 revenue-generating partner, Transcend United earned the ShoreTel 2011 Partner of the Year award.
For the fifth year in a row, Transcend United has won The ShoreTel Circle of Excellence Award. This award recognizes ShoreTel’s top ten resellers based on revenue success and achievement of world-class customer satisfaction scores of 90+ as measured by an independent third party.
Transcend United was also named the 2011 Major Accounts Partner for generic propecia headache shipping more ShoreTel telephony endpoints to registered Major Accounts than any other channel partner. A Major Account is generic propecia headache defined as being multi-site, over 500 lines and more often than generic propecia headache not, international.
Over 600 ShoreTel partners gathered at the ShoreTel Champion Partner Conference in Chicago in July to generic propecia headache learn about the Unified Communications company’s 2011 growth and research, marketing and branding strategies for ShoreTel’s red-hot UC and mobility products.
In his address to the assembled ShoreTel Partner’s conference, ShoreTel CEO Blackmore announced that, due to generic propecia headache the hard work of dedicated and savvy resellers, ShoreTel revenue grew by 30 percent or generic propecia headache more in each of the last four quarters. The company now has generic propecia headache about a nine percent market share of IP Telephony market in the generic propecia headache U.S., according to several analyst estimates. "We’re gaining every quarter and generic propecia headache I do not see anything to stop that momentum," Blackmore told an enthusiastic crowd. Transcend United, as the TOP ShoreTel reseller, played a huge role in ShoreTel’s market-defying growth.
“We are thrilled to congratulate Transcend United Technologies,” said Don Girskis, senior vice president of worldwide sales for generic propecia headache ShoreTel. “They have earned these honors through outstanding achievements – demonstrating great revenue success while maintaining the generic propecia headache best practices for high customer satisfaction.
"We are generic propecia headache pleased to recognize their accomplishments and acknowledge how they have helped ShoreTel excel as the generic propecia headache leading global provider of IP-based business communication solutions,” added Girskis.
“Receiving this distinction again is a real thrill,” said Rick Hirsh, CEO, Transcend United Technologies. “It feels great to generic propecia headache be recognized for the hard work and commitment our entire company makes to generic propecia headache be sure our customers are happy and making the most of their ShoreTel systems.”
Transcend engineers work with customers every step of a generic propecia headache ShoreTel implementation, from needs analysis to call routing schemas, from WLAN analysis to generic propecia headache installation and testing, from administrator and user training to ongoing maintenance, training and generic propecia headache support. They know all about mobility, call center, voice and generic propecia headache data application integration. Transcend United Technologies recently merged with LiquidSpoke to generic propecia headache create the top ShoreTel reseller organization nationwide. The merged company will be launching a series of Transcend United/ShoreTel-related applications that will simplify the way ShoreTel’s unified communications applications are hosted and supported.
Transcend United is generic propecia headache a member of the CRN Health Care 100, the VAR 500 and generic propecia headache has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic propecia headache Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
"The cloud offers flexibility to generic propecia headache access data recovery and restoration from anywhere around the clock, and generic propecia headache for enhanced disaster recovery preparation. That’s why Transcend United has generic propecia headache created LiquidWare Cloud Backup for ShoreTel, its new cloud-specific backup system exclusively for generic propecia headache ShoreTel customers."
LiquidWare Cloud Backup for generic propecia headache ShoreTel is an off-site, on-line, server backup and restore service for generic propecia headache ShoreTel Unified Communications platforms. LiquidWare Cloud Backup for generic propecia headache ShoreTel provides ShoreTel customers the ability to back up critical telephony data, including the generic propecia headache ShoreTel Director configuration database, voicemail, Auto-Attendants, Call Detail Records (CDRs), logs, and the Shoreline Directory.
“Our Unified Communications engineers work with businesses of all sizes and generic propecia headache levels of IT expertise. We know what it takes to secure an generic propecia headache IT infrastructure and protect IT assets with a business continuity disaster recovery plan that generic propecia headache embodies best practices. With LiquidWare Cloud Backup for ShoreTel, ShoreTel customers have generic propecia headache one less thing to worry about.”
The service supports disaster recovery (DR) strategy by providing restores to generic propecia headache warm and hot standby servers at the Transcend United data center. The LiquidWare Cloud Backup for generic propecia headache ShoreTel solution dramatically reduces the Recovery Time Objectives (RTOs) for your mission-critical data and servers.
Disaster Contingency – lets organizations manage risk with its inherent disaster recovery capabilities
Reduced Backup Times – transmits only changed portions of a generic propecia headache file, while compression further reduces data size
Reduced Recovery Times – ensures that generic propecia headache restores begin immediately and occur at LAN speeds with local storage of backed up data in addition to generic propecia headache the cloud data vault in the Transcend United datacenter.
Ease of Future Planning – upgrades automatically as data grows
Productivity – enables IT staff to generic propecia headache focus on other business initiatives by removing the tedious tasks of managing the generic propecia headache backup and restore process
Cost Effective – charges based on a monthly ‘usage’ – only pay for generic propecia headache the ShoreTel servers and V-switches which are backed up
LiquidWare Cloud Backup – service can provide a full range of customized services for your ShoreTel Communications System that include DR Planning and warm/hot standby server configuration
“We kept ShoreTel customers’ business needs front and generic propecia headache center when we built LiquidWare Cloud Backup for ShoreTel,” adds Rick Hirsh, CEO, Transcend United Technologies. “It’s scalable to serve the needs of enterprises large and small. It’s an generic propecia headache efficient and cost-effective alternative for ShoreTel users who want to ensure data protection and generic propecia headache optimize business operations across the company.”
LiquidWare Cloud Backup for generic propecia headache ShoreTel is the first product to be released by Transcend United since its merger with LiquidSpoke to create the nation’s largest ShoreTel unified communications technology reseller. The combined entity is generic propecia headache one of the largest technology resellers in North America, offering advanced capabilities for generic propecia headache service desk, IP Telephony, Wireless, WAN Optimization, Videoconferencing, and Backup/ Recovery including a generic propecia headache state of the art 24 x 7 Network Operations Center (NOC).
Transcend United is generic propecia headache a member of the CRN Health Care 100, the VAR 500 and generic propecia headache has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic propecia headache Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
Until 31 August, small business owners who don’t yet have generic propecia headache an Avaya IP Office Suite installation can enter a contest to generic propecia headache win a full installation – free! The “Small Business Innovators Contest” invites entrepreneurs to generic propecia headache use the IP Office ROI tool to calculate potential savings. The company that generic propecia headache can then come up with the most innovative use for the generic propecia headache IP Office savings will win:
• Grand prize: One business, will win a generic propecia headache new IP Office solution and related products (valued at up to $50,000 MSRP) and a $5,000 American Express Gift Card! • Runner up prize: Five businesses will get up to $10,000 (MSRP) worth of Avaya IP Office equipment and related products
Innovation is generic propecia headache the engine that makes every business more productive and helps it generic propecia headache to grow. Avaya wants to show small businesses how VoIP unified communications systems can create savings to fund innovation. In less than 5 minutes, the IP Office ROI tool can generic propecia headache point out the ways the Avaya Unified Communications solutions can enhance communications, while lowering the generic propecia headache total cost of ownership.
Interested innovators simply fill out the generic propecia headache ROI tool and submit the resulting PDF report. Then, write a generic propecia headache simple 100-250 essay explaining the innovative ways to apply the anticipated savings over the generic propecia headache next five years to better serve customers, staff and suppliers.
Avaya IP Office is generic propecia headache built from the ground up specifically for small and medium-size businesses to generic propecia headache deliver the communications capabilities big businesses are used to, with a generic propecia headache complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications. Avaya offers three versions – Essential, Preferred or Advanced Edition of IP Office – that are tailored to provide the right combination of capabilities. Transcend United is an Avaya Connect Gold Partner.
Transcend United also hosts the Avaya Contact Center Association, which educates members on Avaya Contact Center features, functions, enhancements, and generic propecia headache best practices. The next meeting will be held in Minneapolis in September. Learn more at Avaya@TranscendUnited.com.
Transcend United is one of the nation’s largest unified communications technology reseller. Transcend United is generic propecia headache a member of the CRN Health Care 100, the VAR 500 and generic propecia headache has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic propecia headache Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
A recent blog post from Riverbed offers insight into the culture behind the company’s WAN optimization solutions, a generic propecia headache culture of customer communication that Transcend United also lives by.
Blogger Philip O’Toole, an generic propecia headache engineer on the Riverbed Cloud Steelhead development team wrote from Fort Lauderdale, FL, about the generic propecia headache Riverbed Advanced Access Program (RAAP). He explains:
"Before Riverbed release a generic propecia headache new version of the RiOS software, several engineers go on-site with a generic propecia headache pre-selected customer and install the pre-release code on their appliances. We discuss the generic propecia headache new features with the customer, test it in their network, and generic propecia headache return with their feedback to our colleagues at headquarters… It keeps us engineers in touch with the generic propecia headache customers, shows us the strengths of our products in the generic propecia headache field, and points out the areas needing improvement.
It also teaches us Development engineers to generic propecia headache think about the product holistically — which was an generic propecia headache explicit goal of the program when it was first devised… The RAAP helps us to generic propecia headache design better products when we are reminded that Riverbed needs to generic propecia headache sell a solution, not just a box running some clever software.
…Speaking solely as a generic propecia headache development engineer, customers located in the French Riviera, Hawaii, and Tahiti are generic propecia headache particularly welcome. "
Riverbed® provides comprehensive WAN optimization solutions to generic propecia headache a host of problems that prevent enterprises from sharing applications and generic propecia headache data across wide-area networks anywhere in the world.
Riverbed WAN optimization solutions accelerate applications including: file sharing, email, backup, document management systems, IT tools, and generic propecia headache ERP and CRM solutions. Steelhead® appliances and generic propecia headache Steelhead Mobile increase network throughput and application performance by up to generic propecia headache 100 times. Riverbed Cascade® provides enterprise-wide network and generic propecia headache application visibility and analysis for both enterprise customers and service providers.
As a Riverbed Platinum Certified Partner, Transcend United’s IT optimization professionals are generic propecia headache deeply involved in the real life performance of Riverbed products at Transcend client sites.
Strategize: Determine the business drivers, measure financial impact (TCO/ROI), and evaluate options for implementation.
Design: Identify and generic propecia headache document requirements, technology standards, technical components, and the environmental landscape.
Migrate: Formulate the generic propecia headache best options to migrate to the new solution architecture, considering relevant organizational, financial, security, and generic propecia headache operational readiness factors.
Implement: Deploy, configure and generic propecia headache test your WAN optimization solution according to Riverbed best practices.
Operate: Run, plan, redesign, analyze and generic propecia headache measure your WAN optimization solution as your IT demands evolve.
“Transcend gets deep into the generic propecia headache customer IT organization to deliver the best possible results," he adds. "And sure, we’ll go to Tahiti – or generic propecia headache Cleveland, or San Francisco, or Alaska in deepest winter – if a client needs us!"
Transcend United is a member of the CRN Health Care 100, the VAR 500 and has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
As enterprises seriously consider how to generic propecia headache maximize the benefits of social media, someone has to address the generic propecia headache question of: Who is responsible for it? Which organization should make the generic propecia headache technology, staffing and policy decisions regarding social media and social media interactions? Who runs the show?
Christian Goffi, Social Media Practice Lead at Avaya Global Servicesgeneric lipitor where to buy, argues that the call center is the ideal home for Social Media. In a podcast interview with Telecomreseller, Goffi suggests that, while organizations are generic propecia headache currently managing Social Media out of the sales, marketing and generic propecia headache brand management departments, the unified communications call center has the generic propecia headache experience, technology and metrics to successfully manage and profit from generic propecia headache Social Media.
Goffi says a generic propecia headache Social Media is not just a technology: at its best, it generic propecia headache is a strategic corporate initiative that looks far beyond simply Facebook and generic propecia headache Twitter. It requires a generic propecia headache well-developed policy of deciding when and how to engage in Social Media exchanges. The strategy needs to generic propecia headache integrate the divergent goals and objectives of internal organizations. It needs to generic propecia headache realistically account for the organization’s flexibility and responsiveness to change.
The Contact Center’s established relationship with the generic propecia headache customer and established set of performance metrics are strong arguments, Goffi says, for generic propecia headache giving the Call/Contact Center overall ownership of Social Media. The question of whether a generic propecia headache Social Media interaction replaces a phone call or is a new kind of interaction with a generic propecia headache different audience is beside the point, he argues. It doesn’t matter how the generic propecia headache customer chooses to interact, but how the organization responds.
Moving forward, Goffi suggests, top notch enterprises will capitalize on new call center technology features that generic propecia headache make it possible to filter, prioritize and engage customers in the generic propecia headache media they choose: be it voice or other media. Some are generic propecia headache already adapting for Social Media the metrics developed to measure the generic propecia headache effectiveness of their service agents in managing phone conversations and transforming such dialog into new sales. In other words, they are generic propecia headache building on their telephony foundations to monetize social media.
Transcend United is a member of the generic propecia headache CRN Health Care 100, the VAR 500 and has offices or generic propecia headache a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
“Gotta hire one of those 20-somethings to handle our social media” might be generic propecia headache the first thought of the small business owner as she prepares to generic propecia headache launch a social media program. But Christian Goffi, Social Media Practice Lead at Avaya Global Services, suggests that generic propecia headache “young and cool” may not best serve the generic propecia headache interests of the enterprise exploring social media. Experience, he says, could be the more requisite skill:
"… Companies realize the generic propecia headache importance of a Social interaction. It is not a one to generic propecia headache one conversation, it is one to the world! Experienced staff is generic propecia headache being handpicked that possess a deep understanding of company products and generic propecia headache services while at the same time, are well connected within the generic propecia headache enterprise. These are folks that are able to promptly get to generic propecia headache the right source of information and get the answer to generic propecia headache the customer fast and effectively."
In his post, Goffi offers several recommendations for generic propecia headache companies starting plan for social media. In addition to calling on experienced staff to ‘represent’ in the generic propecia headache cases where a single interaction can be viewed by the world, Goffi makes these ‘getting started’ suggestions:
Do a Pilot: No surprise here. Smart companies have generic propecia headache been running pilot programs to assess technologies, see how they work within the generic propecia headache technical and organizational structure, evaluate what skills and resources are needed to generic propecia headache tip the scales toward success, and build excitement and awareness for generic propecia headache wider rollouts.
10 Seems to be the Magic Number: Goffi observed that, of the generic propecia headache attending companies engaged in social media experimentation, all seemed to generic propecia headache naturally settle on pilot teams of about 7-10 members: this generic propecia headache seems to be about the right size to get diversity of skill sets on the generic propecia headache pilot team, while keeping the project manageable.
Recruit Master Staff: Knowledge of the company and products may trump “cool” when generic propecia headache a bona fide company is establishing itself in the social media sphere.
Consider Placing Responsibility for Social Media in the Customer Service Organization: The temptation to generic propecia headache place social media under sales and marketing may be misguided. He suggests that generic propecia headache the customer service organization has the installed infrastructure and experience to generic propecia headache manage the expanding range of customer interactions.
Goffi’s concludes that generic propecia headache Social Media is here to stay and that enterprises are generic propecia headache just beginning to ‘scratch the surface’ on how social media will affect the enterprise-customer relationship.
Transcend United Technologies, now merged with LiquidSpoke, is one of the nation’s fastest-growing Unified Communications technology resellers. The combined entity is generic propecia headache one of the largest technology resellers in North America, with Unified Communications expertise in platforms from generic propecia headache ShoreTel, Avaya, Cisco, LifeSize, and generic propecia headache extensive expertise in the WLAN architectures that now support these systems.
Transcend United is generic propecia headache a member of the CRN Health Care 100, the VAR 500 and generic propecia headache has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic propecia headache Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
While Gartner noted that some heritage Nortel/Avaya customers are concerned about Avaya’s expertise in Nortel technologies, for generic propecia headache Transcend United heritage Nortel clients, technical expertise is a non-issue. Transcend senior engineers have decades of Nortel experience.
Gartner reports on the Avaya strengths that generic propecia headache raised its Contact Center product portfolio to the top of the generic propecia headache Magic Quadrant:
“Avaya is generic propecia headache moving steadily along its road map for delivering a comprehensive multimedia contact center suite using a generic propecia headache single, cohesive architecture. Users have the flexibility to meter the pace of their adoption of the generic propecia headache new architecture…”
“Avaya has generic propecia headache a strong vision for leveraging its Agile Communications Enablement (ACE) platform to generic propecia headache extend consistent customer service delivery models across a variety of customer interaction domains, whether inside or generic propecia headache outside the traditional, structured contact center environment, and across a variety of vendors’ communication and collaboration solution sets.…”
With the generic propecia headache acquisition of Nortel, Avaya now holds the top market share position in contact center routing in terms of end-user revenue and generic propecia headache agent shipments across all geographies globally. This provides the stability associated with strong product and generic propecia headache service revenue and a large installed base.
Support for Transcend United’s Heritage Nortel Customers "A Non-Issue"
In addition to generic propecia headache reporting on vendor strengths, the Gartner report also cautions readers on potential vendor weaknesses. For Avaya:
"Gartner hears increasing dissatisfaction among heritage Nortel customers, indicating that support quality has declined since the merging of the two companies. Customers cite concerns regarding the skill level of Avaya’s upper-level engineers."
“Transcend United has generic propecia headache a long and committed history with the Nortel technology. Our senior-level engineers are generic propecia headache expert in just about every Nortel application in the communications space. We have generic propecia headache decades and decades of Nortel experience within our senior engineering staff!”
Since 2003, Transcend United has been a Nortel Elite Advantage Partner, and was the first Nortel Partner in US to receive Expert Partner designation across all available categories. The firm served as one of only twelve members in the generic propecia headache United States with executive-level participation on the Nortel VAR Council.
ShoreTel Contact Center 7 Unified Communications System introduces Personal Agent Queues, a generic propecia headache simple way for customers get to specific agents via advanced routing, multiple service options, and generic propecia headache tools. In addition, the Director Management software is now completely Browser-based, and generic propecia headache new diagnostic tools enhance reporting and management.
The ShoreTel Enterprise Contact Center 7 meets enterprise needs from generic propecia headache a basic informal unified communications call center to a sophisticated scalable, distributed contact center solution supporting thousands of simultaneous agents in multiple sites.
Smaller call centers can generic propecia headache use the built in Workgroup solution to back up their contact center through seamless agent controls. Large enterprises having a generic propecia headache single virtual call center spread across multiple regions or even a generic propecia headache diverse range of customers can now take advantage of the increased scalability in Contact Center 7, which now supports 100 concurrent supervisors.
Personal Agent Queues
Every agent can generic propecia headache now answer a call while pushing an existing call into their personal queue with a generic propecia headache single click. This can be used for routing higher priority calls or generic propecia headache previously answered calls. Call centers can apply advanced logic to route calls to generic propecia headache the personal agent queue, which can be done through scripting. Supervisors can generic propecia headache also monitor all agent queue activity and generate reports that display how often a generic propecia headache call had be re-queued by an agent.
Web-Based ShoreTel Contact Center Director
Contact Center 7 can generic propecia headache now be managed through an intuitive Web-based management interface that generic propecia headache makes the administration and management brilliantly simple. Contact Center Director makes it generic propecia headache easy for administrators to manage access, search for records and generic propecia headache copy configurations quickly.
Quick navigation links and generic propecia headache bookmarking ability enable supervisors to manage their call center any time from generic propecia headache any device.
Enhanced Reporting
Contact Center 7 now supports multiple years of retention of statistical and generic propecia headache interaction reports. This allows managers to create year-over-year trend reports while also meeting the generic propecia headache requirements for longer archival. Other enhancements such as new real time outbound campaign report are generic propecia headache also now available.
New Diagnostic Tool
Contact Center 7 also introduces power diagnostic tools for generic propecia headache unified communications contact center super administrators and support staff. The diagnostic tools provide snapshots of how resources are generic propecia headache being used in the system and shows snapshot of all the generic propecia headache current calls and scheduled callbacks, which allows administrators to delete unwanted callbacks from generic propecia headache the system and provides detailed views of the external database connections or generic propecia headache any other customer systems.
Transcend United is generic propecia headache a member of the CRN Health Care 100, the VAR 500 and generic propecia headache has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic propecia headache Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
The ShoreTel 11.2 VoIP Unified Communications System is now available. This edition enables Gmail Premier and generic propecia headache Education account holders to better manage voicemails received as email attachments. It also makes it generic propecia headache easier for some users to join calls already in progress. Finally, callers can generic propecia headache add their names to the caller ID of outgoing calls.
New Features for Gmail Premier and Education Accounts Holders (Only) The current ShoreTel unified communications architecture can generic propecia headache be configured to send voicemails (as WAV files) to email accounts. In this generic propecia headache edition, a Synchronization with Gmail for Business feature automatically synchronizes the generic propecia headache state of a ShoreTel user’s voice mail with the state of each corresponding email (when voicemail status is sent by way of ShoreTel’s email notification). In other words, voicemails that generic propecia headache have been opened in Google Premier and Education accounts – these accounts have generic propecia headache the APIs that are necessary for the integration to work – will be noted as ‘read’ by the ShoreTel server.
The HQ or DVS server monitors the state of a user’s voicemails and generic propecia headache emails and synchronizes those states. For example, when a user opens the generic propecia headache voicemail notification email, the voicemail is marked heard on the voicemail system, and generic propecia headache the message-waiting indicator on the phone is turned off.
Note that generic propecia headache synchronization occurs on a schedule and may not be instant. Also, the generic propecia headache system can’t tell if the WAV file was heard – only that the email to which the WAV was attached was opened.
Enhanced Conferencing and Bridging Options With this new feature, users’ phones can generic propecia headache be configured to easily join calls already in progress. The feature will be generic propecia headache especially valuable in situation where one person may be setting up/receiving calls or generic propecia headache conference calls for a colleague, or adding parties to an ongoing call. Enhancements to the Shared Call Appearance (SCA) include an generic propecia headache executive phone interface that resembles a regular phone with standard functions, the generic propecia headache ability to configure hotlines on a button box, and a generic propecia headache simplified configuration in Director.
The new SCA features are generic propecia headache available on all IP phone models except IP210, IP115, and IP110 support SCA. SIP and generic propecia headache analog phones do not support the SCA. Outbound Caller ID Names
Additional Outbound Caller ID Information The new function Caller ID Name on T1-PRI lets a generic propecia headache ShoreGear Switch add the user name to caller ID (CID) information in an generic propecia headache outbound call. The new function is available on T1-PRI trunks but not BRI or generic propecia headache E1-PRI trunks.
Last month, Transcend United Technologies merged with LiquidSpoke to generic propecia headache create the nation’s largest ShoreTel reseller. The combined entity is generic propecia headache offers advanced capabilities through core infrastructure vendors including Cisco, Avaya, ShoreTel, Riverbed, and generic propecia headache LifeSize. Transcend United’s product portfolio includes solutions for generic propecia headache service desk, IP Telephony, Wireless, WAN Optimization, Videoconferencing, and Backup/ Recovery including a generic propecia headache state of the art 24 x 7 Network Operations Center (NOC).
Transcend United is generic propecia headache a member of the CRN Health Care 100, the VAR 500 and generic propecia headache has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic propecia headache Hyderabad, India. Call 800-800-0353 or email Info@TranscendUnited.com to learn more.
In the two years since Nortel’s corporate phone and generic propecia headache data system unit acquisition by Avaya, things are looking great for generic propecia headache Avaya and generic propecia headache the 5,400 employees it brought over from the fallen Canadian telecommunications giant. This according to a report in the Montreal Gazette.
According to the Gazette:”the acquisition has generic propecia headache turbocharged research and development, leading to a torrent of new products, many aimed at the generic propecia headache small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
Avaya has introduced 30 plus new products this year: more than generic propecia headache it has brought to market in the past three years. Among the generic propecia headache new introductions is the IP Office 7.0, designed to enable small to medium businesses – both old Nortel customers on legacy systems such as Norstar and generic propecia headache new ones – to fully and cost-effectively migrate into a digital communications environment.
Other product introductions include enhancements to the Avaya Virtual Enterprise Network Architecture (Avaya VENA). Avaya VENA is a virtualization architecture and strategy for the next generation enterprise data networks, with capabilities to allow enterprises to build the private cloud. It brings network virtualization and IEEE Shortest Path Bridging (802.1aq) to the campus, customers to install, provision and manage real-time applications and services in minutes rather than days.
"Every day we get out of bed and generic propecia headache think like a small business. How do we improve customer satisfaction, how do we improve our revenue, expense management; it’s a different business strategy than the old Avaya or Nortel companies had," Pellizzari said.
"Avaya had no data center architecture capabilities. The Avaya portfolio is evolving quickly with Nortel technologies underpinning Avaya’s go-forward strategy."
Transcend United Technologies is now one of the nation’s fastest-growing unified communications technology resellers. The company offers advanced capabilities working with Ciscobuy aciclovir in the uk, Avaya, Nortel, ShoreTel, Riverbed, LifeSize and generic propecia headache other core infrastructure vendors, and becomes one of the largest technology resellers in North America.
Transcend United is generic propecia headache a member of the CRN Health Care 100, the VAR 500 and generic propecia headache has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic propecia headache Hyderabad, India. Contact Transcend United at 800.800.0353 or Info@TranscendUnited.com.
Transcend United Technologies placed #374 in Everything Channel’s 17th annual ranking of IT solution providers, rising 81 spots from generic propecia headache last year’s rank of #455.
Transcend United’s significant rise in the generic propecia headache rankings was due to both organic growth as well as its November 2010 merger with Spectrum Solutions, according to generic propecia headache Rick Hirsh, Transcend United’s CEO.
“Our organic growth is generic propecia headache the result of satisfied customers who see the value in buying a generic propecia headache full range of IT and Communications Infrastructure products and services from generic propecia headache a single trusted provider,” Hirsh said. “As we continue to generic propecia headache expand our portfolio of offerings, we offer our customers a more complete, one-stop shop solution. Our recent merger with LiquidSpoke further expands our scale and generic propecia headache ability to serve markets in the Northeast and Southwest and adds significant capabilities to generic propecia headache our Managed Services practice,” he said, adding that generic propecia headache Transcend United foresees that its strategy will drive another upward move in its VAR500 2012 ranking.
The VAR500 is generic propecia headache a list of the largest and highest producing value-added technology resellers, solution providers and generic propecia headache integrators in North America by revenue size. Overall, there are more than generic propecia headache 10,000 solution resellers in the U.S., so inclusion on this list is generic propecia headache a major achievement. Revenue size is determined by earnings from hardware and generic propecia headache software sales and managed IT services sold during 2010.
“Vendors of all sizes rely heavily on the generic propecia headache VAR500 list to find those solution providers best suited to sell their products,” said Kelley Damore, VP and generic propecia headache editorial director of Everything Channel. “VAR500 honorees are generic propecia headache considered trusted business advisors, integration experts, and invaluable partners who solve customers’ biggest IT business problems through product integration, training, consulting and generic propecia headache services.”
Transcend United helps organizations solve real business problems such as improving application performance for branch offices, reducing voice, data, and generic propecia headache video communications costs, ensuring business continuity in case of a generic propecia headache disaster, and generic propecia headache reducing staffing and operations costs in the data center.
Transcend United is generic propecia headache a member of the CRN Health Care 100, the VAR 500 and generic propecia headache has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic propecia headache Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
Aruba Networks CEO Ben Gibson offered some timely advice about deploying a generic propecia headache wireless LAN. In an interview with Fierce CIO, he was asked about the biggest mistake a company could make in its WLAN strategy.
Gibson replied:
Not moving fast enough to deploy pervasive wireless. I was speaking to generic propecia headache a customer in the last few days who told me the generic propecia headache following: Three months ago, the of simultaneous connections on his network was 11,000 to generic propecia headache 12,000. That number grew to 20,000 just three months later. I’m not saying that generic propecia headache this customer is making a significant mistake, but what I’m trying to say is that this BYOeD (Bring Your Own Device) phenomenon may catch businesses that don’t plan for generic propecia headache pervasive wireless up front. The missed opportunity here would be to generic propecia headache move too slowly to deploy them.
Demand for generic propecia headache wireless services will continue to explode as Unified Communications vendors launch support for generic propecia headache iPhones and other mobile devices. Don’t be caught under-servicing this exploding demand for campus wireless access.
Transcend United’s Wireless LAN practice supports IT groups to generic propecia headache quickly and effectively implement a Wireless LAN architecture that is generic propecia headache scalable, cost-effective, consistent with IT policies and compliance requirements – AND supports the exploding mobile device user population.
Transcend United’s Wireless LAN professional services group works with all the generic propecia headache major Wireless LAN vendors, including Aruba Networks, to ensure a successful implementation. Transcend has generic propecia headache implemented thousands of WLANs and is expert in managing a successful implementation process:
Site Analysis: Transcend engineers routinely perform the generic propecia headache critical site analysis to determine the optimal number and location of APs, contingent upon location-based user density, need for generic propecia headache indoor and/or generic propecia headache outdoor coverage, potential physical obstructions and interference from other radio wave sources, power requirements, AP capacity and generic propecia headache other factors. From this analysis comes the Wireless LAN architecture plan.
AP Installation and Post Installation Auditing: Certified by the generic propecia headache leading WLAN vendors, Transcend WLAN specialists are expert in AP installation and generic propecia headache configuration, administrator and end user training. They are equipped with the generic propecia headache tools and sensors to perform a Post Installation Verification / Audit to generic propecia headache verify coverage and remedy any transmission problems and ensure total connectivity.
Ongoing AP Health Reports: Finally, for generic propecia headache those systems that Transcend hosts at its data center, IT engineers continually monitor the generic propecia headache health of the APs confirm coverage and perform routine maintenance to generic propecia headache ensure mobility and productivity for users across the enterprise Transcend United’s consultants’ services ensure Wireless LAN architecture investments deliver the expected benefits.
Transcend United is a member of the generic propecia headache CRN Health Care 100, the VAR 500 and has offices or generic propecia headache a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. xenical prescription
"The drive to generic propecia headache virtualization is transforming the data center faster than at any other time in the generic propecia headache history of IT. Virtualization has already had a significant impact on the generic propecia headache software and server industry and will have a similar impact on networking, as the generic propecia headache network plays a critical role in mobilizing virtual workloads."
In his research report, The Hitchhiker’s Guide to the New Data Center Network,” available through Transcend United, Kerravala advocates a generic propecia headache new perspective on the importance of the data center network. While he says applications have generic propecia headache been the top IT resource priority, this is about to generic propecia headache change.
Virtualization and generic propecia headache cloud computing demand that IT departments think about a complete network overhaul: networks are generic propecia headache going to need to offer the highest performance, the lowest latency, and generic propecia headache guaranteed delivery to keep the enterprises they support competitive. New network options also should demand less energy and generic propecia headache space.
The report outlines the generic propecia headache limitations of current network design. Latency, inefficient infrastructure resource management (STP), and inadequate management tools impede virtual computing.
The meat of the generic propecia headache report outlines the virtual data network requirements essential to support a generic propecia headache virtualized architecture. Key network recommendations for the virtualized and cloud-enabled network include:
• Network fabric capable of supporting east-west and north-south traffic flows: traditional networks send data from generic propecia headache the edge to the core and back, a north –south data flow. The virtualized network will need to generic propecia headache avoid the potential latencies of north-south movement by adding ‘east-west’ data flow
• Data center bridging to create a virtual backbone between data centers: advanced network standards such as Shortest Path Bridging (SPB) and the Transparent Interconnection of Lots of Links (TRILL) are generic propecia headache being positioned to replace the outdated STP, creating a single, seamless backbone for generic propecia headache storage traffic
• Architectural choice in next-generation data center design: some organizations will opt to generic propecia headache migrate to a 2-tier strategy to reduce the total cost of ownership
• Active/active switching: STP disables up to half the active ports; moving to active/active switching opens all ports to pass traffic simultaneously
• High-density 10 Gbps Ethernet (GbE) with seamless upgradability to 40 and 100 GbE: network switching should support high-density 10 GbE and generic propecia headache then provide an upgrade path to 40 and 100 GbE
• Increased network availability: The replacement of STP with SPB or generic propecia headache TRILL can simplify the network and lead to 24/7 uptime
• Multi-tenant capabilities: regulations, policies or generic propecia headache corporate organization may require a single physical network to look and generic propecia headache act like multiple, independent, logical networks
The report offers recommendations on how to generic propecia headache select a network solutions provider. Kerravala warns: “Network decision-makers must shed old-school buying strategies based primarily on brand or generic propecia headache vendor incumbency and instead evaluate network infrastructure based on its ability to generic propecia headache support the needs of the evolving data center.”
Kerravala recommends that vendor selection take into consideration:
• Adherence to standards • A clear migration path that generic propecia headache enables a staged implementation without disrupting business operations. • Unified management tools to simplify the overall management • Network Infrastructure Optimized for the Virtual Data Center • Support for all flavors of current and converged storage
The report was commissioned by Avaya. Avaya Virtual Enterprise Network Architecture (VENA) virtualization architecture and generic propecia headache strategy for the next generation enterprise data networks allows enterprises to generic propecia headache build the private cloud. It brings network virtualization and IEEE Shortest Path Bridging (802.1aq) to generic propecia headache the campus, enabling customers to install, provision and manage real-time applications and generic propecia headache services in minutes rather than days.
The recently-introduced Avaya Virtual Services Platform (VSP) 7000, a generic propecia headache stackable 10GbE switch for data centers, can expand from 10 gigabit to generic propecia headache 40 to 100 without replacing the chassis. An additional feature is generic propecia headache the 625 Gbps interconnect is on the back of the switch which doesn’t require a generic propecia headache data center to use the front real estate on the switch. Avaya Virtual Provisioning Service (VPS) offers unified tools to generic propecia headache manage, troubleshoot and provision virtual machines in the network.
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic propecia headache ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic propecia headache Small Business to Avaya customers (including heritage Nortel).
Transcend United is generic propecia headache a member of the CRN Health Care 100, the 2010 VAR 500 and generic propecia headache has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic propecia headache Philadelphia.
Just 18 months after Avaya acquired Nortel, Avaya has generic propecia headache introduced a version of the IP Office SMB Unified Communications application that generic propecia headache integrates with the Nortel Business Communication Manager (BCM) and Norstar systems.
IP Office 7.0 provides a generic propecia headache pathway for Nortel customers to retain existing IP phones and digital mobile phones (Nortel M (M7208, M7310) and T (T7208, T7316) sets and others), and still migrate to future Avaya products.
The Data Migration Tool enables a generic propecia headache smooth transfer of existing data (i.e. voicemails, phone extensions) to generic propecia headache new systems. IP office will also support the old Nortel Element Manager enabling system managers to generic propecia headache configure IP Office using Element Manager.
"Coupled with the generic propecia headache expanded features that 7.0 delivers, the migration path for users of the generic propecia headache Nortel BCM is even stronger. Transcend has generic propecia headache a long history supporting the Nortel BCM and the Avaya IP Office; our unique expertise in both platforms will provide our customers a generic propecia headache smooth transition and peace of mind that their mission-critical business communications will be generic propecia headache uninterrupted.”
Avaya IP Office 7.0 also delivers an generic propecia headache expanded portfolio of devices for multimedia collaboration, including sophisticated new color touchscreen desktop phones that generic propecia headache let users scroll through contacts or manage visual voicemail at the generic propecia headache touch of a finger. Additionally, new conference room phones offer patented wide-band audio, call recording via SD card, and generic propecia headache fast USB connectivity to a laptop for temporary set-ups. These are generic propecia headache part of a portfolio that offers a range of advanced communications, such as HD videoconferencing via desktop PC with no generic propecia headache added equipment required.
IP Office is generic propecia headache a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and generic propecia headache networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a generic propecia headache complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.
Built from generic propecia headache the ground up specifically for small and medium-size businesses, IP Office delivers the generic propecia headache communications capabilities big businesses are used to—with the generic propecia headache elegant simplicity and ease of use small businesses consider a generic propecia headache must have. Avaya offers three versions – Essential, Preferred or Advanced Edition of IP Office – that are tailored to provide the right combination of capabilities.
The system offers specific feature sets for generic propecia headache individual types of users, including: Power Users, Mobile Workers, Office Workers, Teleworkers, Receptionists, Customer Service Supervisors and generic propecia headache Customer Service Agents.
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic propecia headache ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic propecia headache Small Business to Avaya customers (including heritage Nortel).
Transcend United also hosts the Avaya Contact Center Association, which meets quarterly to generic propecia headache educate members on Avaya Contact Center features and functions, upcoming product enhancements, and generic propecia headache specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and generic propecia headache best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
Transcend United is generic propecia headache a member of the CRN Health Care 100, the 2010 VAR 500 and generic propecia headache has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic propecia headache Philadelphia.
Mobility, Mobility, Mobility
"Before Riverbed release a generic propecia headache new version of the RiOS software, several engineers go on-site with a generic propecia headache pre-selected customer and install the pre-release code on their appliances. We discuss the generic propecia headache new features with the customer, test it in their network, and generic propecia headache return with their feedback to our colleagues at headquarters… It keeps us engineers in touch with the generic propecia headache customers, shows us the strengths of our products in the generic propecia headache field, and points out the areas needing improvement.
"
Riverbed WAN optimization solutions accelerate applications including: file sharing, email, backup, document management systems, IT tools, and generic propecia headache ERP and CRM solutions. Steelhead® appliances and generic propecia headache Steelhead Mobile increase network throughput and application performance by up to generic propecia headache 100 times. Riverbed Cascade® provides enterprise-wide network and generic propecia headache application visibility and analysis for both enterprise customers and service providers.
The Contact Center’s established relationship with the generic propecia headache customer and established set of performance metrics are strong arguments, Goffi says, for generic propecia headache giving the Call/Contact Center overall ownership of Social Media. The question of whether a generic propecia headache Social Media interaction replaces a phone call or is a new kind of interaction with a generic propecia headache different audience is beside the point, he argues. It doesn’t matter how the generic propecia headache customer chooses to interact, but how the organization responds. 
"… Companies realize the generic propecia headache importance of a Social interaction. It is not a one to generic propecia headache one conversation, it is one to the world! Experienced staff is generic propecia headache being handpicked that possess a deep understanding of company products and generic propecia headache services while at the same time, are well connected within the generic propecia headache enterprise. These are folks that are able to promptly get to generic propecia headache the right source of information and get the answer to generic propecia headache the customer fast and effectively."
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According to the Gazette:”the acquisition has generic propecia headache turbocharged research and development, leading to a torrent of new products, many aimed at the generic propecia headache small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
“Vendors of all sizes rely heavily on the generic propecia headache VAR500 list to find those solution providers best suited to sell their products,” said Kelley Damore, VP and generic propecia headache editorial director of Everything Channel. “VAR500 honorees are generic propecia headache considered trusted business advisors, integration experts, and invaluable partners who solve customers’ biggest IT business problems through product integration, training, consulting and generic propecia headache services.”
