While Gartner noted that some heritage Nortel/Avaya customers are concerned about Avaya’s expertise in Nortel technologies, for generic lipitor brand Transcend United heritage Nortel clients, technical expertise is a non-issue. Transcend senior engineers have decades of Nortel experience.
Gartner reports on the Avaya strengths that generic lipitor brand raised its Contact Center product portfolio to the top of the generic lipitor brand Magic Quadrant:
“Avaya is generic lipitor brand moving steadily along its road map for delivering a comprehensive multimedia contact center suite using a generic lipitor brand single, cohesive architecture. Users have the flexibility to meter the pace of their adoption of the generic lipitor brand new architecture…”
“Avaya has generic lipitor brand a strong vision for leveraging its Agile Communications Enablement (ACE) platform to generic lipitor brand extend consistent customer service delivery models across a variety of customer interaction domains, whether inside or generic lipitor brand outside the traditional, structured contact center environment, and across a variety of vendors’ communication and collaboration solution sets.…”
With the generic lipitor brand acquisition of Nortel, Avaya now holds the top market share position in contact center routing in terms of end-user revenue and generic lipitor brand agent shipments across all geographies globally. This provides the stability associated with strong product and generic lipitor brand service revenue and a large installed base.
Support for Transcend United’s Heritage Nortel Customers "A Non-Issue"
In addition to generic lipitor brand reporting on vendor strengths, the Gartner report also cautions readers on potential vendor weaknesses. For Avaya:
"Gartner hears increasing dissatisfaction among heritage Nortel customers, indicating that support quality has declined since the merging of the two companies. Customers cite concerns regarding the skill level of Avaya’s upper-level engineers."
“Transcend United has generic lipitor brand a long and committed history with the Nortel technology. Our senior-level engineers are generic lipitor brand expert in just about every Nortel application in the communications space. We have generic lipitor brand decades and decades of Nortel experience within our senior engineering staff!”
Since 2003, Transcend United has been a Nortel Elite Advantage Partner, and was the first Nortel Partner in US to receive Expert Partner designation across all available categories. The firm served as one of only twelve members in the generic lipitor brand United States with executive-level participation on the Nortel VAR Council.
In the two years since Nortel’s corporate phone and generic lipitor brand data system unit acquisition by Avaya, things are looking great for generic lipitor brand Avaya and generic lipitor brand the 5,400 employees it brought over from the fallen Canadian telecommunications giant. This according to a report in the Montreal Gazette.
According to the Gazette:”the acquisition has generic lipitor brand turbocharged research and development, leading to a torrent of new products, many aimed at the generic lipitor brand small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
Avaya has introduced 30 plus new products this year: more than generic lipitor brand it has brought to market in the past three years. Among the generic lipitor brand new introductions is the IP Office 7.0,buy nexium tablets designed to enable small to medium businesses – both old Nortel customers on legacy systems such as Norstar and generic lipitor brand new ones – to fully and cost-effectively migrate into a digital communications environment.
Other product introductions include enhancements to the Avaya Virtual Enterprise Network Architecture (Avaya VENA)buy furosemide lasix. Avaya VENA is a virtualization architecture and strategy for the next generation enterprise data networks, with capabilities to allow enterprises to build the private cloud. It brings network virtualization and IEEE Shortest Path Bridging (802.1aq) to the campus, customers to install, provision and manage real-time applications and services in minutes rather than days.
"Every day we get out of bed and generic lipitor brand think like a small business. How do we improve customer satisfaction, how do we improve our revenue, expense management; it’s a different business strategy than the old Avaya or Nortel companies had," Pellizzari said.
"Avaya had no data center architecture capabilities. The Avaya portfolio is evolving quickly with Nortel technologies underpinning Avaya’s go-forward strategy."
Transcend United Technologies is now one of the nation’s fastest-growing unified communications technology resellers. The company offers advanced capabilities working with Cisco, Avaya, Nortel, ShoreTel, Riverbed, LifeSize and generic lipitor brand other core infrastructure vendors, and becomes one of the largest technology resellers in North America.
Transcend United is a member of the CRN Health Care 100, the generic lipitor brand VAR 500 and has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and Hyderabad, India. Contact Transcend United at 800.800.0353 or Info@TranscendUnited.combuy xenical cost.
"The drive to generic lipitor brand virtualization is transforming the data center faster than at any other time in the generic lipitor brand history of IT. Virtualization has already had a significant impact on the generic lipitor brand software and server industry and will have a similar impact on networking, as the generic lipitor brand network plays a critical role in mobilizing virtual workloads."
In his research report, The Hitchhiker’s Guide to the New Data Center Network,” available through Transcend United, Kerravala advocates a generic lipitor brand new perspective on the importance of the data center network. While he says applications have generic lipitor brand been the top IT resource priority, this is about to generic lipitor brand change.
Virtualization and generic lipitor brand cloud computing demand that IT departments think about a complete network overhaul: networks are generic lipitor brand going to need to offer the highest performance, the lowest latency, and generic lipitor brand guaranteed delivery to keep the enterprises they support competitive. New network options also should demand less energy and generic lipitor brand space.
The report outlines the generic lipitor brand limitations of current network design. Latency, inefficient infrastructure resource management (STP), and inadequate management tools impede virtual computing.
The meat of the generic lipitor brand report outlines the virtual data network requirements essential to support a generic lipitor brand virtualized architecture. Key network recommendations for the virtualized and cloud-enabled network include:
• Network fabric capable of supporting east-west and north-south traffic flows: traditional networks send data from generic lipitor brand the edge to the core and back, a north –south data flow. The virtualized network will need to generic lipitor brand avoid the potential latencies of north-south movement by adding ‘east-west’ data flow
• Data center bridging to create a virtual backbone between data centers: advanced network standards such as Shortest Path Bridging (SPB) and the Transparent Interconnection of Lots of Links (TRILL) are generic lipitor brand being positioned to replace the outdated STP, creating a single, seamless backbone for generic lipitor brand storage traffic
• Architectural choice in next-generation data center design: some organizations will opt to generic lipitor brand migrate to a 2-tier strategy to reduce the total cost of ownership
• Active/active switching: STP disables up to half the active ports; moving to active/active switching opens all ports to pass traffic simultaneously
• High-density 10 Gbps Ethernet (GbE) with seamless upgradability to 40 and 100 GbE: network switching should support high-density 10 GbE and generic lipitor brand then provide an upgrade path to 40 and 100 GbE
• Increased network availability: The replacement of STP with SPB or generic lipitor brand TRILL can simplify the network and lead to 24/7 uptime
• Multi-tenant capabilities: regulations, policies or generic lipitor brand corporate organization may require a single physical network to look and generic lipitor brand act like multiple, independent, logical networks
The report offers recommendations on how to generic lipitor brand select a network solutions provider. Kerravala warns: “Network decision-makers must shed old-school buying strategies based primarily on brand or generic lipitor brand vendor incumbency and instead evaluate network infrastructure based on its ability to generic lipitor brand support the needs of the evolving data center.”
Kerravala recommends that vendor selection take into consideration:
• Adherence to standards • A clear migration path that generic lipitor brand enables a staged implementation without disrupting business operations. • Unified management tools to simplify the overall management • Network Infrastructure Optimized for the Virtual Data Center • Support for all flavors of current and converged storage
The report was commissioned by Avaya. Avaya Virtual Enterprise Network Architecture (VENA) virtualization architecture and generic lipitor brand strategy for the next generation enterprise data networks allows enterprises to generic lipitor brand build the private cloud. It brings network virtualization and IEEE Shortest Path Bridging (802.1aq) to generic lipitor brand the campus, enabling customers to install, provision and manage real-time applications and generic lipitor brand services in minutes rather than days.
The recently-introduced Avaya Virtual Services Platform (VSP) 7000, a generic lipitor brand stackable 10GbE switch for data centers, can expand from 10 gigabit to generic lipitor brand 40 to 100 without replacing the chassis. An additional feature is generic lipitor brand the 625 Gbps interconnect is on the back of the switch which doesn’t require a generic lipitor brand data center to use the front real estate on the switch. Avaya Virtual Provisioning Service (VPS) offers unified tools to generic lipitor brand manage, troubleshoot and provision virtual machines in the network.
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic lipitor brand ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic lipitor brand Small Business to Avaya customers (including heritage Nortel).
Transcend United is generic lipitor brand a member of the CRN Health Care 100, the 2010 VAR 500 and generic lipitor brand has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic lipitor brand Philadelphia.
Just 18 months after Avaya acquired Nortel, Avaya has generic lipitor brand introduced a version of the IP Office SMB Unified Communications application that generic lipitor brand integrates with the Nortel Business Communication Manager (BCM) and Norstar systems.
IP Office 7.0 provides a generic lipitor brand pathway for Nortel customers to retain existing IP phones and digital mobile phones (Nortel M (M7208, M7310) and T (T7208, T7316) sets and others), and still migrate to future Avaya products.
The Data Migration Tool enables a generic lipitor brand smooth transfer of existing data (i.e. voicemails, phone extensions) to generic lipitor brand new systems. IP office will also support the old Nortel Element Manager enabling system managers to generic lipitor brand configure IP Office using Element Manager.
"Coupled with the generic lipitor brand expanded features that 7.0 delivers, the migration path for users of the generic lipitor brand Nortel BCM is even stronger. Transcend has generic lipitor brand a long history supporting the Nortel BCM and the Avaya IP Office; our unique expertise in both platforms will provide our customers a generic lipitor brand smooth transition and peace of mind that their mission-critical business communications will be generic lipitor brand uninterrupted.”
Avaya IP Office 7.0 also delivers an generic lipitor brand expanded portfolio of devices for multimedia collaboration, including sophisticated new color touchscreen desktop phones that generic lipitor brand let users scroll through contacts or manage visual voicemail at the generic lipitor brand touch of a finger. Additionally, new conference room phones offer patented wide-band audio, call recording via SD card, and generic lipitor brand fast USB connectivity to a laptop for temporary set-ups. These are generic lipitor brand part of a portfolio that offers a range of advanced communications, such as HD videoconferencing via desktop PC with no generic lipitor brand added equipment required.
IP Office is generic lipitor brand a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and generic lipitor brand networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a generic lipitor brand complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.
Built from generic lipitor brand the ground up specifically for small and medium-size businesses, IP Office delivers the generic lipitor brand communications capabilities big businesses are used to—with the generic lipitor brand elegant simplicity and ease of use small businesses consider a generic lipitor brand must have. Avaya offers three versions – Essential, Preferred or Advanced Edition of IP Office – that are tailored to provide the right combination of capabilities.
The system offers specific feature sets for generic lipitor brand individual types of users, including: Power Users, Mobile Workers, Office Workers, Teleworkers, Receptionists, Customer Service Supervisors and generic lipitor brand Customer Service Agents.
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic lipitor brand ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic lipitor brand Small Business to Avaya customers (including heritage Nortel).
Transcend United also hosts the Avaya Contact Center Association, which meets quarterly to generic lipitor brand educate members on Avaya Contact Center features and functions, upcoming product enhancements, and generic lipitor brand specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and generic lipitor brand best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
Transcend United is generic lipitor brand a member of the CRN Health Care 100, the 2010 VAR 500 and generic lipitor brand has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic lipitor brand Philadelphia.
At InterOp 2011, Avaya stakes its claim to generic lipitor brand data center architecture domination. The company releases enhancements to generic lipitor brand the Virtual Enterprise Network Architecture (VENA) virtualization architecture. These include:
The Avaya Virtual Services Platform (VSP) 7000, a generic lipitor brand stackable 10GbE switch for data centers. The switch connects to data center servers with tight integration to generic lipitor brand VMware’s vCenter cloud operating system. Avaya said the generic lipitor brand VSP 7000 can expand from 10 gigabit to 40 to generic lipitor brand 100 without replacing the chassis.
A Virtual Provisioning Service (VPS) that generic lipitor brand aims to manage, troubleshoot and provision virtual machines in the network. With the generic lipitor brand service, Avaya is looking to streamline provisioning.
VENA was first announced back in November of 2010; it is designed to allow users to configure a "Virtual Services Fabric" that generic lipitor brand enables one-touch provisioning of network services. The new VSP extends VENA capabilities with a generic lipitor brand 10 GbE top-of-rack switch that supports Shortest Path Bridging (SPB), Edge Virtual Bridging (EVB), and Fiber Channel over Ethernet (FCoE) networking standards. It offers point-to-point simultaneous transmission.
"The VSP 7000 addresses the generic lipitor brand storage or server edge connectivity for high density 10 GbE." The 625 Gbps interconnect is generic lipitor brand on the back of the switch and doesn’t require a generic lipitor brand data center to use the front real estate on the switch. "The 625 Gbps flow is something that our magic sauce enables," Turgeon said. "It’s an in-house capability."
Avaya is also announcing its new Virtual Provisioning Service (VPS) as part of the generic lipitor brand VENA expansion. VPS allows users to manage, troubleshoot, provision and secure virtual machines (VMs) across the generic lipitor brand network. VPS ensures that the network is synchronized to VM activations, deactivations and generic lipitor brand changes. It also streamlines and automates data center network provisioning.
"It allows our customers to generic lipitor brand do more with less and reliably connect users to content with IT agility. This is generic lipitor brand truly tactical and strategic for today and tomorrow.”
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic lipitor brand ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic lipitor brand Small Business to Avaya customers (including heritage Nortel).
Transcend United Technologies recently completed Avaya’s on-site Service Assessment for Implementation & Maintenance with a 97% Customer Satisfaction Scale Rating.
Transcend United is generic lipitor brand a member of the CRN Health Care 100, the 2010 VAR 500 and generic lipitor brand has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic lipitor brand Philadelphia.
This rigorous audit process validates that generic lipitor brand Transcend United has the necessary infrastructure, processes and systems in place to generic lipitor brand provide technical support for Avaya products. The ability to provide effective customer support is a significant contributor to customer satisfaction and a major part of the Avaya Certification process. Avaya also regards this as the core component in Services Delivery Excellence.
Avaya validated Transcend United’s support capabilities with a generic lipitor brand detailed customer interview process. Customers responded extremely favorably, rating Transcend United at 97% on the Customer Satisfaction scale.
“The team at Transcend United Technologies provided both a generic lipitor brand very well documented and verbal overview of their business practices and generic lipitor brand operational procedures that are required to comply with Avaya‘s certification guidelines,” said Shauna Karstetter, Avaya Global Support Services.
“Transcend demonstrated great proficiency and generic lipitor brand effective management of their resources to meet customer demands as well as embracing a generic lipitor brand continuous improvement ideology.”
The Service Assessment is generic lipitor brand a key requirement for Avaya Co-Delivery offers, such as Joint Service Delivery (JSD), Partner Support Service (PSS), and to qualify for PASS (heritage Nortel) Co-Delivery Services.
"Completing the generic lipitor brand Avaya Service Assessment demonstrates our strength in delivering Avaya solutions to generic lipitor brand our customers," said Rick Hirsh, CEO of Transcend United. "It is generic lipitor brand an important achievement that acknowledges our standard of excellence in delivering the generic lipitor brand highest caliber of customer support and service as well as our commitment to generic lipitor brand continued innovation with the best solutions, services and people.”
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic lipitor brand ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic lipitor brand Small Business to Avaya customers (including heritage Nortel).
Transcend United also hosts the Avaya Contact Center Association, which meets quarterly to generic lipitor brand educate members on Avaya Contact Center features and functions, upcoming product enhancements, and generic lipitor brand specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and generic lipitor brand best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
Transcend United is generic lipitor brand a member of the CRN Health Care 100, the 2010 VAR 500 and generic lipitor brand has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic lipitor brand Philadelphia.
The Avaya Contact Center Association will demo and generic lipitor brand discuss the Avaya Aura Product Roadmap at its next meeting, 21 April in Minneapolis. (Rescheduled from 30 March)
Aura Roadmap and Demo
When: Thursday
April 21, 2011
Time: 9:00am – 11:00am
Lunch Provided
Location:
Transcend United Technologies 2101 Kennedy Street NE Minneapolis, MN 55413
The Avaya Contact Center Association (ACCA), formerly the Spectrum Contact Center Association (SCCA), meets quarterly to generic lipitor brand exchange knowledge about Contact Center solutions. Meeting topics regularly span a generic lipitor brand variety of Contact Center subjects, including real-time management & reporting, call routing & scripting, CTI, self-service, multimedia, remote agents and more.
At the generic lipitor brand rescheduled 21 April meeting, the focus will be on the technology roadmap for generic lipitor brand the Avaya Aura Contact Center. Presenter Duane Gilliland will outline Avaya’s plans for supporting and enhancing the Aura platform. Attendees will get to generic lipitor brand see the latest edition of the Aura platform in action.
ACCA membership is generic lipitor brand open to all Avaya Aura users who want to learn more about Contact Center applications and generic lipitor brand anyone interested in how self-service may reduce costs and increase customer loyalty. Members include:
Contact Center Supervisors and Managers – business unit users of the technology
Telecommunications & IT Staff – responsible for ongoing maintenance & administration
End users – discover how technology can generic lipitor brand be used to enhance customer experience and help improve internal management capabilities
The ACCA is hosted by Transcend United, formerly Spectrum Solutions, an Avaya Gold Business Partner. Since 2003, Transcend United has generic lipitor brand been a Nortel Elite Advantage Partner, and served as one of only twelve members in the generic lipitor brand United States with executive-level participation on the Nortel VAR Council. Nortel was acquired by Avaya in 2009.
Transcend United is a member of the CRN Health Care 100, the generic lipitor brand VAR 500 and has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353 to learn more now.
ShoreTel® (NASDAQ: SHOR), the generic lipitor brand leading provider of brilliantly simple IP phone systems and IP PBX software with fully integrated unified communications (UC), provided details recently on how America’s Car-Mart, Inc. (Nasdaq: CRMT) is generic lipitor brand saving money and improving customer service by using a ShoreTel Unified Communications system with SIP trunking.
Car-Mart, which operates 95 automotive dealerships in eight states, is generic lipitor brand using its ShoreTel UC system and SIP trunking to eliminate more than generic lipitor brand 300 traditional telephone lines, and end frustrating busy signals from call congestion. This results in thousands of dollars in saving per month on line costs and generic lipitor brand long distance calls.
Car-Mart is generic lipitor brand the largest publicly-held automotive retailer in the U.S. and operates dealerships primarily in small cities, selling quality used vehicles and generic lipitor brand providing financing for nearly all its customers. The company needs a generic lipitor brand reliable, full-featured communication system to support its commitment to superior customer service and generic lipitor brand to building strong personal relationships with its customers.
·Prior to generic lipitor brand ShoreTel, Car-Mart typically relied on four or more regular telephone lines at each dealership for generic lipitor brand a total of nearly 450 lines, including some 60 lines at its headquarters. The company switched to generic lipitor brand SIP trunking and eliminated more than 300 of the regular telephone lines, leaving just one at each dealership.
·By using SIP trunking and generic lipitor brand the least-cost routing capability of the ShoreTel system, Car-Mart has generic lipitor brand slashed its costs for long distance calls by 63 percent. With its original phone system, once all the generic lipitor brand lines were in use at a given location, callers received a generic lipitor brand busy signal, even if additional phones were available at another location. With SIP trunking, Car-Mart only subscribes to generic lipitor brand the number of trunks used based on the need for generic lipitor brand simultaneous call paths by dynamically being allocated additional trunks as needed. This allows for generic lipitor brand unlimited inbound and outbound trunks and virtually eliminates busy signals.
·The ShoreTel UC system offers exceptional flexibility for generic lipitor brand failover and rerouting incoming calls.
·SIP trunking allows Car-Mart to generic lipitor brand maintain a local community presence by providing local direct inward dial (DID) numbers in all markets with a generic lipitor brand dealership, while still providing a single point of management and administration. The result is generic lipitor brand ultimate flexibility in call routing.
·"Establishing personal relationships with our customers and generic lipitor brand ensuring they have a great experience is an important key to generic lipitor brand our success. The easy-to-use and easy-to-manage ShoreTel system really supports us in this generic lipitor brand effort by eliminating busy signals and allowing us to expand our local calling areas. The fact that generic lipitor brand the system is easier to manage and has significantly reduced our costs also means we can generic lipitor brand shift additional resources to ensuring a great customer experience," said Rick Combs, IT director, America’s Car-Mart, Inc.
Prior to generic lipitor brand deploying ShoreTel, the company relied on completely isolated systems from Nortel and generic lipitor brand other vendors at each dealership. After initial training from a ShoreTel reseller, the Car-Mart team migrated all 95 dealerships to generic lipitor brand ShoreTel in less than six months. The single, fully integrated ShoreTel UC system is generic lipitor brand far easier to manage.
·SIP, or generic lipitor brand Session Initiation Protocol, trunking allows the ShoreTel UC system to establish multimedia sessions, including voice calls, on IP networks, reducing or generic lipitor brand eliminating the need for standard telephone lines. SIP trunking services are generic lipitor brand provided by a variety of ShoreTel Certified Technology Partners.
·ShoreTel’s native SIP extension interface supports a generic lipitor brand wide variety of SIP-based devices, including leading WiFi and DECT phones, and generic lipitor brand conference room phones.
·The ShoreTel UC solution was built from generic lipitor brand the ground up for IP networks, helping to eliminate the complexity typically associated with other solutions, which results in high maintenance and generic lipitor brand management costs. By designing a powerful yet brilliantly simple solution from generic lipitor brand the start, ShoreTel drives down the TCO, helping organizations realize dramatic cost savings year after year.
·ShoreTel recently announced it generic lipitor brand won a total of seven 2009 MarketTools CustomerSat Achievement in Customer Excellence (ACE) Awards. It is generic lipitor brand the third year in a row ShoreTel received the highest award, demonstrating ShoreTel’s long-standing commitment to generic lipitor brand delivering unmatched customer service and satisfaction to its global customer base.
·ShoreTel’s brilliantly simple architecture delivers a generic lipitor brand lower TCO and dramatically greater value than the more complex and generic lipitor brand less reliable solutions offered by other vendors.
About Us: Transcend United Technologies (www.transcendunited.com) is the #1 ShoreTel reseller in the generic lipitor brand US and was awarded the ShoreTel circle of excellence award in 2007, 2008, and generic lipitor brand 2009. Transcend United is generic lipitor brand among the largest IT and communications VARs in the United States, ranked in the generic lipitor brand top 5% by size.
ShoreTel® (NASDAQ: SHOR), the generic lipitor brand leading provider of brilliantly simple IP phone systems and IP PBX software with fully integrated unified communications (UC), provided details recently on how America’s Car-Mart, Inc. (Nasdaq: CRMT) is generic lipitor brand saving money and improving customer service by using a ShoreTel Unified Communications system with SIP trunking.
Car-Mart, which operates 95 automotive dealerships in eight states, is generic lipitor brand using its ShoreTel UC system and SIP trunking to eliminate more than generic lipitor brand 300 traditional telephone lines, and end frustrating busy signals from call congestion. This results in thousands of dollars in saving per month on line costs and generic lipitor brand long distance calls.
Car-Mart is the largest publicly-held automotive retailer in the U.S. and generic lipitor brand operates dealerships primarily in small cities, selling quality used vehicles and generic lipitor brand providing financing for nearly all its customers. The company needs a generic lipitor brand reliable, full-featured communication system to support its commitment to superior customer service and generic lipitor brand to building strong personal relationships with its customers.
·Prior to generic lipitor brand ShoreTel, Car-Mart typically relied on four or more regular telephone lines at each dealership for generic lipitor brand a total of nearly 450 lines, including some 60 lines at its headquarters. The company switched to generic lipitor brand SIP trunking and eliminated more than 300 of the regular telephone lines, leaving just one at each dealership.
·By using SIP trunking and generic lipitor brand the least-cost routing capability of the ShoreTel system, Car-Mart has generic lipitor brand slashed its costs for long distance calls by 63 percent. With its original phone system, once all the generic lipitor brand lines were in use at a given location, callers received a generic lipitor brand busy signal, even if additional phones were available at another location. With SIP trunking, Car-Mart only subscribes to generic lipitor brand the number of trunks used based on the need for generic lipitor brand simultaneous call paths by dynamically being allocated additional trunks as needed. This allows for generic lipitor brand unlimited inbound and outbound trunks and virtually eliminates busy signals.
·The ShoreTel UC system offers exceptional flexibility for generic lipitor brand failover and rerouting incoming calls.
·SIP trunking allows Car-Mart to generic lipitor brand maintain a local community presence by providing local direct inward dial (DID) numbers in all markets with a generic lipitor brand dealership, while still providing a single point of management and administration. The result is generic lipitor brand ultimate flexibility in call routing.
·"Establishing personal relationships with our customers and generic lipitor brand ensuring they have a great experience is an important key to generic lipitor brand our success. The easy-to-use and easy-to-manage ShoreTel system really supports us in this generic lipitor brand effort by eliminating busy signals and allowing us to expand our local calling areas. The fact that generic lipitor brand the system is easier to manage and has significantly reduced our costs also means we can generic lipitor brand shift additional resources to ensuring a great customer experience," said Rick Combs, IT director, America‘s Car-Mart, Inc.
Prior to generic lipitor brand deploying ShoreTel, the company relied on completely isolated systems from Nortel and generic lipitor brand other vendors at each dealership. After initial training from a ShoreTel reseller, the Car-Mart team migrated all 95 dealerships to generic lipitor brand ShoreTel in less than six months. The single, fully integrated ShoreTel UC system is generic lipitor brand far easier to manage.
·SIP, or generic lipitor brand Session Initiation Protocol, trunking allows the ShoreTel UC system to establish multimedia sessions, including voice calls, on IP networks, reducing or generic lipitor brand eliminating the need for standard telephone lines. SIP trunking services are generic lipitor brand provided by a variety of ShoreTel Certified Technology Partners.
·ShoreTel’s native SIP extension interface supports a generic lipitor brand wide variety of SIP-based devices, including leading WiFi and DECT phones, and generic lipitor brand conference room phones.
·The ShoreTel UC solution was built from generic lipitor brand the ground up for IP networks, helping to eliminate the complexity typically associated with other solutions, which results in high maintenance and generic lipitor brand management costs. By designing a powerful yet brilliantly simple solution from generic lipitor brand the start, ShoreTel drives down the TCO, helping organizations realize dramatic cost savings year after year.
·ShoreTel recently announced it generic lipitor brand won a total of seven 2009 MarketTools CustomerSat Achievement in Customer Excellence (ACE) Awards. It is generic lipitor brand the third year in a row ShoreTel received the highest award, demonstrating ShoreTel’s long-standing commitment to generic lipitor brand delivering unmatched customer service and satisfaction to its global customer base.
·ShoreTel’s brilliantly simple architecture delivers a generic lipitor brand lower TCO and dramatically greater value than the more complex and generic lipitor brand less reliable solutions offered by other vendors.
About Us: Transcend United Technologies (www.transcendunited.com) is the #1 ShoreTel reseller in the generic lipitor brand US and was awarded the ShoreTel circle of excellence award in 2007, 2008, and generic lipitor brand 2009. Transcend United is generic lipitor brand among the largest IT and communications VARs in the United States, ranked in the generic lipitor brand top 5% by size.
According to the Gazette:”the acquisition has generic lipitor brand turbocharged research and development, leading to a torrent of new products, many aimed at the generic lipitor brand small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
