Richard Tarity. Executive Vice President, Sales & Marketing
Transcend United Technologies
Interop is generic prednisone identification one of the most exciting trade shows of the year and generic prednisone identification 2011 was no exception. I’m always fascinated by the generic prednisone identification latest innovations exhibited there in areas such as cloud computing, virtualization, security, mobility, data center, networking and generic prednisone identification IT management.
One of the generic prednisone identification key themes I took away from the show in October was mobility. Everyone is generic prednisone identification talking about mobility. Why? It is because work is no longer a location, but an activity. We used to generic prednisone identification only be able to imagine being able to connect with customers, co-workers and generic prednisone identification partners at anytime, from anyplace and from any device. But that is now reality and technology like Transcend United’s Mobility solutions helps businesses meet the generic prednisone identification changing demands of the mobile workforce.
Knowledge workers of today are generic prednisone identification much different than the past and mobility plays a huge role in that. For example, today’s generation of users are generic prednisone identification used to working with data and applications in the cloud and generic prednisone identification expect immediate access to information. Additionally, this generic prednisone identification new breed of workers expects to be able to get information from generic prednisone identification anywhere, at any time, using any device they’d like to use.
This shift has made mobility a critical component in today’s workplace. Mobility enables businesses of all sizes to generic prednisone identification integrate leading smart phone and tablets with existing enterprise communication and generic prednisone identification applications and infrastructure securely, simply and cost-effectively.
Additionally, businesses today are generic prednisone identification deploying mobility to address the key challenges associated with factors that generic prednisone identification impact today’s worker, such as bring-your-own-device demands from employees (they are using to working with a device of their choosing), soaring international roaming costs, poor in-building coverage and generic prednisone identification integration into corporate PBX and Unified Communications (UC) systems.
Thus, mobility is generic prednisone identification an inherent component of Unified Communications, which easily integrates with multiple PBX platforms and generic prednisone identification UC systems. Mobile workers are free to communicate on devices of their choice from generic prednisone identification any location (office, home, hotspots) and any network (Wi-Fi , 3G/4G or cellular).
Organizations can generic prednisone identification no longer ignore this trend, it is imperative enterprises make mobility a generic prednisone identification key focus to give mobile workers (a number that continues to grow) more choice, flexibility, access and performance.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic prednisone identification Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
The ShoreTel 11.2 VoIP Unified Communications System is now available. This edition enables Gmail Premier and generic prednisone identification Education account holders to better manage voicemails received as email attachments. It also makes it generic prednisone identification easier for some users to join calls already in progress. Finally, callers can generic prednisone identification add their names to the caller ID of outgoing calls.
New Features for Gmail Premier and Education Accounts Holders (Only) The current ShoreTel unified communications architecture can generic prednisone identification be configured to send voicemails (as WAV files) to email accounts. In this generic prednisone identification edition, a Synchronization with Gmail for Business feature automatically synchronizes the generic prednisone identification state of a ShoreTel user’s voice mail with the state of each corresponding email (when voicemail status is sent by way of ShoreTel’s email notification). In other words, voicemails that generic prednisone identification have been opened in Google Premier and Education accounts – these accounts have generic prednisone identification the APIs that are necessary for the integration to work – will be noted as ‘read’ by the ShoreTel server.
The HQ or DVS server monitors the state of a user’s voicemails and generic prednisone identification emails and synchronizes those states. For example, when a user opens the generic prednisone identification voicemail notification email, the voicemail is marked heard on the voicemail system, and generic prednisone identification the message-waiting indicator on the phone is turned off.
Note that generic prednisone identification synchronization occurs on a schedule and may not be instant. Also, the generic prednisone identification system can’t tell if the WAV file was heard – only that the email to which the WAV was attached was opened.
Enhanced Conferencing and Bridging Options With this new feature, users’ phones can generic prednisone identification be configured to easily join calls already in progress. The feature will be generic prednisone identification especially valuable in situation where one person may be setting up/receiving calls or generic prednisone identification conference calls for a colleague, or adding parties to an ongoing call. Enhancements to the Shared Call Appearance (SCA) include an generic prednisone identification executive phone interface that resembles a regular phone with standard functions, the generic prednisone identification ability to configure hotlines on a button box, and a generic prednisone identification simplified configuration in Director.
The new SCA features are generic prednisone identification available on all IP phone models except IP210, IP115, and IP110 support SCA. SIP and generic prednisone identification analog phones do not support the SCA. Outbound Caller ID Names
Additional Outbound Caller ID Information The new function Caller ID Name on T1-PRI lets a generic prednisone identification ShoreGear Switch add the user name to caller ID (CID) information in an generic prednisone identification outbound call. The new function is available on T1-PRI trunks but not BRI or generic prednisone identification E1-PRI trunks.
Last month, Transcend United Technologies merged with LiquidSpoke to generic prednisone identification create the nation’s largest ShoreTel reseller. The combined entity is generic prednisone identification offers advanced capabilities through core infrastructure vendors including Cisco, Avaya, ShoreTel, Riverbed, and generic prednisone identification LifeSize. Transcend United’s product portfolio includes solutions for generic prednisone identification service desk, IP Telephony, Wireless, WAN Optimization, Videoconferencing, and Backup/ Recovery including a generic prednisone identification state of the art 24 x 7 Network Operations Center (NOC).
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic prednisone identification Hyderabad, India. Call 800-800-0353 or email Info@TranscendUnited.com to learn more.
In the two years since Nortel’s corporate phone and generic prednisone identification data system unit acquisition by Avaya, things are looking great for generic prednisone identification Avaya and generic prednisone identification the 5,400 employees it brought over from the fallen Canadian telecommunications giant. This according to a report in the Montreal Gazette.
According to the Gazette:”the acquisition has generic prednisone identification turbocharged research and development, leading to a torrent of new products, many aimed at the generic prednisone identification small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
Avaya has introduced 30 plus new products this year: more than generic prednisone identification it has brought to market in the past three years. Among the generic prednisone identification new introductions is the IP Office 7.0, designed to enable small to medium businesses – both old Nortel customers on legacy systems such as Norstar and generic prednisone identification new ones – to fully and cost-effectively migrate into a digital communications environment.
Other product introductions include enhancements to the Avaya Virtual Enterprise Network Architecture (Avaya VENA). Avaya VENA is a virtualization architecture and strategy for the next generation enterprise data networks, with capabilities to allow enterprises to build the private cloud. It brings network virtualization and IEEE Shortest Path Bridging (802.1aq) to the campus, customers to install, provision and manage real-time applications and services in minutes rather than days.
"Every day we get out of bed and generic prednisone identification think like a small business. How do we improve customer satisfaction, how do we improve our revenue, expense management; it’s a different business strategy than the old Avaya or Nortel companies had," Pellizzari said.
"Avaya had no data center architecture capabilities. The Avaya portfolio is evolving quickly with Nortel technologies underpinning Avaya’s go-forward strategy."
Transcend United Technologies is now one of the nation’s fastest-growing unified communications technology resellers. The company offers advanced capabilities working with Cisco, Avayageneric buspar reviews, Nortel, ShoreTel, Riverbed, LifeSize and generic prednisone identification other core infrastructure vendors, and becomes one of the largest technology resellers in North America.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic prednisone identification Hyderabad, India. Contact Transcend United at 800.800.0353 or Info@TranscendUnited.com.
Aruba Networks CEO Ben Gibson offered some timely advice about deploying a generic prednisone identification wireless LAN. In an interview with Fierce CIO, he was asked about the biggest mistake a company could make in its WLAN strategy.
Gibson replied:
Not moving fast enough to deploy pervasive wireless. I was speaking to generic prednisone identification a customer in the last few days who told me the generic prednisone identification following: Three months ago, the of simultaneous connections on his network was 11,000 to generic prednisone identification 12,000. That number grew to 20,000 just three months later. I’m not saying that generic prednisone identification this customer is making a significant mistake, but what I’m trying to say is that this BYOeD (Bring Your Own Device) phenomenon may catch businesses that don’t plan for generic prednisone identification pervasive wireless up front. The missed opportunity here would be to generic prednisone identification move too slowly to deploy them.
Demand for generic prednisone identification wireless services will continue to explode as Unified Communications vendors launch support for generic prednisone identification iPhones and other mobile devices. Don’t be caught under-servicing this exploding demand for campus wireless access.
Transcend United’s Wireless LAN practice supports IT groups to generic prednisone identification quickly and effectively implement a Wireless LAN architecture that is generic prednisone identification scalable, cost-effective, consistent with IT policies and compliance requirements – AND supports the exploding mobile device user population.
Transcend United’s Wireless LAN professional services group works with all the generic prednisone identification major Wireless LAN vendors, including Aruba Networks, to ensure a successful implementation. Transcend has generic prednisone identification implemented thousands of WLANs and is expert in managing a successful implementation process:
Site Analysis: Transcend engineers routinely perform the generic prednisone identification critical site analysis to determine the optimal number and location of APs, contingent upon location-based user density, need for generic prednisone identification indoor and/or generic prednisone identification outdoor coverage, potential physical obstructions and interference from other radio wave sources, power requirements, AP capacity and generic prednisone identification other factors. From this analysis comes the Wireless LAN architecture plan.
AP Installation and Post Installation Auditing: Certified by the generic prednisone identification leading WLAN vendors, Transcend WLAN specialists are expert in AP installation and generic prednisone identification configuration, administrator and end user training. They are equipped with the generic prednisone identification tools and sensors to perform a Post Installation Verification / Audit to generic prednisone identification verify coverage and remedy any transmission problems and ensure total connectivity.
Ongoing AP Health Reports: Finally, for generic prednisone identification those systems that Transcend hosts at its data center, IT engineers continually monitor the generic prednisone identification health of the APs confirm coverage and perform routine maintenance to generic prednisone identification ensure mobility and productivity for users across the enterprise Transcend United’s consultants’ services ensure Wireless LAN architecture investments deliver the expected benefits.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic prednisone identification Philadelphia.
Randy Ragner, Transcend United Project Manager, has some “working smarter” tips for making the most of your ShoreTel IP phone features.
Up To Three Communicator Toolbars – Three Times as Many Shortcuts Did you generic prednisone identification know that your ShoreTel Business VoIP phone can be set up with up to generic prednisone identification three ShoreTel Communicator Toolbars, each with 24 buttons? With these extra toolbars, you can: • See if someone is on the phone • Check out their Call Handling Mode • Make 1-click speed dials • Make 1-click transfers
Better be nice to your system administrator though – he or she is the only person who can set up your Toolbars. But don’t be generic prednisone identification afraid to ask. The good news for the admins is generic prednisone identification that they can set up Global Toolbars for groups of end users. So everyone in the generic prednisone identification group can have 1-click transferring, just like that.
The Corridor Warriors’ Phone Swapperoo With the newly-released “Additional Phones” feature, you generic prednisone identification can have your mobile phone ring simultaneously with your VoIP business phone. If you generic prednisone identification are away from your desk, your cell phone automatically rings, so you generic prednisone identification don’t miss any calls.
For example, say you generic prednisone identification are walking from your car to the office when a generic prednisone identification client calls your desk phone. The call pops over to generic prednisone identification your mobile phone so you can answer. When you reach your generic prednisone identification desk, you can press the “Move” soft key on your generic prednisone identification ShoreTel phone to move the call from your mobile phone over to generic prednisone identification your ShoreTel business VoIP phone. Or maybe you have a client who generic prednisone identification calls at the end of the day for a quick chat and generic prednisone identification you are due at your kid’s softball game. Move the generic prednisone identification call from your desk phone to your Mobile phone and you generic prednisone identification are on your way. What freedom!
Communicator History Tab – Redial on Steroids Miss a call? Your phone’s “Redial” button will show you the history of your last 20 calls. Your Communicator History tab will show your last 1000 calls. Both the “Redial” button and “History” tab will show the generic prednisone identification phone number, as well as the date and time each call started. But wait. With the generic prednisone identification Communicator History Tab there’s more!
The Communicator History Tab also gives you the Caller’s name, Call Notes and the Duration of each call. Right click on the generic prednisone identification History tab and you can do cool things such as Add to generic prednisone identification Outlook Contacts, Export Call Log and Delete Record(s).
Transcend is the #1 ShoreTel reseller and supports the largest ShoreTel user community. If you are looking to buy ShoreTel, contact Transcend United.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska and Philadelphia.
Just 18 months after Avaya acquired Nortel, Avaya has generic prednisone identification introduced a version of the IP Office SMB Unified Communications application that generic prednisone identification integrates with the Nortel Business Communication Manager (BCM) and Norstar systems.
IP Office 7.0 provides a generic prednisone identification pathway for Nortel customers to retain existing IP phones and digital mobile phones (Nortel M (M7208, M7310) and T (T7208, T7316) sets and others), and still migrate to future Avaya products.
The Data Migration Tool enables a generic prednisone identification smooth transfer of existing data (i.e. voicemails, phone extensions) to generic prednisone identification new systems. IP office will also support the old Nortel Element Manager enabling system managers to generic prednisone identification configure IP Office using Element Manager.
"Coupled with the generic prednisone identification expanded features that 7.0 delivers, the migration path for users of the generic prednisone identification Nortel BCM is even stronger. Transcend has generic prednisone identification a long history supporting the Nortel BCM and the Avaya IP Office; our unique expertise in both platforms will provide our customers a generic prednisone identification smooth transition and peace of mind that their mission-critical business communications will be generic prednisone identification uninterrupted.”
Avaya IP Office 7.0 also delivers an generic prednisone identification expanded portfolio of devices for multimedia collaboration, including sophisticated new color touchscreen desktop phones that generic prednisone identification let users scroll through contacts or manage visual voicemail at the generic prednisone identification touch of a finger. Additionally, new conference room phones offer patented wide-band audio, call recording via SD card, and generic prednisone identification fast USB connectivity to a laptop for temporary set-ups. These are generic prednisone identification part of a portfolio that offers a range of advanced communications, such as HD videoconferencing via desktop PC with no generic prednisone identification added equipment required.
IP Office is generic prednisone identification a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and generic prednisone identification networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a generic prednisone identification complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.
Built from generic prednisone identification the ground up specifically for small and medium-size businesses, IP Office delivers the generic prednisone identification communications capabilities big businesses are used to—with the generic prednisone identification elegant simplicity and ease of use small businesses consider a generic prednisone identification must have. Avaya offers three versions – Essential, Preferred or Advanced Edition of IP Office – that are tailored to provide the right combination of capabilities.
The system offers specific feature sets for generic prednisone identification individual types of users, including: Power Users, Mobile Workers, Office Workers, Teleworkers, Receptionists, Customer Service Supervisors and generic prednisone identification Customer Service Agents.
With 200+ Avaya Certifications achieved across 25 technical and generic prednisone identification engineering team members, Transcend United excels in delivering end-to-end service and generic prednisone identification ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic prednisone identification Small Business to Avaya customers (including heritage Nortel).
Transcend United also hosts the Avaya Contact Center Association, which meets quarterly to generic prednisone identification educate members on Avaya Contact Center features and functions, upcoming product enhancements, and generic prednisone identification specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and generic prednisone identification best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the 2010 VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic prednisone identification Philadelphia.
Shoretel has released ShoreTel 12, a generic prednisone identification single hardware appliance and unique distributed software for full-featured collaborative Unified Communications solution. With version 12, ShoreTel has generic prednisone identification doubled its capacity and can now support up to 20,000 IP phone / mobile users.
ShoreTel 12 gives end users easy access to High Definition (HD) audio conferencing, zero-download desktop sharing, XMPP-based Instant Messaging, presence, Microsoft Outlook scheduling and generic prednisone identification multimedia recording.
ShoreTel 12 will ship in the second quarter for new customers only.
“Existing customers must wait for generic prednisone identification 12.1 to be released and there is no supported upgrade path to generic prednisone identification 12.0 except upgrading from an existing X.0 installation,” notes Jeff Sieber, Sales Engineer at Transcend United Technologies. “To that generic prednisone identification point, there will be additional features added by the time 12.1 is generic prednisone identification released, but we don’t yet know what those additions will be."
ShoreTel 12 Feature Highlights:
New ShoreTel Conference Bridge:
Linux-based appliance called the SA-100 (up to 50 audio + 30 Web Conference participants per appliance)
Managed and configured from within ShoreWare director
Integrated Conference dial-in button on all ShoreTel phones
Outlook Integration – Schedule and Join a conference from within Outlook
Start an Instant Conference with ShoreTel Communicator
Web Conference participants do not need to generic prednisone identification install any software to join
Secure Standards based IM server (500 users per appliance, 2500 Maximum)
Integration with Exchange 2010: Use Exchange 2010 as Unified Messaging server
New TAPI API’s:
Allows 3rd party applications to generic prednisone identification record all calls terminated to any routable number, including route point extensions and generic prednisone identification IVR
Allows recording the generic prednisone identification entire call from beginning to end, including ringing and time spent on hold
Recording continues during call transfer or conference
ShoreTel Communicator for MAC (OSX)
Presence bubble in outlook emails, and Word smart tags: Requires New ShoreTel Conference Bridge (SA-100) Professional License or higher
ShoreTel Communicator support for Outlook 2010
Server based call history: Call History maintained by server and generic prednisone identification preserved across Communicator shutdown and restarts
System Capacity increased to 20,000
End of Support for Microsoft Outlook 2003
Transcend United is the #1 ShoreTel reseller of 2010 and generic prednisone identification supports the largest ShoreTel user community.Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic prednisone identification Philadelphia.
Midsize Enterprise Summit 2011 brings together CIOs to generic prednisone identification focus on midmarket-specific issues, trends and solutions from a horizontal and generic prednisone identification vertical industry-specific perspective. The business-intensive format includes Gartner analyst-led sessions, vendor-led product premieres, a generic prednisone identification showcase of exhibits, and networking functions. Over the generic prednisone identification course of the conference, attendees rate participating vendor products, services and generic prednisone identification programs. They also score each vendor’s presentation, message and presence throughout the event.
2011 Summit attendees voted ShoreTel the Best Software Solution.
ShoreTel’s all-in-one unified communications solution and generic prednisone identification its modular design easily scales to accommodate growth—whether an enterprise supports 10 or 10,000 end users. Shoretel’s unique VoIP unified communications architecture and generic prednisone identification business IP phones distribute system intelligence across the communications environment, offering an generic prednisone identification ideal solution for large, multisite enterprises that need the management simplicity of a generic prednisone identification single unified platform.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic prednisone identification Philadelphia. Call 800-800-0353 to generic prednisone identification bring the simplicity of ShoreTel unified communications to your organization.
The winning companies and generic prednisone identification products were selected by a panel of judges led by Erik Linask, TMC’s group editorial director. Winners from the Transcend United Unified Communications portfolio include:
Avaya - Avaya Aura Contact Center: Transcend United is an Avaya Gold Business Partner
LifeSize – LifeSize Bridge 2200: Transcend United is a valued LifeSize partner
Pareto Networks (Aerohive) - Pareto Branch on Demand: Transcend United is generic prednisone identification a valued Aerohive partner; Aerohive acquired Pareto in early 2011
ShoreTel – ShoreTel Mobility: Transcend United is the #1 ShoreTel reseller
Across industries, companies of all sizes are embracing Unified Communications—the integrated delivery of voice, data and video—to improve employee productivity by transforming the generic prednisone identification way people communicate, integrate the communication system into business processes, deliver communications services with superior reliability and generic prednisone identification availability and reduce capital and operating expenditures.
"Whether a generic prednisone identification customer seeks to replace an aged PBX system, needs expanded UC services to generic prednisone identification support iPhones users, or wants to enable global HD videoconferencing collaboration between hands-on professionals, UC is generic prednisone identification fundamentally helping our customers improve the way they work."
"Every UC implementation is generic prednisone identification unique; our experience helps customers select and implement a solution that generic prednisone identification matches their business’ strategic goals, organizational and generic prednisone identification geographic structure, IT priorities, security and compliance requirements, and budget."
The Transcend United Unified Communications professional services group has generic prednisone identification expertise in calculating the total cost of ownership of a UC project. They guide customers through the generic prednisone identification development of the call flow design – the generic prednisone identification core set of rules that drive the information flow in a generic prednisone identification UC system.
Transcend’s implementation engineers are generic prednisone identification certified to implement, test and support the leading UC vendor systems. It’s training staff gets rave reviews for generic prednisone identification leading fun classes that educate and engage end users, and generic prednisone identification get them ready to exploit UC’s productivity opportunities. Transcend’s hosting services offer a generic prednisone identification cloud-based management for companies lacking premises IT resources.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic prednisone identification Philadelphia.
ShoreTel’s VoIP unified communications system version 13 will be generic prednisone identification released in early 2012. It will include many new features that generic prednisone identification take advantage of the latest ShoreTel Business IP Phone technology. To help its customers prepare for generic prednisone identification the upgrade, ShoreTel is offering a $50 upgrade rebate for vintage IP 210 and 530 phones.
The offer, good until June 30, 2011, allows customers to generic prednisone identification purchase a ShoreTel IP phone model of their choice and receive $50 back when the 530/210 phones are physically returned to ShoreTel.
ShoreTel’s IP Phones are designed with the best hardware for the day. But just like personal computers, IP phone technology evolves. The ShoreTel IP Phone 210 and generic prednisone identification ShoreTel IP Phone 530 were first introduced in 2004 and sold until March 2006. These models have generic prednisone identification provided great service and will continue to work. However, due to generic prednisone identification advances in hardware since their introduction, these models cannot support future enhancements. In 2012, ShoreTel and Transcend United will end support for these phones.
Based on their announced road map, ShoreTel recommends that generic prednisone identification customers replace these two business IP phone models with the ShoreTel IP Phone 230.
Ideal for generic prednisone identification the knowledge worker who relies on telephone communications, the IP 230 delivers a generic prednisone identification wealth of features including three line appearances, eight function keys, four soft keys, and generic prednisone identification a headset jack.
Customers can apply this $50 rebate to all ShoreTel phones. The offer expires on 30 June 2011. Contact your generic prednisone identification Transcend United representative to take advantage of this offer, and be generic prednisone identification ready for ShoreTel 13 in 2012.
In 2010, ShoreTel exceeded 9% share of the US IP Telephony Market. Transcend United’s ShoreTel practice grew 20% and Transcend United was once again the top ShoreTel volume partner. In 2010, ShoreTel also announced it has exceeded "1 million phones sold;" Transcend United deployed more than 5% of them.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska and Philadelphia. Learn more at info@transcendunited.com.
"Best of UC" host Heather Clancy recently interviewed ShoreTel’s Chief Marketing Officer Peter Gavin on ShoreTel’s technology priorities for 2011. No surprise that generic prednisone identification mobility and multi-participant and multi-modal collaboration are ShoreTel’s top initiatives for 2011.
Mobility "The Smart phone was a game changer," says Gavin. ShoreTel held extensive discussions with users and generic prednisone identification partners about smart phones in the work place - how employees use these devices for generic prednisone identification banking, social networking, email and news. Mobile workers were generally astonished that their devices couldn’t be business tools as well. Always attentive to generic prednisone identification customer needs, ShoreTel went on a search for mobility technology and generic prednisone identification acquired Agito Networks in late 2010.
The Agito technology, parts of which are generic prednisone identification already available in ShoreTel 11.1, turn a smart phone into enterprise tool – one which can generic prednisone identification also save the enterprise on telephony bills and enhance worker productivity. With the generic prednisone identification installation of a single router in the corporate office, and a generic prednisone identification downloadable phone app, ShoreTel can turn a smart phone into a generic prednisone identification PBX extension. Calls coming from a ‘connected’ smart phone will be generic prednisone identification routed through the corporate system, saving the user billable minutes, and generic prednisone identification appearing to the call recipient as a call originating from generic prednisone identification a corporate extension. Call details are generic prednisone identification documented in the system. Users can connect to the corporate system wherever there is generic prednisone identification Wi-Fi: from home, the local cafe, the airport.
Multi-Modal, Multi Participant Communications One of the generic prednisone identification many benefits of a VoIP Unified Communications architecture, according to Gavin, is generic prednisone identification the expansion of the concept of ‘communications’ beyond a voice connection between two people. In 2011, ShoreTel is generic prednisone identification introducing an easy-to-use system that enables multiple people to connect across multiple modalities.
ShoreTel in the Marketplace "Brilliantly simple" is generic prednisone identification the ShoreTel motto and, says Gavin, key to its standing as the generic prednisone identification fastest-growing company in its space. Compared to competing systems, the ShoreTel solution is generic prednisone identification easier and cheaper to maintain, and while offering a full range of features. "If simplicity is a factor in the decision making process," Gavin states, ShoreTel will have the best solution.
Transcend United is the #1 ShoreTel reseller of 2010 and generic prednisone identification supports the largest ShoreTel user community.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic prednisone identification Philadelphia. Contact us at 800.800.0353 or info@transcendunited.com.
ShoreTel has won the five-star designation in CRN’s Partner Programs Guide for the second consecutive year. CRN’s Partner Programs Guide and generic prednisone identification 5-Star Partner ratings serve as the definitive list of vendors who generic prednisone identification have robust partner programs or products that service solution providers offer directly to generic prednisone identification the IT channel.
ShoreTel sells 100% of its VoIP Unified Communications product portfolio through resellers. Transcend United, the generic prednisone identification top ShoreTel reseller for 2010, agrees that ShoreTel is a great company to generic prednisone identification partner with.
“As ShoreTel exceeded 9% share of the 2010 US IP Telephony Market, Transcend United’s ShoreTel practice grew 20%. Of the generic prednisone identification over 1 million ShoreTel phones sold in 2010, Transcend United deployed more than generic prednisone identification 5% of them.”
“At both the generic prednisone identification partner and end user levels, ShoreTel is responsive to its customers, actively enhancing the generic prednisone identification product, making intelligent acquisitions to expand the offering, and responding to generic prednisone identification market needs proactively.”
ShoreTel pays back the generic prednisone identification compliment on April 7, 2011 in Minneapolis. ShoreTel CEO Peter Blackmore and generic prednisone identification ShoreTel Founder Ed Basert will address users at the Transcend United 6th Annual ShoreTel Users Group meeting. Blackmore will present his vision for generic prednisone identification partnering with resellers to scale the company to world-class size. Basert will share the generic prednisone identification ShoreTel perspective on the Unified Communications and Mobility markets, and generic prednisone identification the ShoreTel product road map for meeting new user demands.
ShoreTel VoIP Unified Communications systems enable companies of any size to generic prednisone identification seamlessly integrate all communications-voice, data, messaging-with their business processes. ShoreTel continues to generic prednisone identification deliver the highest levels of customer satisfaction, ease of use and generic prednisone identification manageability while driving down the overall total cost of ownership.
“The companies listed on the generic prednisone identification 2011 Partner Programs Guide represent the best channel programs in the generic prednisone identification market today. Of those, only a few get our five-star award, based on their commitment to generic prednisone identification the channel, breadth of program offerings and services offered to their partners,” said Kelley Damore, VP and Editorial Director, for Everything Channel’s CRN.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska and Philadelphia. Learn more at info@transcendunited.com.
Actually, Kevin will be generic prednisone identification one of the first to tell you that phones and telephony haven’t been the focus of Avaya’s for generic prednisone identification quite some time, noting that our investments have been clearly centered in collaborative technologies, videos, and generic prednisone identification conferencing capabilities that move companies far beyond the basics of simply enabling voice over IP capabilities. As Kevin has generic prednisone identification often said to Avaya customers, channels and employees, "We [Avaya] are the new face of collaboration."
…. Employees in enterprise locations of all sizes can generic prednisone identification easily collaborate via voice, video and data with new Avaya Aura® branch and generic prednisone identification midsize enterprise solutions. The new and enhanced Avaya unified communications products offer greater flexibility to generic prednisone identification enable spontaneous, multi-modal collaboration among any group of employees – including branch, remote and mobile workers – with more value, greater simplicity and generic prednisone identification dramatically low total cost of ownership.
With today’s announcement, Avaya further delivers communications technologies that generic prednisone identification conquer the challenges of enabling highly productive collaboration among employees in any location of any size business. The new Avaya Branch solution, Avaya Aura Solution for Midsize Enterprises and generic prednisone identification conferencing endpoints simplify and enrich person-to-person or group interactions across teams regardless of location to generic prednisone identification accelerate business outcomes and improve customer service .
Avaya Aura® Communication Manager: This open, extensible IP telephony platform can generic prednisone identification be deployed as an IP PBX or feature server supporting a generic prednisone identification SIP-only environment, or as an evolution server supporting both SIP and non-SIP environments.
Avaya Aura® Communication Manager Messaging: This application provides voice messaging and generic prednisone identification email integration. Call answering and messaging capabilities let users manage messages on a generic prednisone identification PC, add a voicemail component to a text message, and listen to generic prednisone identification text messages over the phone. .
Avaya Aura® Session Manager: Session Manager facilitates multi-vendor integration, centralized dial plans and generic prednisone identification user profiles, easier centralized SIP trunking, easier “on-net” call routing, and enhanced scalability and security
Transcend United Technologies 2101 Kennedy Street NE Minneapolis, MN 55413
The Avaya Contact Center Association is generic prednisone identification a group brought together to exchange knowledge and experience with Avaya Contact Center solutions. The Association meets quarterly with the generic prednisone identification goal of educating members on Avaya Contact Center features and functions, upcoming product enhancements, and generic prednisone identification specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and generic prednisone identification best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
The ACCA is hosted by Transcend United, formerly Spectrum Solutions, an Avaya Gold Business Partner. Since 2003, Transcend United has generic prednisone identification been a Nortel Elite Advantage Partner, and served as one of only twelve members in the generic prednisone identification United States with executive-level participation on the Nortel VAR Council. Nortel was acquired by Avaya in 2009.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic prednisone identification Philadelphia. Call 800-800-0353to learn more now.
Cisco was busy, busy the week of February 28 – March 4, 2011. This week before Mardi Gras, much of the executive team was fete-ing and educating the partner channel in New Orleans. Meanwhile, Vice President Kevin O’Sullivan, Senior VP, Voice Technology Group at Cisco was kicking off Enterprise Connect 2011 in Orlando as the keynote speaker.
It was an generic prednisone identification ideal week for Cisco to announce its new Unified Communications platforms for generic prednisone identification Small and Mid-Sized businesses for both audiences. And, as part of the generic prednisone identification whole Mardi Gras build-up, the company also took the "Best Of" Enterprise Connect award for its Social Miner application.
At both events, Cisco premiered a its new Cisco Unified Communications 300 Series generic valtrex lawsuitand the Cisco Unified Communications Manager Business Edition 3000 . These new collaboration systems are generic prednisone identification developed and priced to enable businesses with between 2 – 300 users to generic prednisone identification fulfill their need for business-class networking and voice communications and capitalize on the cost and productivity advantages of IP telephony. Also announced was the The Cisco Unified SIP Phone 3905, an IP-based phone that generic prednisone identification integrates with the Cisco Unified CM Business Edition 3000.
At Enterprise Connect, Vice President O’Sullivan framed his keynote presentation around the generic prednisone identification thesis that communication industry make major leaps in five-year increments. 2001, he asserted, was the generic prednisone identification debut of VoIP; 2006, the emergence of UC–i.e., voice, messaging and generic prednisone identification conferencing into a single architecture. 2011 finds us at the dawn of the generic prednisone identification "post-PC world," and by 2016, O’Sullivan predicted, video will be generic prednisone identification ubiquitous, with codecs embedded natively in web browsers and wireless speeds growing by orders of magnitude and generic prednisone identification thus able to carry mobile video with sufficient quality as well.
Embedded in the generic prednisone identification presentation was a demonstration of the Cisco Social Miner. In fact, social media was a generic prednisone identification hot topic this year. So hot, that the next day, the Social Miner application won the "Best of Enterprise Connect 2011" award. The Best of Enterprise Connect award represents "a superior level of achievement in the generic prednisone identification industry and Cisco SocialMiner proved to be at the forefront," says Eric Krapf, Enterprise Connect Co-Chair.
Cisco Social Miner is generic prednisone identification a social media customer care solution that can help you generic prednisone identification proactively respond to customers and prospects communicating through public social media networks like Twitter, Facebook, or generic prednisone identification other public forums or blogging sites. It lets a social media customer care team respond to generic prednisone identification customers in real time using the same social network.
Cisco Mobility Solutions unify the generic prednisone identification mobility network, secure and manage mobile devices, and create an open ecosystem for generic prednisone identification mobility applications. The Cisco Smart Business Communications System offers a generic prednisone identification complete system of voice, data, video, and wireless networking products, enabling more efficient communication with customers and generic prednisone identification employees, including 24-hour secure access to information.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 with offices or generic prednisone identification a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic prednisone identification Philadelphia. Contact us at: 800.800.0353
The winners represent the generic prednisone identification products that the judges believe have the most significant technical impact, and generic prednisone identification are helping to move enterprise communications forward.
According to the judges:
"ShoreTel Mobility extends the generic prednisone identification full power of a desk phone and Unified Communications (UC) capabilities to a mobile and enables access to any network (cellular or Wi-Fi), simply and cost effectively."
"Demonstrating the generic prednisone identification ShoreTel Mobility solution at the booth, it was clear that customers were finally seeing the generic prednisone identification hard costs of having key personnel inaccessible to their customers and generic prednisone identification peers, and how critical it is to make remote users and generic prednisone identification their devices part of the enterprise communication system."
"No shocker, really." he noted, "Given that generic prednisone identification mobility has gained huge momentum this year, quickly moving from “nice-to-have” to “must-have” on the generic prednisone identification IT strategy list. Customers and vendors are really getting how folks don’t spend all that generic prednisone identification much time at their desks nowadays. And that in fact a generic prednisone identification lot of them aren’t even in the office at all."
The judges at Enterprise Connect, formerly VoiceCon, were working from generic prednisone identification an updated definition of enterprise communications that reflects the multi-faceted, multi-media communications world in which we all live. The selection of finalists reflected the generic prednisone identification expanded perspective of enterprise communications that now includes voice, video and generic prednisone identification data media, and none of these is more important than any of the generic prednisone identification others–each has generic prednisone identification its different role to play in a future where communications will increasingly be generic prednisone identification integrated into all facets and systems of business.
The ShoreTel Mobility Router is generic prednisone identification an innovative and highly scalable network appliance that fuses enterprise wireless LANs, carrier cellular networks, IP telephony and generic prednisone identification location technology to extend voice and Unified Communications (UC) to mobile devices. The router lets users make and generic prednisone identification receive calls from both the enterprise and personal mobile phone numbers by automatically selecting the generic prednisone identification best network (Wi-Fi or cellular) with fast and generic prednisone identification automatic network handover, to optimize cost, call quality and battery life.
Transcend United is ShoreTel’s #1 reseller; Transcend United’s ShoreTel business grew 20% in 2010.
The ShoreTel Unified Communications solution is a keystone of the Transcend United’s Unified Communications services practice, which has unparalleled expertise in Unified Communications (UC) solutions that generic prednisone identification enable companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes. Other technology partners represented in the generic prednisone identification Unified Communications practice include Avaya, Cisco and LifeSize.
Enteprise Connect entries from generic prednisone identification Cisco and Avaya were also 2011 finalists; Cisco’s social networking entry won Best of Show this year.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic prednisone identification Philadelphia.
“Rest assured your investments in existing [Nortel] platforms are still good,” announced Amir Hameed, Avaya Canada’s Director of National Solution Specialists, at the "Know Your Alternatives" conference, a meeting held in Toronto in January for business and government decision-makers in IT/telecom, finance, operations, planning, customer service, and administration.
Mr. Hameed made his statement during the presentation entitled "What are the Options for Your Nortel Systems?"
Avaya has generic prednisone identification made it clear that it will support CS 1000 Release 5.0 and generic prednisone identification above. Hameed confirmed that generic prednisone identification for those customers committed to their existing Nortel system, Avaya will give them a generic prednisone identification one-year advanced notice when generic prednisone identification production of Nortel products will be slated to end, and will continue to offer ongoing technical support for those Nortel systems for an additional six years. Avaya has generic prednisone identification previously announced its plans to phase out Nortel phone systems.
"Before its acquisition by Avaya, Nortel led the generic prednisone identification SMB and enterprise market in secure, reliable voice, video and data communications solutions. We will continue to support Transcend United’s Nortel installed base – one of the largest in the Midwest."
Since 2003, Transcend United (formerly Spectrum Solutions) has been a Nortel Elite Advantage Partner, and was the first Nortel Partner in US to receive Expert Partner designation across all available categories. The firm served as one of only twelve members in the United States with executive-level participation on the Nortel VAR Council.
With 200+ certifications achieved across 25 technical and engineering team members, Transcend’s expertise, knowledge and generic prednisone identification experience on Nortel applications is unmatched. This means that when generic prednisone identification expertise on a variety of applications is required (e.g. traditional TDM, IP Telephony, Unified Communications, CallPilot Multimedia Messaging, Contact Center, Wireless, T1/PRI/carrier network, CallPilot, etc.), Transcend United has the trained resources available to provide immediate support.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic prednisone identification Philadelphia. Call 800-800-0353 to learn more now.
The prolific growth of technology and generic prednisone identification self-service websites seems to be fueling the need to TALK to generic prednisone identification an expert, according to an on-line survey conducted by BT and generic prednisone identification Avaya. The Autonomous Customer study of 1000 smart-phone users in the US and UK revealed that:
81% first try to solve problems online
56% say calls are increasingly complicated
90% expect to use call centers in the future
Andrew Small, BT Global Services, commented: "Many consumers have generic prednisone identification used the Internet to do their own research first, so by the generic prednisone identification time they pick up the phone, the organization they’re calling is generic prednisone identification either close to a sale or close to a fail. This survey shows how vital it generic prednisone identification is for contact centers to have a pool of highly-trained agents who generic prednisone identification are capable of solving complex issues."
Gary Bennett, Avaya, added: "Consumers expect resolution to generic prednisone identification simple tasks often without the need for two-way communication – a self-service approach," he said. "But when there is a critical element to the contact – the ’sale or fail’ scenarios – the customer’s choice of communications channel is generic prednisone identification critical, and companies have to be ready to communicate with their customers via any channel they choose. This requires more complex communications systems."
The survey also showed that generic prednisone identification 83 per cent of people tend to buy more from companies that generic prednisone identification make things easier; 44 per cent said convenience was more important than generic prednisone identification price.
Unified communications (UC) solutions enable companies of any size to generic prednisone identification seamlessly integrate all communications – voice, data, messaging – with their business processes, independent of device or location. Implemented as distributed software architecture, Unified Communications systems eliminate the generic prednisone identification traditional costs, complexity and reliability issues typically associated with other customer communications solutions.
Transcend United’s Unified Communications practice groups can generic prednisone identification help organizations replace aging telephony systems or upgrade existing architectures to generic prednisone identification deliver the highest levels of customer satisfaction, ease of use and generic prednisone identification manageability while driving down the overall total cost of ownership.
Transcend United is the #1 ShoreTel reseller in the generic prednisone identification United States. It is also one of the top North American service providers for generic prednisone identification Avaya’s Nortel-based telephony solutions and an Avaya Gold Business Partner. Transcend United Technologies is generic prednisone identification a member of the VAR 500 and has offices in Boston, Chicago, Philadelphia, Minneapolis, Minnesota and generic prednisone identification Omaha.
Transcend United is an Avaya Gold Level Business Partner, a member of the generic prednisone identification CRN Health Care 100, the VAR 500 and has offices or generic prednisone identification a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic prednisone identification Philadelphia.
Transcend United ShoreTel VoIP telephony and generic prednisone identification Unified Communications customers often ask our technical experts for advice on managing every aspect of an generic prednisone identification efficient, cost-effective, IT and communications infrastructure.
Now, for generic prednisone identification those customers who have a Transcend Support Agreement, we will be generic prednisone identification offering a new service that "shares the wealth" of our staff’s knowledge.
Transcend United’s technical staff will now offer ongoing, Web-based programs designed to generic prednisone identification train new employees, provide refresher courses for experienced staff, introduce new technologies and generic prednisone identification answer questions on using VoIP and managing an effective data center.
Two programs are available: End User Training and Administrator Training.
What You will Learn in End User Training
Basic Overview of ShoreTel phone models
Basic voicemail functions
Basic ShoreTel Communicator functions
Tips and Tricks to make end users more efficient
Open Q&A for the last 15 minutes of each session
What You Will Learn in Administrative Training
Basic Troubleshooting of your ShoreTel system
Configuring a new user
Creating/changing a hunt group
Creating/changing a work group
Creating/changing Auto Attendants
Creating global toolbars
Creating and running reports within ShoreTel
Basic overview of reports available
Tips and Tricks
Open Q&A for the last 15 minutes of each session
Check the Transcend United Web site for the upcoming class schedule. Or talk to your sales representative.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic prednisone identification Philadelphia.
The Transcend United ShoreTel implementation team has generic prednisone identification upgraded the Transcend United ShoreTel internal VoIP Unified Communications system to generic prednisone identification version ShoreTel 11.1. The Transcend United team iPhone users, in particular, are generic prednisone identification excited about this upgrade, as it extends Unified Communications services to generic prednisone identification the iPhone.
The implementation team has generic prednisone identification learned a few lessons on the best way to proceed with the generic prednisone identification upgrade. They have some hints for other ShoreTel administrators, below.
New Features in ShoreTel 11.1
Simultaneous Ringing and Call Move: ‘corridor warriors’ who generic prednisone identification are up and about all day can set both their mobile and generic prednisone identification desk phones to ring simultaneously, and can easily transfer calls between phones. The user or generic prednisone identification the administrator can set up this function for up to two phones, and generic prednisone identification can offer the option of simultaneous ring or ring delay on one device.
Additional Mobile Device Support: new devices have been added to the list of supported mobile phones, including the iPhone
Voicemail Deletion Enhancement: previously, if a generic prednisone identification user had more than 200 deleted voicemails in a mailbox, the generic prednisone identification mailbox could not accept any additional messages. In this version, deleted voicemails are generic prednisone identification no long included in the message count.
Communicator Availability of Workgroup Controls to ECC Agents for Failover: Enterprise Contact Center (ECC) agents using ShoreTel Communicator automatically get workgroup controls that generic prednisone identification can be used during failover to workgroups. Uses can be logged into ECC and generic prednisone identification also into workgroups as a fallback option in case ECC in unavailable.
Redirecting Number Information Element – RNIE: now, when generic prednisone identification a call is forwarded through the system, the original (external caller’s) Caller ID is generic prednisone identification forwarded with the call to the destination number. in earlier versions, that generic prednisone identification information might have been stripped to accommodate trunk line requirements.
Upgrade Tips:
Make sure you have Microsoft .NET Framework 3.5 Service Pack 1 installed on any PC that is running ShoreTel Communicator. Otherwise, the generic prednisone identification upgrade will force a download for each and every client trying to generic prednisone identification upgrade to the latest release of Communicator!
ShoreTel 11.1 officially supports Windows 7
ShoreTel 11.1 does not support Outlook 2010. However, our tests have generic prednisone identification shown that Communicator will still work properly. Contact importing also works. Unsupported features in our tests are generic prednisone identification Voicemail integration with Outlook, and Calendar integration.
Transcend United is generic prednisone identification the place to turn to implement a unified communications and VoIP strategy, asset tracking and generic prednisone identification management, Wireless LAN networking, disaster recovery, database backup and network security systems in your generic prednisone identification data center.
Transcend United is generic prednisone identification a member of the CRN Health Care 100, the VAR 500 and generic prednisone identification has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic prednisone identification Philadelphia.
Mobility, Mobility, Mobility
According to the Gazette:”the acquisition has generic prednisone identification turbocharged research and development, leading to a torrent of new products, many aimed at the generic prednisone identification small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
Up To Three Communicator Toolbars – Three Times as Many Shortcuts
With the newly-released “Additional Phones” feature, you generic prednisone identification can have your mobile phone ring simultaneously with your VoIP business phone. If you generic prednisone identification are away from your desk, your cell phone automatically rings, so you generic prednisone identification don’t miss any calls. 
Based on their announced road map, ShoreTel recommends that generic prednisone identification customers replace these two business IP phone models with the ShoreTel IP Phone 230. 
“The companies listed on the generic prednisone identification 2011 Partner Programs Guide represent the best channel programs in the generic prednisone identification market today. Of those, only a few get our five-star award, based on their commitment to generic prednisone identification the channel, breadth of program offerings and services offered to their partners,” said Kelley Damore, VP and Editorial Director, for Everything Channel’s CRN.
Embedded in the generic prednisone identification presentation was a demonstration of the Cisco Social Miner. In fact, social media was a generic prednisone identification hot topic this year. So hot, that the next day, the 
What You will Learn in End User Training 
