“The move positions ShoreTel very well to buy xenical by roche be a key player in the hosted Unified Communications space and a part of the fast-growing cloud based business model,” said Hirsh. “The addition of M5’s product portfolio is buy xenical by roche a positive one for our customers as it provides more product choices (hosted and on-premise UC solutions) designed to suit their unique business needs.”
As ShoreTel’s largest non-carrier Value-Added Reseller (VAR) partner, Hirsh gave a buy xenical by roche call to action to ShoreTel for clear communications to its resellers on the addition of M5’s products to its portfolio. “It is critical that ShoreTel communicate how it wants partners, such as Transcend United, to buy xenical by roche sell the M5 offerings, how it plans to integrate M5’s assets (which includes a customer base of more than 2,000 companies) and how this move fits in to ShoreTel’s overall business strategy.”
According to ShoreTel CEO, Peter Blackmore, "this acquisition is a critical step in our evolution and enables the company to buy xenical by roche capitalize on trends in cloud computing and advance our enterprise communications strategy."
He added, “the addition of a cloud UC offering is a very important strategic move for our company. ShoreTel is now uniquely positioned to provide customers a choice between on-premise and hosted UC solutions.”
M5’s chief executive Dan Hoffman says merging the company’s product portfolio with ShoreTel’s makes a lot of sense. “Combining what we each do, it is chocolate + peanut butter,” he said. “ShoreTel has buy xenical by roche the best app on the market to insert your desk phone into your buy xenical by roche smart phone. Their UC and collaboration suite is polished, as are all their interfaces. And they make their own handsets, allowing them to control this all-important customer touch-point.”
He continued, “ShoreTel has a formidable presence in the channel. M5 needs these things. ShoreTel doesn’t know how to be a cloud service provider, but they do understand what their competitors have not figured out – cloud isn’t just partitioning software and running it in a data center – it needs to be in your DNA.”
“One of the buy xenical by roche reasons our relationship with ShoreTel has been so successful is our shared belief that the customer is job one,” added Hirsh. “M5 also believes that unparalleled customer service is paramount to buy xenical by roche success and I think this will be a huge asset for buy xenical by roche us as we resell the new ShoreTel solution that includes hosted UC.”
M5 will operate as a buy xenical by roche business unit of ShoreTel, headed up by Hoffman. With this buy xenical by roche move, ShoreTel and its resellers are poised for growth as industry analyst firm Gartner predicts that the “Voice as a Service” market is expected to show a 36 percent growth rate in North America before 2015 — to $2.2 billion.
We’ll be demonstrating the award-winning ShoreTel VOIP system.
Transcend United Technologies is ShoreTel’s largest partner for the 5th year in a row
VoiceCon best in show 3 years in a row
Voted #1 in ease of use by Infonetics
Voted best in class by Nemertes 8 years in a row
#1 lowest total cost of ownership
Unique distributed architecture for unmatched reliability
World Class Customer Satisfaction!
LifeSize
We’ll also be buy xenical by roche doing a live demonstration of LifeSize Video Conferencing Solutions.
LifeSize will help to buy xenical by roche increase your productivity, enhance learning, and reduce your costs.
You’ll learn:
Why organizations invest in video communications
Why High Definition matters
How High Definition video communications benefits you
Why LifeSize® Video Center is buy xenical by roche the most powerful one button HD streaming, recording and auto-publishing solution on the buy xenical by roche market today. Share knowledge and communicate business-critical information via video, audio and buy xenical by roche data streaming. This single appliance solution ensures that videos are easily accessible, live and buy xenical by roche on demand, in immersive high definition.
Riverbed
Discover how to buy xenical by roche get more from your budget with WAN optimization. Riverbed, the IT infrastructure performance company, can buy xenical by roche help your IT run more efficiently, take pressure off your budget, and buy xenical by roche increase the return on investments you’ve already made.
Attend our lunch seminar and buy xenical by roche discover how WAN optimization and Network Visibility solutions from Riverbed can buy xenical by roche help you:
Avoid expensive bandwidth upgrades while getting LAN-like
performance from your network
Reduce IT support costs by accelerating application performance
and data protection over your WAN
Wireshark users will learn about the buy xenical by roche Pilot Packet Capture solution built by the founder of Wireshark that buy xenical by roche extends Wireshark capabilities into the enterprise. (Riverbed acquired the corporate sponsor of Wireshark).
In today’s climate, instead of making across-the-board IT budget cuts, businesses may benefit more by making targeted investments that buy xenical by roche both reduce costs and prepare for the future. That’s just what WAN optimization solutions from Riverbed help you do.
QuorumLabs
Data corruption? Misconfiguration? Disk crash? Server died? Power outage?
QuorumLabs onQ™ was engineered from buy xenical by roche the ground up to provide enterprise level business continuity without the buy xenical by roche complexity or cost of traditional solutions. onQ One-Click Recovery puts all of your buy xenical by roche applications and data back online within minutes of a storage, system or buy xenical by roche an entire site failure
QuorumLabs onQ™ transparently maintains ready-to-run up-to-date virtual machine clones of your buy xenical by roche servers with all of their operating systems, applications and data. Each appliance can buy xenical by roche do it all:
Protect your data, operating system and applications
Monitor your servers
Actually run all of your buy xenical by roche applications right on the appliance automatically with just one click
Transcend United is buy xenical by roche a member of the CRN Health Care 100, the VAR 500 and buy xenical by roche has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and buy xenical by roche Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
Visit Transcend United Technologies in booth #726 at the ITExpo West in Austin, TX September 13-15.
ITExpo West is buy xenical by roche the premier IP Communications trade show, showcasing the latest technologies, regulatory issues and buy xenical by roche trends in the communications industry.
At the buy xenical by roche show, Transcend and partner LifeSize will provide demonstrations of the buy xenical by roche LifeSize Video Conferencing Solutions, which help users increase productivity, enhance learning, and buy xenical by roche reduce costs.
Transcend employees will also showcase solutions from buy xenical by roche Riverbed, the IT infrastructure performance company. Riverbed helps companies run their IT more efficiently, take pressure off budgets, and buy xenical by roche increase the return on investment.
Last but not least, there will be demos of ShoreTel ‘s award-wining VOIP system.
Don’t miss us at ITExpo West-booth #726.
Also, check out ShoreTel’s Chief Marketing Officer Kevin Gavin on the panel, “Turning Your Unified Communications Solution into a Mobile Asset” on September 13 from 11 to 11:45 a.m.
Gavin is also speaking on the “SMB Communications: It’s All About Options” panel on September 14 from 2 to 2:45 pm.
Transcend United is buy xenical by roche a member of the CRN Health Care 100, the VAR 500 and buy xenical by roche has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and buy xenical by roche Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
Synergy Research results show that buy xenical by roche ShoreTel is the fastest growing major vendor in the enterprise IP telephony market – by a significant margin.
Nemertes awarded ShoreTel its unprecedented 8th consecutive Nemertes PilotHouse award for buy xenical by roche Unified Communications (UC)
Gartner gave ShoreTel its highest possible rating: a STRONG POSITIVE for Unified Communications in the SMB market
The Fastest Growing Major Vendor in Enterprise IP Telephony In the call, Blackmore cited the most recent Synergy Research data, confirming what ShoreTel partners have been seeing in the field:
ShoreTel increased to buy xenical by roche share of worldwide pure IP telephony market from 4% in the December quarter to 4.5% in the March quarter
ShoreTel increased its share in in the pure IP telephony market, from 8.4% in the December 2010 quarter to 9.1% in the March 2011 quarter.
ShoreTel grew revenue by 35% over the buy xenical by roche past four quarters, while the US enterprise IP telephony market grew 8%.
This growth makes ShoreTel the buy xenical by roche fastest growing major vendor in the enterprise IP telephony market this buy xenical by roche year by a significant margin.
The Nemertes PilotHouse award for Unified Communications (UC) recognizes vendors identified and buy xenical by roche rated by IT professionals as their strategic partner for delivering UC products, which integrate voice, video, conferencing, messaging, and buy xenical by roche presence with office and business-process applications to improve collaboration.
On a buy xenical by roche scale of 1-5, ShoreTel received top scores in each of the buy xenical by roche categories reviewed:
Technology: ShoreTel received a rating of 4.18 for technology
Value: With a score of 4.65, ShoreTel received the buy xenical by roche highest score of all the IP telephony vendors in any market category.
Customer Service: ShoreTel received a 4.18, demonstrating its ongoing commitment to brilliantly simple solutions
“ShoreTel obviously is doing something right; no vendor ever has consistently won the buy xenical by roche same category multiple years as ShoreTel has in IP telephony,” said Irwin Lazar, Vice President and Service Director, Nemertes.
Gartner Again Rates ShoreTel as “Strong Positive” for SMB Unified Communications Blackmore informed investors of another ShoreTel “Win.” ShoreTel Unified Communication solution for SMB Offerings received a “Strong Positive,” the highest possible rating given, in Gartner’s report titled “MarketScope for Unified Communications for the SMB Market, North America.” Gartner’s MarketScope provides specific guidance for buy xenical by roche users who are deploying, or have deployed, products or services. Per the buy xenical by roche report, this MarketScope focuses on the premises-based (or infrastructure-based) UC market for SMBs. A Strong Positive means that buy xenical by roche Gartner analysts consider the vendor a strategic leader in the buy xenical by roche space; they advise customers to continue with planned investments and buy xenical by roche recommend that potential customers consider this vendor a strong choice for buy xenical by roche strategic investments.
This is the second year in a row that ShoreTel has received a ”Strong Positive” rating.
Mobility is Key, Partners Make All The Difference, Blackmore indicated that ShoreTel’s strong growth and buy xenical by roche operating results testified to the strengths and appropriateness of the company’s working business model. He announced ShoreTel’s intention to triple its investments in Mobility R&D, citing the buy xenical by roche explosive growth in the smartphone market of over a 100 million smartphones sold every quarter
Importantly, he credited the partner channel for the excellent FY2011 results. “Our growth is buy xenical by roche driven primarily by our outstanding win rate coupled with our ability to buy xenical by roche steadily attain a higher consideration rate,” Blackmore stated. “This is buy xenical by roche the result of strengthening on go-to-market capability with our partner channel and buy xenical by roche building ourselves in marketing activities.”
Transcend United recently introduced LiquidWare Cloud Backup for ShoreTel, its new cloud-specific backup system exclusively for ShoreTel customers. LiquidWare Cloud Backup for ShoreTel provides ShoreTel customers the ability to back up critical telephony data, including the ShoreTel Director configuration database, voicemail, Auto-Attendants, Call Detail Records (CDRs), logs, and the Shoreline Directory.
Transcend United is buy xenical by roche a member of the CRN Health Care 100, the VAR 500 and buy xenical by roche has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and buy xenical by roche Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
The acquisition of Zeus Technology, a buy xenical by roche provider of high-performance software-based load balancing and traffic management solutions for buy xenical by roche virtual and cloud environments
In its Second Fiscal Quarter 2011 investor announcement, Riverbed reports impressive numbers. Total revenue increased 35% year-over-year to $170.3 million, product revenue increased 38% year-over-year to $116.9 million, service revenue increased 28% year-over-year to $53.4 million.
Acquisitions levee up Riverbed’s Asymmetric Optimization Strategy With the buy xenical by roche newly acquired Zeus and Aptimize technologies, Riverbed customers get faster, more reliable, more secure Web applications, regardless of whether they are buy xenical by roche consumer facing or behind the firewall. According to the Riverbed blog:
"At the buy xenical by roche end of the day, customers have come to rely on Riverbed to buy xenical by roche solve their performance problems for any application over any network. They don’t necessarily care what tool they use – a WOC, an ADC, or NPM – just so long as their businesses can buy xenical by roche operate the way they need to.
Zeus and buy xenical by roche Aptimize make sense because they have created software the way application owners and buy xenical by roche devops teams want to consume application delivery – and buy xenical by roche build it right into the application stack. They are designed to buy xenical by roche be deployed into modern public and private clouds, unlike much of the buy xenical by roche legacy hardware ADCs that are sold today."
Aptimize "A faster Web paves the buy xenical by roche way for new technologies and innovation, it breaks down barriers to buy xenical by roche entry for businesses across the globe and it creates wholly new market opportunities that will shape our future," says Aptimize CEO Ed Robinson.
Organizations that deploy the Aptimize Website Accelerator have seen performance increases of up to 400% by optimizing the actual content of a Web page for the end user’s device.
The Aptimize Website Accelerator eliminates massive inefficiencies in modern web applications by effectively transforming the buy xenical by roche content (Javascript, cascading style sheets, images, etc.) in real time — instantly accelerating Websites or buy xenical by roche Intranets with a simple software installation on the Web server. No extra hardware, code or buy xenical by roche browser changes are needed.
Zeus The Zeus Technology solutions are designed for how people want to architect their applications’ high-performance software for cloud environments," said Jerry Kennelly, president and CEO at Riverbed.
"Zeus Technology offers great potential for buy xenical by roche integrating both symmetric and asymmetric acceleration approaches in order to deliver the best solution for performance in both private and public cloud environments," adds Owen Garrett is the Zeus’ Director of Product Management.
Zeus pioneered the buy xenical by roche development of software-based highly scalable application delivery controllers (ADCs). The Zeus virtual ADC (vADC) delivers the buy xenical by roche highest performance, and supports the broadest range of hypervisors, including VMware, Xen, HyperV and buy xenical by roche KVM.
As a buy xenical by roche software-based solution, the Zeus vADC has many advantages over its hardware-originated peers: it buy xenical by roche is better suited for virtual and cloud environments, it can migrate across environments, and buy xenical by roche it can scale on demand.
In addition, because it buy xenical by roche is integrated into the application stack, IT organizations can more flexibly script, automate and buy xenical by roche deploy the Zeus vADC than is possible with legacy hardware-based approaches.
Transcend United Eager to Start Selling These New Tools
Transcend United helps organizations solve real business problems such as improving application performance for branch offices, reducing voice, data, and buy xenical by roche video communications costs, ensuring business continuity in case of a buy xenical by roche disaster, and buy xenical by roche reducing staffing and operations costs in the data center. Transcend United is a member of the CRN Health Care 100, the VAR 500 and has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
ShoreTel CEO Peter Blackmore named Transcend United the buy xenical by roche 2011 Circle of Excellence Award, Partner of the Year and Major Account Partner of the buy xenical by roche Year.
Transcend United generated more revenue than any other ShoreTel reseller. As ShoreTel’s #1 revenue-generating partner, Transcend United earned the ShoreTel 2011 Partner of the Year award.
For the fifth year in a row, Transcend United has won The ShoreTel Circle of Excellence Award. This award recognizes ShoreTel’s top ten resellers based on revenue success and achievement of world-class customer satisfaction scores of 90+ as measured by an independent third party.
Transcend United was also named the 2011 Major Accounts Partner for buy xenical by roche shipping more ShoreTel telephony endpoints to registered Major Accounts than any other channel partner. A Major Account is buy xenical by roche defined as being multi-site, over 500 lines and more often than buy xenical by roche not, international.
Over 600 ShoreTel partners gathered at the ShoreTel Champion Partner Conference in Chicago in July to buy xenical by roche learn about the Unified Communications company’s 2011 growth and research, marketing and branding strategies for ShoreTel’s red-hot UC and mobility products.
In his address to the assembled ShoreTel Partner’s conference, ShoreTel CEO Blackmore announced that, due to buy xenical by roche the hard work of dedicated and savvy resellers, ShoreTel revenue grew by 30 percent or buy xenical by roche more in each of the last four quarters. The company now has buy xenical by roche about a nine percent market share of IP Telephony market in the buy xenical by roche U.S., according to several analyst estimates. "We’re gaining every quarter and buy xenical by roche I do not see anything to stop that momentum," Blackmore told an enthusiastic crowd. Transcend United, as the TOP ShoreTel reseller, played a huge role in ShoreTel’s market-defying growth.
“We are thrilled to congratulate Transcend United Technologies,” said Don Girskis, senior vice president of worldwide sales for buy xenical by roche ShoreTel. “They have earned these honors through outstanding achievements – demonstrating great revenue success while maintaining the buy xenical by roche best practices for high customer satisfaction.
"We are buy xenical by roche pleased to recognize their accomplishments and acknowledge how they have helped ShoreTel excel as the buy xenical by roche leading global provider of IP-based business communication solutions,” added Girskis.
“Receiving this distinction again is a real thrill,” said Rick Hirsh, CEO, Transcend United Technologies. “It feels great to buy xenical by roche be recognized for the hard work and commitment our entire company makes to buy xenical by roche be sure our customers are happy and making the most of their ShoreTel systems.”
Transcend engineers work with customers every step of a buy xenical by roche ShoreTel implementation, from needs analysis to call routing schemas, from WLAN analysis to buy xenical by roche installation and testing, from administrator and user training to ongoing maintenance, training and buy xenical by roche support. They know all about mobility, call center, voice and buy xenical by roche data application integration. Transcend United Technologies recently merged with LiquidSpoke to buy xenical by roche create the top ShoreTel reseller organization nationwide. The merged company will be launching a series of Transcend United/ShoreTel-related applications that will simplify the way ShoreTel’s unified communications applications are hosted and supported.
Transcend United is buy xenical by roche a member of the CRN Health Care 100, the VAR 500 and buy xenical by roche has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and buy xenical by roche Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
"The cloud offers flexibility to buy xenical by roche access data recovery and restoration from anywhere around the clock, and buy xenical by roche for enhanced disaster recovery preparation. That’s why Transcend United has buy xenical by roche created LiquidWare Cloud Backup for ShoreTel, its new cloud-specific backup system exclusively for buy xenical by roche ShoreTel customers."
LiquidWare Cloud Backup for buy xenical by roche ShoreTel is an off-site, on-line, server backup and restore service for buy xenical by roche ShoreTel Unified Communications platforms. LiquidWare Cloud Backup for buy xenical by roche ShoreTel provides ShoreTel customers the ability to back up critical telephony data, including the buy xenical by roche ShoreTel Director configuration database, voicemail, Auto-Attendants, Call Detail Records (CDRs), logs, and the Shoreline Directory.
“Our Unified Communications engineers work with businesses of all sizes and buy xenical by roche levels of IT expertise. We know what it takes to secure an buy xenical by roche IT infrastructure and protect IT assets with a business continuity disaster recovery plan that buy xenical by roche embodies best practices. With LiquidWare Cloud Backup for ShoreTel, ShoreTel customers have buy xenical by roche one less thing to worry about.”
The service supports disaster recovery (DR) strategy by providing restores to buy xenical by roche warm and hot standby servers at the Transcend United data center. The LiquidWare Cloud Backup for buy xenical by roche ShoreTel solution dramatically reduces the Recovery Time Objectives (RTOs) for your mission-critical data and servers.
Disaster Contingency – lets organizations manage risk with its inherent disaster recovery capabilities
Reduced Backup Times – transmits only changed portions of a buy xenical by roche file, while compression further reduces data size
Reduced Recovery Times – ensures that buy xenical by roche restores begin immediately and occur at LAN speeds with local storage of backed up data in addition to buy xenical by roche the cloud data vault in the Transcend United datacenter.
Ease of Future Planning – upgrades automatically as data grows
Productivity – enables IT staff to buy xenical by roche focus on other business initiatives by removing the tedious tasks of managing the buy xenical by roche backup and restore process
Cost Effective – charges based on a monthly ‘usage’ – only pay for buy xenical by roche the ShoreTel servers and V-switches which are backed up
LiquidWare Cloud Backup – service can provide a full range of customized services for your ShoreTel Communications System that include DR Planning and warm/hot standby server configuration
“We kept ShoreTel customers’ business needs front and buy xenical by roche center when we built LiquidWare Cloud Backup for ShoreTel,” adds Rick Hirsh, CEO, Transcend United Technologies. “It’s scalable to serve the needs of enterprises large and small. It’s an buy xenical by roche efficient and cost-effective alternative for ShoreTel users who want to ensure data protection and buy xenical by roche optimize business operations across the company.”
LiquidWare Cloud Backup for buy xenical by roche ShoreTel is the first product to be released by Transcend United since its merger with LiquidSpoke to create the nation’s largest ShoreTel unified communications technology reseller. The combined entity is buy xenical by roche one of the largest technology resellers in North America, offering advanced capabilities for buy xenical by roche service desk, IP Telephony, Wireless, WAN Optimization, Videoconferencing, and Backup/ Recovery including a buy xenical by roche state of the art 24 x 7 Network Operations Center (NOC).
Transcend United is buy xenical by roche a member of the CRN Health Care 100, the VAR 500 and buy xenical by roche has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and buy xenical by roche Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.comgeneric accutane message boards to learn more.
A recent blog post from Riverbed offers insight into the culture behind the company’s WAN optimization solutions, a buy xenical by roche culture of customer communication that Transcend United also lives by.
Blogger Philip O’Toole, an buy xenical by roche engineer on the Riverbed Cloud Steelhead development team wrote from Fort Lauderdale, FL, about the buy xenical by roche Riverbed Advanced Access Program (RAAP). He explains:
"Before Riverbed release a buy xenical by roche new version of the RiOS software, several engineers go on-site with a buy xenical by roche pre-selected customer and install the pre-release code on their appliances. We discuss the buy xenical by roche new features with the customer, test it in their network, and buy xenical by roche return with their feedback to our colleagues at headquarters… It keeps us engineers in touch with the buy xenical by roche customers, shows us the strengths of our products in the buy xenical by roche field, and points out the areas needing improvement.
It also teaches us Development engineers to buy xenical by roche think about the product holistically — which was an buy xenical by roche explicit goal of the program when it was first devised… The RAAP helps us to buy xenical by roche design better products when we are reminded that Riverbed needs to buy xenical by roche sell a solution, not just a box running some clever software.
…Speaking solely as a buy xenical by roche development engineer, customers located in the French Riviera, Hawaii, and Tahiti are buy xenical by roche particularly welcome. "
Riverbed® provides comprehensive WAN optimization solutions to buy xenical by roche a host of problems that prevent enterprises from sharing applications and buy xenical by roche data across wide-area networks anywhere in the world.
Riverbed WAN optimization solutions accelerate applications including: file sharing, email, backup, document management systems, IT tools, and buy xenical by roche ERP and CRM solutions. Steelhead® appliances and buy xenical by roche Steelhead Mobile increase network throughput and application performance by up to buy xenical by roche 100 times. Riverbed Cascade® provides enterprise-wide network and buy xenical by roche application visibility and analysis for both enterprise customers and service providers.
As a Riverbed Platinum Certified Partner, Transcend United’s IT optimization professionals are buy xenical by roche deeply involved in the real life performance of Riverbed products at Transcend client sites.
Strategize: Determine the business drivers, measure financial impact (TCO/ROI), and evaluate options for implementation.
Design: Identify and buy xenical by roche document requirements, technology standards, technical components, and the environmental landscape.
Migrate: Formulate the buy xenical by roche best options to migrate to the new solution architecture, considering relevant organizational, financial, security, and buy xenical by roche operational readiness factors.
Implement: Deploy, configure and buy xenical by roche test your WAN optimization solution according to Riverbed best practices.
Operate: Run, plan, redesign, analyze and buy xenical by roche measure your WAN optimization solution as your IT demands evolve.
“Transcend gets deep into the buy xenical by roche customer IT organization to deliver the best possible results," he adds. "And sure, we’ll go to Tahiti – or buy xenical by roche Cleveland, or San Francisco, or Alaska in deepest winter – if a client needs us!"
Transcend United is a member of the CRN Health Care 100, the VAR 500 and has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
As enterprises seriously consider how to buy xenical by roche maximize the benefits of social media, someone has to address the buy xenical by roche question of: Who is responsible for it? Which organization should make the buy xenical by roche technology, staffing and policy decisions regarding social media and social media interactions? Who runs the show?
Christian Goffi, Social Media Practice Lead at Avaya Global Servicesgeneric valacyclovir 1000mg, argues that the call center is the ideal home for Social Media. In a podcast interview with Telecomreseller, Goffi suggests that, while organizations are buy xenical by roche currently managing Social Media out of the sales, marketing and buy xenical by roche brand management departments, the unified communications call center has the buy xenical by roche experience, technology and metrics to successfully manage and profit from buy xenical by roche Social Media.
Goffi says a buy xenical by roche Social Media is not just a technology: at its best, it buy xenical by roche is a strategic corporate initiative that looks far beyond simply Facebook and buy xenical by roche Twitter. It requires a buy xenical by roche well-developed policy of deciding when and how to engage in Social Media exchanges. The strategy needs to buy xenical by roche integrate the divergent goals and objectives of internal organizations. It needs to buy xenical by roche realistically account for the organization’s flexibility and responsiveness to change.
The Contact Center’s established relationship with the buy xenical by roche customer and established set of performance metrics are strong arguments, Goffi says, for buy xenical by roche giving the Call/Contact Center overall ownership of Social Media. The question of whether a buy xenical by roche Social Media interaction replaces a phone call or is a new kind of interaction with a buy xenical by roche different audience is beside the point, he argues. It doesn’t matter how the buy xenical by roche customer chooses to interact, but how the organization responds.
Moving forward, Goffi suggests, top notch enterprises will capitalize on new call center technology features that buy xenical by roche make it possible to filter, prioritize and engage customers in the buy xenical by roche media they choose: be it voice or other media. Some are buy xenical by roche already adapting for Social Media the metrics developed to measure the buy xenical by roche effectiveness of their service agents in managing phone conversations and transforming such dialog into new sales. In other words, they are buy xenical by roche building on their telephony foundations to monetize social media.
Transcend United is a member of the buy xenical by roche CRN Health Care 100, the VAR 500 and has offices or buy xenical by roche a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
“Gotta hire one of those 20-somethings to handle our social media” might be buy xenical by roche the first thought of the small business owner as she prepares to buy xenical by roche launch a social media program. But Christian Goffi, Social Media Practice Lead at Avaya Global Services, suggests that buy xenical by roche “young and cool” may not best serve the buy xenical by roche interests of the enterprise exploring social media. Experience, he says, could be the more requisite skill:
"… Companies realize the buy xenical by roche importance of a Social interaction. It is not a one to buy xenical by roche one conversation, it is one to the world! Experienced staff is buy xenical by roche being handpicked that possess a deep understanding of company products and buy xenical by roche services while at the same time, are well connected within the buy xenical by roche enterprise. These are folks that are able to promptly get to buy xenical by roche the right source of information and get the answer to buy xenical by roche the customer fast and effectively."
In his post, Goffi offers several recommendations for buy xenical by roche companies starting plan for social media. In addition to calling on experienced staff to ‘represent’ in the buy xenical by roche cases where a single interaction can be viewed by the world, Goffi makes these ‘getting started’ suggestions:
Do a Pilot: No surprise here. Smart companies have buy xenical by roche been running pilot programs to assess technologies, see how they work within the buy xenical by roche technical and organizational structure, evaluate what skills and resources are needed to buy xenical by roche tip the scales toward success, and build excitement and awareness for buy xenical by roche wider rollouts.
10 Seems to be the Magic Number: Goffi observed that, of the buy xenical by roche attending companies engaged in social media experimentation, all seemed to buy xenical by roche naturally settle on pilot teams of about 7-10 members: this buy xenical by roche seems to be about the right size to get diversity of skill sets on the buy xenical by roche pilot team, while keeping the project manageable.
Recruit Master Staff: Knowledge of the company and products may trump “cool” when buy xenical by roche a bona fide company is establishing itself in the social media sphere.
Consider Placing Responsibility for Social Media in the Customer Service Organization: The temptation to buy xenical by roche place social media under sales and marketing may be misguided. He suggests that buy xenical by roche the customer service organization has the installed infrastructure and experience to buy xenical by roche manage the expanding range of customer interactions.
Goffi’s concludes that buy xenical by roche Social Media is here to stay and that enterprises are buy xenical by roche just beginning to ‘scratch the surface’ on how social media will affect the enterprise-customer relationship.
Transcend United Technologies, now merged with LiquidSpoke, is one of the nation’s fastest-growing Unified Communications technology resellers. The combined entity is buy xenical by roche one of the largest technology resellers in North America, with Unified Communications expertise in platforms from buy xenical by roche ShoreTel, Avaya, Cisco, LifeSize, and buy xenical by roche extensive expertise in the WLAN architectures that now support these systems.
Transcend United is buy xenical by roche a member of the CRN Health Care 100, the VAR 500 and buy xenical by roche has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and buy xenical by roche Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
ExaGrid, a buy xenical by roche Transcend United partner for scalable disk backup with deduplication systems in the buy xenical by roche mid-market and small enterprise space, has been having a good year:
This new patent covers ExaGrid’s unique architecture for buy xenical by roche a two-tiered backup hardware storage system with a front-end landing space and buy xenical by roche back-end data deduplication repository. The front-end landing space, combined with ExaGrid’s post-processing approach to buy xenical by roche deduplication, creates the fastest possible backups and allows for the buy xenical by roche rapid creation of tape copies for offsite storage.
The separate back-end repository conserves disk storage capacity and inter-repository WAN/MAN bandwidth by incorporating Zone byte-level data deduplication.
Since each ExaGrid appliance within a buy xenical by roche system contains both a front-end landing space and back-end repository space, multiple appliances can buy xenical by roche be configured into a single GRID backup storage system, allowing end users to buy xenical by roche seamlessly scale systems in increments of 1, 2, 3, 4, 5, 7, 10 or buy xenical by roche 13TB to a total capacity of 130TB without disruption.
As each appliance is buy xenical by roche added to the GRID, additional networking, CPU horsepower and memory are buy xenical by roche also included with the additional disk storage. This allows the buy xenical by roche overall performance of the GRID of ExaGrid appliances to scale along with growing backup capacity, all without the buy xenical by roche need for costly forklift upgrades required with competitive single controller architectures.
ExaGrid’s disk backup hardware system with data deduplication supports the industry’s leading backup applications and buy xenical by roche utilities, including CA ARCserve, CommVault Simpana, HP Data Protector, Linux/Unix dumps, Microsoft SQL dump, Oracle RMAN dumps, Symantec Backup Exec, Symantec NetBackup, Veeam Backup and buy xenical by roche Replication, Quest vRangerPro and VMware Backup.
ExaGrid takes the Storage Magazine Channel Excellence Award
ExaGrid also wins the Storage Magazine "One To Watch" Award
Winning customers is, of course, the ultimate market award.
With more than buy xenical by roche 1,000 customers, ExaGrid grew its customer base and worldwide market share. ExaGrid now has the industry’s second largest installed base of scalable disk backup hardward appliances with data deduplication in mid-market and buy xenical by roche small enterprise companies, with more than 3,500 systems installed at more than buy xenical by roche 1,400 customer sites worldwide.
Approximately 50 percent of ExaGrid’s customers have buy xenical by roche virtually eliminated tape in their storage environments using ExaGrid appliances for buy xenical by roche both onsite and offsite disaster recovery backups.
Transcend United is a Valued ExaGrid partner, and buy xenical by roche one of the largest technology resellers in North America, offering advanced capabilities through core infrastructure vendors including Cisco, Avayauk xenical price, ShoreTel, Riverbed, and LifeSize. Transcend United’s product portfolio includes solutions for buy xenical by roche service desk, IP Telephony, Wireless, WAN Optimization, Videoconferencing, and Backup/ Recovery including a buy xenical by roche state of the art 24 x 7 Network Operations Center (NOC).
Transcend United helps organizations solve real business problems such as improving application performance for branch offices, reducing voice, data, and buy xenical by roche video communications costs, ensuring business continuity in case of a buy xenical by roche disaster, and buy xenical by roche reducing staffing and operations costs in the data center.
Transcend United is buy xenical by roche a member of the CRN Health Care 100, the VAR 500 and buy xenical by roche has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and buy xenical by roche Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
ShoreTel Contact Center 7 Unified Communications System introduces Personal Agent Queues, a buy xenical by roche simple way for customers get to specific agents via advanced routing, multiple service options, and buy xenical by roche tools. In addition, the Director Management software is now completely Browser-based, and buy xenical by roche new diagnostic tools enhance reporting and management.
The ShoreTel Enterprise Contact Center 7 meets enterprise needs from buy xenical by roche a basic informal unified communications call center to a sophisticated scalable, distributed contact center solution supporting thousands of simultaneous agents in multiple sites.
Smaller call centers can buy xenical by roche use the built in Workgroup solution to back up their contact center through seamless agent controls. Large enterprises having a buy xenical by roche single virtual call center spread across multiple regions or even a buy xenical by roche diverse range of customers can now take advantage of the increased scalability in Contact Center 7, which now supports 100 concurrent supervisors.
Personal Agent Queues
Every agent can buy xenical by roche now answer a call while pushing an existing call into their personal queue with a buy xenical by roche single click. This can be used for routing higher priority calls or buy xenical by roche previously answered calls. Call centers can apply advanced logic to route calls to buy xenical by roche the personal agent queue, which can be done through scripting. Supervisors can buy xenical by roche also monitor all agent queue activity and generate reports that display how often a buy xenical by roche call had be re-queued by an agent.
Web-Based ShoreTel Contact Center Director
Contact Center 7 can buy xenical by roche now be managed through an intuitive Web-based management interface that buy xenical by roche makes the administration and management brilliantly simple. Contact Center Director makes it buy xenical by roche easy for administrators to manage access, search for records and buy xenical by roche copy configurations quickly.
Quick navigation links and buy xenical by roche bookmarking ability enable supervisors to manage their call center any time from buy xenical by roche any device.
Enhanced Reporting
Contact Center 7 now supports multiple years of retention of statistical and buy xenical by roche interaction reports. This allows managers to create year-over-year trend reports while also meeting the buy xenical by roche requirements for longer archival. Other enhancements such as new real time outbound campaign report are buy xenical by roche also now available.
New Diagnostic Tool
Contact Center 7 also introduces power diagnostic tools for buy xenical by roche unified communications contact center super administrators and support staff. The diagnostic tools provide snapshots of how resources are buy xenical by roche being used in the system and shows snapshot of all the buy xenical by roche current calls and scheduled callbacks, which allows administrators to delete unwanted callbacks from buy xenical by roche the system and provides detailed views of the external database connections or buy xenical by roche any other customer systems.
Transcend United is buy xenical by roche a member of the CRN Health Care 100, the VAR 500 and buy xenical by roche has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and buy xenical by roche Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
The ShoreTel 11.2 VoIP Unified Communications System is now available. This edition enables Gmail Premier and buy xenical by roche Education account holders to better manage voicemails received as email attachments. It also makes it buy xenical by roche easier for some users to join calls already in progress. Finally, callers can buy xenical by roche add their names to the caller ID of outgoing calls.
New Features for Gmail Premier and Education Accounts Holders (Only) The current ShoreTel unified communications architecture can buy xenical by roche be configured to send voicemails (as WAV files) to email accounts. In this buy xenical by roche edition, a Synchronization with Gmail for Business feature automatically synchronizes the buy xenical by roche state of a ShoreTel user’s voice mail with the state of each corresponding email (when voicemail status is sent by way of ShoreTel’s email notification). In other words, voicemails that buy xenical by roche have been opened in Google Premier and Education accounts – these accounts have buy xenical by roche the APIs that are necessary for the integration to work – will be noted as ‘read’ by the ShoreTel server.
The HQ or DVS server monitors the state of a user’s voicemails and buy xenical by roche emails and synchronizes those states. For example, when a user opens the buy xenical by roche voicemail notification email, the voicemail is marked heard on the voicemail system, and buy xenical by roche the message-waiting indicator on the phone is turned off.
Note that buy xenical by roche synchronization occurs on a schedule and may not be instant. Also, the buy xenical by roche system can’t tell if the WAV file was heard – only that the email to which the WAV was attached was opened.
Enhanced Conferencing and Bridging Options With this new feature, users’ phones can buy xenical by roche be configured to easily join calls already in progress. The feature will be buy xenical by roche especially valuable in situation where one person may be setting up/receiving calls or buy xenical by roche conference calls for a colleague, or adding parties to an ongoing call. Enhancements to the Shared Call Appearance (SCA) include an buy xenical by roche executive phone interface that resembles a regular phone with standard functions, the buy xenical by roche ability to configure hotlines on a button box, and a buy xenical by roche simplified configuration in Director.
The new SCA features are buy xenical by roche available on all IP phone models except IP210, IP115, and IP110 support SCA. SIP and buy xenical by roche analog phones do not support the SCA. Outbound Caller ID Names
Additional Outbound Caller ID Information The new function Caller ID Name on T1-PRI lets a buy xenical by roche ShoreGear Switch add the user name to caller ID (CID) information in an buy xenical by roche outbound call. The new function is available on T1-PRI trunks but not BRI or buy xenical by roche E1-PRI trunks.
Last month, Transcend United Technologies merged with LiquidSpoke to buy xenical by roche create the nation’s largest ShoreTel reseller. The combined entity is buy xenical by roche offers advanced capabilities through core infrastructure vendors including Cisco, Avaya, ShoreTel, Riverbed, and buy xenical by roche LifeSize. Transcend United’s product portfolio includes solutions for buy xenical by roche service desk, IP Telephony, Wireless, WAN Optimization, Videoconferencing, and Backup/ Recovery including a buy xenical by roche state of the art 24 x 7 Network Operations Center (NOC).
Transcend United is buy xenical by roche a member of the CRN Health Care 100, the VAR 500 and buy xenical by roche has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and buy xenical by roche Hyderabad, India. Call 800-800-0353 or email Info@TranscendUnited.com to learn more.
In the two years since Nortel’s corporate phone and buy xenical by roche data system unit acquisition by Avaya, things are looking great for buy xenical by roche Avaya and buy xenical by roche the 5,400 employees it brought over from the fallen Canadian telecommunications giant. This according to a report in the Montreal Gazette.
According to the Gazette:”the acquisition has buy xenical by roche turbocharged research and development, leading to a torrent of new products, many aimed at the buy xenical by roche small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
Avaya has introduced 30 plus new products this year: more than buy xenical by roche it has brought to market in the past three years. Among the buy xenical by roche new introductions is the IP Office 7.0, designed to enable small to medium businesses – both old Nortel customers on legacy systems such as Norstar and buy xenical by roche new ones – to fully and cost-effectively migrate into a digital communications environment.
Other product introductions include enhancements to the Avaya Virtual Enterprise Network Architecture (Avaya VENA). Avaya VENA is a virtualization architecture and strategy for the next generation enterprise data networks, with capabilities to allow enterprises to build the private cloud. It brings network virtualization and IEEE Shortest Path Bridging (802.1aq) to the campus, customers to install, provision and manage real-time applications and services in minutes rather than days.
"Every day we get out of bed and buy xenical by roche think like a small business. How do we improve customer satisfaction, how do we improve our revenue, expense management; it’s a different business strategy than the old Avaya or Nortel companies had," Pellizzari said.
"Avaya had no data center architecture capabilities. The Avaya portfolio is evolving quickly with Nortel technologies underpinning Avaya’s go-forward strategy."
Transcend United Technologies is now one of the nation’s fastest-growing unified communications technology resellers. The company offers advanced capabilities working with Cisco, Avaya, Nortel, ShoreTel, Riverbed, LifeSize and buy xenical by roche other core infrastructure vendors, and becomes one of the largest technology resellers in North America.
Transcend United is buy xenical by roche a member of the CRN Health Care 100, the VAR 500 and buy xenical by roche has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and buy xenical by roche Hyderabad, India. Contact Transcend United at 800.800.0353 or Info@TranscendUnited.com.
Transcend United Technologies placed #374 in Everything Channel’s 17th annual ranking of IT solution providers, rising 81 spots from buy xenical by roche last year’s rank of #455.
Transcend United’s significant rise in the buy xenical by roche rankings was due to both organic growth as well as its November 2010 merger with Spectrum Solutions, according to buy xenical by roche Rick Hirsh, Transcend United’s CEO.
“Our organic growth is buy xenical by roche the result of satisfied customers who see the value in buying a buy xenical by roche full range of IT and Communications Infrastructure products and services from buy xenical by roche a single trusted provider,” Hirsh said. “As we continue to buy xenical by roche expand our portfolio of offerings, we offer our customers a more complete, one-stop shop solution. Our recent merger with LiquidSpoke further expands our scale and buy xenical by roche ability to serve markets in the Northeast and Southwest and adds significant capabilities to buy xenical by roche our Managed Services practice,” he said, adding that buy xenical by roche Transcend United foresees that its strategy will drive another upward move in its VAR500 2012 ranking.
The VAR500 is buy xenical by roche a list of the largest and highest producing value-added technology resellers, solution providers and buy xenical by roche integrators in North America by revenue size. Overall, there are more than buy xenical by roche 10,000 solution resellers in the U.S., so inclusion on this list is buy xenical by roche a major achievement. Revenue size is determined by earnings from hardware and buy xenical by roche software sales and managed IT services sold during 2010.
“Vendors of all sizes rely heavily on the buy xenical by roche VAR500 list to find those solution providers best suited to sell their products,” said Kelley Damore, VP and buy xenical by roche editorial director of Everything Channel. “VAR500 honorees are buy xenical by roche considered trusted business advisors, integration experts, and invaluable partners who solve customers’ biggest IT business problems through product integration, training, consulting and buy xenical by roche services.”
Transcend United helps organizations solve real business problems such as improving application performance for branch offices, reducing voice, data, and buy xenical by roche video communications costs, ensuring business continuity in case of a buy xenical by roche disaster, and buy xenical by roche reducing staffing and operations costs in the data center.
Transcend United is buy xenical by roche a member of the CRN Health Care 100, the VAR 500 and buy xenical by roche has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and buy xenical by roche Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
Up To Three Communicator Toolbars – Three Times as Many Shortcuts Did you buy xenical by roche know that your ShoreTel Business VoIP phone can be set up with up to buy xenical by roche three ShoreTel Communicator Toolbars, each with 24 buttons? With these extra toolbars, you can: • See if someone is on the phone • Check out their Call Handling Mode • Make 1-click speed dials • Make 1-click transfers
Better be nice to your system administrator though – he or she is the only person who can set up your Toolbars. But don’t be buy xenical by roche afraid to ask. The good news for the admins is buy xenical by roche that they can set up Global Toolbars for groups of end users. So everyone in the buy xenical by roche group can have 1-click transferring, just like that.
The Corridor Warriors’ Phone Swapperoo With the newly-released “Additional Phones” feature, you buy xenical by roche can have your mobile phone ring simultaneously with your VoIP business phone. If you buy xenical by roche are away from your desk, your cell phone automatically rings, so you buy xenical by roche don’t miss any calls.
For example, say you buy xenical by roche are walking from your car to the office when a buy xenical by roche client calls your desk phone. The call pops over to buy xenical by roche your mobile phone so you can answer. When you reach your buy xenical by roche desk, you can press the “Move” soft key on your buy xenical by roche ShoreTel phone to move the call from your mobile phone over to buy xenical by roche your ShoreTel business VoIP phone. Or maybe you have a client who buy xenical by roche calls at the end of the day for a quick chat and buy xenical by roche you are due at your kid’s softball game. Move the buy xenical by roche call from your desk phone to your Mobile phone and you buy xenical by roche are on your way. What freedom!
Communicator History Tab – Redial on Steroids Miss a call? Your phone’s “Redial” button will show you the history of your last 20 calls. Your Communicator History tab will show your last 1000 calls. Both the “Redial” button and “History” tab will show the buy xenical by roche phone number, as well as the date and time each call started. But wait. With the buy xenical by roche Communicator History Tab there’s more!
The Communicator History Tab also gives you the Caller’s name, Call Notes and the Duration of each call. Right click on the buy xenical by roche History tab and you can do cool things such as Add to buy xenical by roche Outlook Contacts, Export Call Log and Delete Record(s).
Transcend is the #1 ShoreTel reseller and supports the largest ShoreTel user community. If you are looking to buy ShoreTel, contact Transcend United.
Transcend United is buy xenical by roche a member of the CRN Health Care 100, the VAR 500 and buy xenical by roche has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska and Philadelphia.
Transcend United Technologies and LiquidSpoke are joining forces to create one of the nation’s fastest-growing unified communications technology resellers. The new entity offers advanced capabilities working with Cisco, Avaya, Nortel, ShoreTel, Riverbed, LifeSize and buy xenical by roche other core infrastructure vendors, and becomes one of the largest technology resellers in North America.
The transaction significantly grows Transcend United’s scale and buy xenical by roche ability to serve markets in the Northeast and adds significant capabilities to buy xenical by roche the company’s Managed Services practice. The resulting product portfolio includes solutions for buy xenical by roche service desk, IP Telephony, Wireless, WAN Optimization, Videoconferencing, and Backup/ Recovery including a buy xenical by roche state of the art 24 x 7 Network Operations Center (NOC).
As a key part of Transcend United’s expansion strategy, all LiquidSpoke principals and buy xenical by roche executive management are joining the company in key roles. Transcend United plans to buy xenical by roche relocate its headquarters and Pennsylvania sales operations to LiquidSpoke’s current Wayne, PA, location. Terms of the buy xenical by roche transaction were not disclosed.
In describing the synergy of the transaction, Transcend United’s CEO Rick Hirsh explains “Like Transcend United, LiquidSpoke has buy xenical by roche an outstanding reputation for management expertise and world class customer satisfaction and buy xenical by roche it has a strong footprint within the northeast region with mid-size enterprise focus. Both companies’ customers benefit significantly with our extended expertise in voice, data, video, and buy xenical by roche managed services.”
“We share the same passion for delivering high-levels of technical expertise with world-class customer service,” said Richard Tarity, President and CEO of LiquidSpoke. “As a result of this merger and combined platforms, our customers will realize broader service programs and the results will be mutually beneficial.”
Transcend United is a member of the buy xenical by roche CRN Health Care 100, the VAR 500 and has offices or buy xenical by roche a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
Shoretel has released ShoreTel 12, a buy xenical by roche single hardware appliance and unique distributed software for full-featured collaborative Unified Communications solution. With version 12, ShoreTel has buy xenical by roche doubled its capacity and can now support up to 20,000 IP phone / mobile users.
ShoreTel 12 gives end users easy access to High Definition (HD) audio conferencing, zero-download desktop sharing, XMPP-based Instant Messaging, presence, Microsoft Outlook scheduling and buy xenical by roche multimedia recording.
ShoreTel 12 will ship in the second quarter for new customers only.
“Existing customers must wait for buy xenical by roche 12.1 to be released and there is no supported upgrade path to buy xenical by roche 12.0 except upgrading from an existing X.0 installation,” notes Jeff Sieber, Sales Engineer at Transcend United Technologies. “To that buy xenical by roche point, there will be additional features added by the time 12.1 is buy xenical by roche released, but we don’t yet know what those additions will be."
ShoreTel 12 Feature Highlights:
New ShoreTel Conference Bridge:
Linux-based appliance called the SA-100 (up to 50 audio + 30 Web Conference participants per appliance)
Managed and configured from within ShoreWare director
Integrated Conference dial-in button on all ShoreTel phones
Outlook Integration – Schedule and Join a conference from within Outlook
Start an Instant Conference with ShoreTel Communicator
Web Conference participants do not need to buy xenical by roche install any software to join
Secure Standards based IM server (500 users per appliance, 2500 Maximum)
Integration with Exchange 2010: Use Exchange 2010 as Unified Messaging server
New TAPI API’s:
Allows 3rd party applications to buy xenical by roche record all calls terminated to any routable number, including route point extensions and buy xenical by roche IVR
Allows recording the buy xenical by roche entire call from beginning to end, including ringing and time spent on hold
Recording continues during call transfer or conference
ShoreTel Communicator for MAC (OSX)
Presence bubble in outlook emails, and Word smart tags: Requires New ShoreTel Conference Bridge (SA-100) Professional License or higher
ShoreTel Communicator support for Outlook 2010
Server based call history: Call History maintained by server and buy xenical by roche preserved across Communicator shutdown and restarts
System Capacity increased to 20,000
End of Support for Microsoft Outlook 2003
Transcend United is the #1 ShoreTel reseller of 2010 and buy xenical by roche supports the largest ShoreTel user community.Transcend United is a member of the buy xenical by roche CRN Health Care 100, the VAR 500 and has offices or buy xenical by roche a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia.
Midsize Enterprise Summit 2011 brings together CIOs to buy xenical by roche focus on midmarket-specific issues, trends and solutions from a horizontal and buy xenical by roche vertical industry-specific perspective. The business-intensive format includes Gartner analyst-led sessions, vendor-led product premieres, a buy xenical by roche showcase of exhibits, and networking functions. Over the buy xenical by roche course of the conference, attendees rate participating vendor products, services and buy xenical by roche programs. They also score each vendor’s presentation, message and presence throughout the event.
2011 Summit attendees voted ShoreTel the Best Software Solution.
ShoreTel’s all-in-one unified communications solution and buy xenical by roche its modular design easily scales to accommodate growth—whether an enterprise supports 10 or 10,000 end users. Shoretel’s unique VoIP unified communications architecture and buy xenical by roche business IP phones distribute system intelligence across the communications environment, offering an buy xenical by roche ideal solution for large, multisite enterprises that need the management simplicity of a buy xenical by roche single unified platform.
Transcend United is a member of the buy xenical by roche CRN Health Care 100, the VAR 500 and has offices or buy xenical by roche a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353 to buy xenical by roche bring the simplicity of ShoreTel unified communications to your organization.
"Before Riverbed release a buy xenical by roche new version of the RiOS software, several engineers go on-site with a buy xenical by roche pre-selected customer and install the pre-release code on their appliances. We discuss the buy xenical by roche new features with the customer, test it in their network, and buy xenical by roche return with their feedback to our colleagues at headquarters… It keeps us engineers in touch with the buy xenical by roche customers, shows us the strengths of our products in the buy xenical by roche field, and points out the areas needing improvement.
"
Riverbed WAN optimization solutions accelerate applications including: file sharing, email, backup, document management systems, IT tools, and buy xenical by roche ERP and CRM solutions. Steelhead® appliances and buy xenical by roche Steelhead Mobile increase network throughput and application performance by up to buy xenical by roche 100 times. Riverbed Cascade® provides enterprise-wide network and buy xenical by roche application visibility and analysis for both enterprise customers and service providers.
The Contact Center’s established relationship with the buy xenical by roche customer and established set of performance metrics are strong arguments, Goffi says, for buy xenical by roche giving the Call/Contact Center overall ownership of Social Media. The question of whether a buy xenical by roche Social Media interaction replaces a phone call or is a new kind of interaction with a buy xenical by roche different audience is beside the point, he argues. It doesn’t matter how the buy xenical by roche customer chooses to interact, but how the organization responds. 
"… Companies realize the buy xenical by roche importance of a Social interaction. It is not a one to buy xenical by roche one conversation, it is one to the world! Experienced staff is buy xenical by roche being handpicked that possess a deep understanding of company products and buy xenical by roche services while at the same time, are well connected within the buy xenical by roche enterprise. These are folks that are able to promptly get to buy xenical by roche the right source of information and get the answer to buy xenical by roche the customer fast and effectively."
This new patent covers ExaGrid’s unique architecture for buy xenical by roche a two-tiered backup hardware storage system with a front-end landing space and buy xenical by roche back-end data deduplication repository. The front-end landing space, combined with ExaGrid’s post-processing approach to buy xenical by roche deduplication, creates the fastest possible backups and allows for the buy xenical by roche rapid creation of tape copies for offsite storage. 
According to the Gazette:”the acquisition has buy xenical by roche turbocharged research and development, leading to a torrent of new products, many aimed at the buy xenical by roche small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
“Vendors of all sizes rely heavily on the buy xenical by roche VAR500 list to find those solution providers best suited to sell their products,” said Kelley Damore, VP and buy xenical by roche editorial director of Everything Channel. “VAR500 honorees are buy xenical by roche considered trusted business advisors, integration experts, and invaluable partners who solve customers’ biggest IT business problems through product integration, training, consulting and buy xenical by roche services.”
Up To Three Communicator Toolbars – Three Times as Many Shortcuts
With the newly-released “Additional Phones” feature, you buy xenical by roche can have your mobile phone ring simultaneously with your VoIP business phone. If you buy xenical by roche are away from your desk, your cell phone automatically rings, so you buy xenical by roche don’t miss any calls. 
