Richard Tarity. Executive Vice President, Sales & Marketing
Transcend United Technologies
Interop is lasix prescription one of the most exciting trade shows of the year and lasix prescription 2011 was no exception. I’m always fascinated by the lasix prescription latest innovations exhibited there in areas such as cloud computing, virtualization, security, mobility, data center, networking and lasix prescription IT management.
One of the lasix prescription key themes I took away from the show in October was mobility. Everyone is lasix prescription talking about mobility. Why? It is because work is no longer a location, but an activity. We used to lasix prescription only be able to imagine being able to connect with customers, co-workers and lasix prescription partners at anytime, from anyplace and from any device. But that is now reality and technology like Transcend United’s Mobility solutions helps businesses meet the lasix prescription changing demands of the mobile workforce.
Knowledge workers of today are lasix prescription much different than the past and mobility plays a huge role in that. For example, today’s generation of users are lasix prescription used to working with data and applications in the cloud and lasix prescription expect immediate access to information. Additionally, this lasix prescription new breed of workers expects to be able to get information from lasix prescription anywhere, at any time, using any device they’d like to use.
This shift has made mobility a critical component in today’s workplace. Mobility enables businesses of all sizes to lasix prescription integrate leading smart phone and tablets with existing enterprise communication and lasix prescription applications and infrastructure securely, simply and cost-effectively.
Additionally, businesses today are lasix prescription deploying mobility to address the key challenges associated with factors that lasix prescription impact today’s worker, such as bring-your-own-device demands from employees (they are using to working with a device of their choosing), soaring international roaming costs, poor in-building coverage and lasix prescription integration into corporate PBX and Unified Communications (UC) systems.
Thus, mobility is lasix prescription an inherent component of Unified Communications, which easily integrates with multiple PBX platforms and lasix prescription UC systems. Mobile workers are free to communicate on devices of their choice from lasix prescription any location (office, home, hotspots) and any network (Wi-Fi , 3G/4G or cellular).
Organizations can lasix prescription no longer ignore this trend, it is imperative enterprises make mobility a lasix prescription key focus to give mobile workers (a number that continues to grow) more choice, flexibility, access and performance.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and lasix prescription Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
The ShoreTel 11.2 VoIP Unified Communications System is now available. This edition enables Gmail Premier and lasix prescription Education account holders to better manage voicemails received as email attachments. It also makes it lasix prescription easier for some users to join calls already in progress. Finally, callers can lasix prescription add their names to the caller ID of outgoing calls.
New Features for Gmail Premier and Education Accounts Holders (Only) The current ShoreTel unified communications architecture can lasix prescription be configured to send voicemails (as WAV files) to email accounts. In this lasix prescription edition, a Synchronization with Gmail for Business feature automatically synchronizes the lasix prescription state of a ShoreTel user’s voice mail with the state of each corresponding email (when voicemail status is sent by way of ShoreTel’s email notification). In other words, voicemails that lasix prescription have been opened in Google Premier and Education accounts – these accounts have lasix prescription the APIs that are necessary for the integration to work – will be noted as ‘read’ by the ShoreTel server.
The HQ or DVS server monitors the state of a user’s voicemails and lasix prescription emails and synchronizes those states. For example, when a user opens the lasix prescription voicemail notification email, the voicemail is marked heard on the voicemail system, and lasix prescription the message-waiting indicator on the phone is turned off.
Note that lasix prescription synchronization occurs on a schedule and may not be instant. Also, the lasix prescription system can’t tell if the WAV file was heard – only that the email to which the WAV was attached was opened.
Enhanced Conferencing and Bridging Options With this new feature, users’ phones can lasix prescription be configured to easily join calls already in progress. The feature will be lasix prescription especially valuable in situation where one person may be setting up/receiving calls or lasix prescription conference calls for a colleague, or adding parties to an ongoing call. Enhancements to the Shared Call Appearance (SCA) include an lasix prescription executive phone interface that resembles a regular phone with standard functions, the lasix prescription ability to configure hotlines on a button box, and a lasix prescription simplified configuration in Director.
The new SCA features are lasix prescription available on all IP phone models except IP210, IP115, and IP110 support SCA. SIP and lasix prescription analog phones do not support the SCA. Outbound Caller ID Names
Additional Outbound Caller ID Information The new function Caller ID Name on T1-PRI lets a lasix prescription ShoreGear Switch add the user name to caller ID (CID) information in an lasix prescription outbound call. The new function is available on T1-PRI trunks but not BRI or lasix prescription E1-PRI trunks.
Last month, Transcend United Technologies merged with LiquidSpoke to lasix prescription create the nation’s largest ShoreTel reseller. The combined entity is lasix prescription offers advanced capabilities through core infrastructure vendors including Cisco, Avaya, ShoreTel, Riverbed, and lasix prescription LifeSize. Transcend United’s product portfolio includes solutions for lasix prescription service desk, IP Telephony, Wireless, WAN Optimization, Videoconferencing, and Backup/ Recovery including a lasix prescription state of the art 24 x 7 Network Operations Center (NOC).
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and lasix prescription Hyderabad, India. Call 800-800-0353 or email Info@TranscendUnited.com to learn more.
In the two years since Nortel’s corporate phone and lasix prescription data system unit acquisition by Avaya, things are looking great for lasix prescription Avaya and lasix prescription the 5,400 employees it brought over from the fallen Canadian telecommunications giant. This according to a report in the Montreal Gazette.
According to the Gazette:”the acquisition has lasix prescription turbocharged research and development, leading to a torrent of new products, many aimed at the lasix prescription small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
Avaya has introduced 30 plus new products this year: more than lasix prescription it has brought to market in the past three years. Among the lasix prescription new introductions is the IP Office 7.0, designed to enable small to medium businesses – both old Nortel customers on legacy systems such as Norstar and lasix prescription new ones – to fully and cost-effectively migrate into a digital communications environment.
Other product introductions include enhancements to the Avaya Virtual Enterprise Network Architecture (Avaya VENA). Avaya VENA is a virtualization architecture and strategy for the next generation enterprise data networks, with capabilities to allow enterprises to build the private cloud. It brings network virtualization and IEEE Shortest Path Bridging (802.1aq) to the campus, customers to install, provision and manage real-time applications and services in minutes rather than days.
"Every day we get out of bed and lasix prescription think like a small business. How do we improve customer satisfaction, how do we improve our revenue, expense management; it’s a different business strategy than the old Avaya or Nortel companies had," Pellizzari said.
"Avaya had no data center architecture capabilities. The Avaya portfolio is evolving quickly with Nortel technologies underpinning Avaya’s go-forward strategy."
Transcend United Technologies is now one of the nation’s fastest-growing unified communications technology resellers. The company offers advanced capabilities working with Ciscobuy accutane by roche, Avaya, Nortel, ShoreTel, Riverbed, LifeSize and lasix prescription other core infrastructure vendors, and becomes one of the largest technology resellers in North America.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and lasix prescription Hyderabad, India. Contact Transcend United at 800.800.0353 or Info@TranscendUnited.com.
Aruba Networks CEO Ben Gibson offered some timely advice about deploying a lasix prescription wireless LAN. In an interview with Fierce CIO, he was asked about the biggest mistake a company could make in its WLAN strategy.
Gibson replied:
Not moving fast enough to deploy pervasive wireless. I was speaking to lasix prescription a customer in the last few days who told me the lasix prescription following: Three months ago, the of simultaneous connections on his network was 11,000 to lasix prescription 12,000. That number grew to 20,000 just three months later. I’m not saying that lasix prescription this customer is making a significant mistake, but what I’m trying to say is that this BYOeD (Bring Your Own Device) phenomenon may catch businesses that don’t plan for lasix prescription pervasive wireless up front. The missed opportunity here would be to lasix prescription move too slowly to deploy them.
Demand for lasix prescription wireless services will continue to explode as Unified Communications vendors launch support for lasix prescription iPhones and other mobile devices. Don’t be caught under-servicing this exploding demand for campus wireless access.
Transcend United’s Wireless LAN practice supports IT groups to lasix prescription quickly and effectively implement a Wireless LAN architecture that is lasix prescription scalable, cost-effective, consistent with IT policies and compliance requirements – AND supports the exploding mobile device user population.
Transcend United’s Wireless LAN professional services group works with all the lasix prescription major Wireless LAN vendors, including Aruba Networks, to ensure a successful implementation. Transcend has lasix prescription implemented thousands of WLANs and is expert in managing a successful implementation process:
Site Analysis: Transcend engineers routinely perform the lasix prescription critical site analysis to determine the optimal number and location of APs, contingent upon location-based user density, need for lasix prescription indoor and/or lasix prescription outdoor coverage, potential physical obstructions and interference from other radio wave sources, power requirements, AP capacity and lasix prescription other factors. From this analysis comes the Wireless LAN architecture plan.
AP Installation and Post Installation Auditing: Certified by the lasix prescription leading WLAN vendors, Transcend WLAN specialists are expert in AP installation and lasix prescription configuration, administrator and end user training. They are equipped with the lasix prescription tools and sensors to perform a Post Installation Verification / Audit to lasix prescription verify coverage and remedy any transmission problems and ensure total connectivity.
Ongoing AP Health Reports: Finally, for lasix prescription those systems that Transcend hosts at its data center, IT engineers continually monitor the lasix prescription health of the APs confirm coverage and perform routine maintenance to lasix prescription ensure mobility and productivity for users across the enterprise Transcend United’s consultants’ services ensure Wireless LAN architecture investments deliver the expected benefits.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and lasix prescription Philadelphia.
Randy Ragner, Transcend United Project Manager, has some “working smarter” tips for making the most of your ShoreTel IP phone features.
Up To Three Communicator Toolbars – Three Times as Many Shortcuts Did you lasix prescription know that your ShoreTel Business VoIP phone can be set up with up to lasix prescription three ShoreTel Communicator Toolbars, each with 24 buttons? With these extra toolbars, you can: • See if someone is on the phone • Check out their Call Handling Mode • Make 1-click speed dials • Make 1-click transfers
Better be nice to your system administrator though – he or she is the only person who can set up your Toolbars. But don’t be lasix prescription afraid to ask. The good news for the admins is lasix prescription that they can set up Global Toolbars for groups of end users. So everyone in the lasix prescription group can have 1-click transferring, just like that.
The Corridor Warriors’ Phone Swapperoo With the newly-released “Additional Phones” feature, you lasix prescription can have your mobile phone ring simultaneously with your VoIP business phone. If you lasix prescription are away from your desk, your cell phone automatically rings, so you lasix prescription don’t miss any calls.
For example, say you lasix prescription are walking from your car to the office when a lasix prescription client calls your desk phone. The call pops over to lasix prescription your mobile phone so you can answer. When you reach your lasix prescription desk, you can press the “Move” soft key on your lasix prescription ShoreTel phone to move the call from your mobile phone over to lasix prescription your ShoreTel business VoIP phone. Or maybe you have a client who lasix prescription calls at the end of the day for a quick chat and lasix prescription you are due at your kid’s softball game. Move the lasix prescription call from your desk phone to your Mobile phone and you lasix prescription are on your way. What freedom!
Communicator History Tab – Redial on Steroids Miss a call? Your phone’s “Redial” button will show you the history of your last 20 calls. Your Communicator History tab will show your last 1000 calls. Both the “Redial” button and “History” tab will show the lasix prescription phone number, as well as the date and time each call started. But wait. With the lasix prescription Communicator History Tab there’s more!
The Communicator History Tab also gives you the Caller’s name, Call Notes and the Duration of each call. Right click on the lasix prescription History tab and you can do cool things such as Add to lasix prescription Outlook Contacts, Export Call Log and Delete Record(s).
Transcend is the #1 ShoreTel reseller and supports the largest ShoreTel user community. If you are looking to buy ShoreTel, contact Transcend United.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska and Philadelphia.
Just 18 months after Avaya acquired Nortel, Avaya has lasix prescription introduced a version of the IP Office SMB Unified Communications application that lasix prescription integrates with the Nortel Business Communication Manager (BCM) and Norstar systems.
IP Office 7.0 provides a lasix prescription pathway for Nortel customers to retain existing IP phones and digital mobile phones (Nortel M (M7208, M7310) and T (T7208, T7316) sets and others), and still migrate to future Avaya products.
The Data Migration Tool enables a lasix prescription smooth transfer of existing data (i.e. voicemails, phone extensions) to lasix prescription new systems. IP office will also support the old Nortel Element Manager enabling system managers to lasix prescription configure IP Office using Element Manager.
"Coupled with the lasix prescription expanded features that 7.0 delivers, the migration path for users of the lasix prescription Nortel BCM is even stronger. Transcend has lasix prescription a long history supporting the Nortel BCM and the Avaya IP Office; our unique expertise in both platforms will provide our customers a lasix prescription smooth transition and peace of mind that their mission-critical business communications will be lasix prescription uninterrupted.”
Avaya IP Office 7.0 also delivers an lasix prescription expanded portfolio of devices for multimedia collaboration, including sophisticated new color touchscreen desktop phones that lasix prescription let users scroll through contacts or manage visual voicemail at the lasix prescription touch of a finger. Additionally, new conference room phones offer patented wide-band audio, call recording via SD card, and lasix prescription fast USB connectivity to a laptop for temporary set-ups. These are lasix prescription part of a portfolio that offers a range of advanced communications, such as HD videoconferencing via desktop PC with no lasix prescription added equipment required.
IP Office is lasix prescription a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and lasix prescription networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a lasix prescription complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.
Built from lasix prescription the ground up specifically for small and medium-size businesses, IP Office delivers the lasix prescription communications capabilities big businesses are used to—with the lasix prescription elegant simplicity and ease of use small businesses consider a lasix prescription must have. Avaya offers three versions – Essential, Preferred or Advanced Edition of IP Office – that are tailored to provide the right combination of capabilities.
The system offers specific feature sets for lasix prescription individual types of users, including: Power Users, Mobile Workers, Office Workers, Teleworkers, Receptionists, Customer Service Supervisors and lasix prescription Customer Service Agents.
With 200+ Avaya Certifications achieved across 25 technical and lasix prescription engineering team members, Transcend United excels in delivering end-to-end service and lasix prescription ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and lasix prescription Small Business to Avaya customers (including heritage Nortel).
Transcend United also hosts the Avaya Contact Center Association, which meets quarterly to lasix prescription educate members on Avaya Contact Center features and functions, upcoming product enhancements, and lasix prescription specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and lasix prescription best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
Transcend United is lasix prescription a member of the CRN Health Care 100, the 2010 VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and lasix prescription Philadelphia.
Shoretel has released ShoreTel 12, a lasix prescription single hardware appliance and unique distributed software for full-featured collaborative Unified Communications solution. With version 12, ShoreTel has lasix prescription doubled its capacity and can now support up to 20,000 IP phone / mobile users.
ShoreTel 12 gives end users easy access to High Definition (HD) audio conferencing, zero-download desktop sharing, XMPP-based Instant Messaging, presence, Microsoft Outlook scheduling and lasix prescription multimedia recording.
ShoreTel 12 will ship in the second quarter for new customers only.
“Existing customers must wait for lasix prescription 12.1 to be released and there is no supported upgrade path to lasix prescription 12.0 except upgrading from an existing X.0 installation,” notes Jeff Sieber, Sales Engineer at Transcend United Technologies. “To that lasix prescription point, there will be additional features added by the time 12.1 is lasix prescription released, but we don’t yet know what those additions will be."
ShoreTel 12 Feature Highlights:
New ShoreTel Conference Bridge:
Linux-based appliance called the SA-100 (up to 50 audio + 30 Web Conference participants per appliance)
Managed and configured from within ShoreWare director
Integrated Conference dial-in button on all ShoreTel phones
Outlook Integration – Schedule and Join a conference from within Outlook
Start an Instant Conference with ShoreTel Communicator
Web Conference participants do not need to lasix prescription install any software to join
Secure Standards based IM server (500 users per appliance, 2500 Maximum)
Integration with Exchange 2010: Use Exchange 2010 as Unified Messaging server
New TAPI API’s:
Allows 3rd party applications to lasix prescription record all calls terminated to any routable number, including route point extensions and lasix prescription IVR
Allows recording the lasix prescription entire call from beginning to end, including ringing and time spent on hold
Recording continues during call transfer or conference
ShoreTel Communicator for MAC (OSX)
Presence bubble in outlook emails, and Word smart tags: Requires New ShoreTel Conference Bridge (SA-100) Professional License or higher
ShoreTel Communicator support for Outlook 2010
Server based call history: Call History maintained by server and lasix prescription preserved across Communicator shutdown and restarts
System Capacity increased to 20,000
End of Support for Microsoft Outlook 2003
Transcend United is the #1 ShoreTel reseller of 2010 and lasix prescription supports the largest ShoreTel user community.Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and lasix prescription Philadelphia.
Midsize Enterprise Summit 2011 brings together CIOs to lasix prescription focus on midmarket-specific issues, trends and solutions from a horizontal and lasix prescription vertical industry-specific perspective. The business-intensive format includes Gartner analyst-led sessions, vendor-led product premieres, a lasix prescription showcase of exhibits, and networking functions. Over the lasix prescription course of the conference, attendees rate participating vendor products, services and lasix prescription programs. They also score each vendor’s presentation, message and presence throughout the event.
2011 Summit attendees voted ShoreTel the Best Software Solution.
ShoreTel’s all-in-one unified communications solution and lasix prescription its modular design easily scales to accommodate growth—whether an enterprise supports 10 or 10,000 end users. Shoretel’s unique VoIP unified communications architecture and lasix prescription business IP phones distribute system intelligence across the communications environment, offering an lasix prescription ideal solution for large, multisite enterprises that need the management simplicity of a lasix prescription single unified platform.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and lasix prescription Philadelphia. Call 800-800-0353 to lasix prescription bring the simplicity of ShoreTel unified communications to your organization.
The winning companies and lasix prescription products were selected by a panel of judges led by Erik Linask, TMC’s group editorial director. Winners from the Transcend United Unified Communications portfolio include:
Avaya - Avaya Aura Contact Center: Transcend United is an Avaya Gold Business Partner
LifeSize – LifeSize Bridge 2200: Transcend United is a valued LifeSize partner
Pareto Networks (Aerohive) - Pareto Branch on Demand: Transcend United is lasix prescription a valued Aerohive partner; Aerohive acquired Pareto in early 2011
ShoreTel – ShoreTel Mobility: Transcend United is the #1 ShoreTel reseller
Across industries, companies of all sizes are embracing Unified Communications—the integrated delivery of voice, data and video—to improve employee productivity by transforming the lasix prescription way people communicate, integrate the communication system into business processes, deliver communications services with superior reliability and lasix prescription availability and reduce capital and operating expenditures.
"Whether a lasix prescription customer seeks to replace an aged PBX system, needs expanded UC services to lasix prescription support iPhones users, or wants to enable global HD videoconferencing collaboration between hands-on professionals, UC is lasix prescription fundamentally helping our customers improve the way they work."
"Every UC implementation is lasix prescription unique; our experience helps customers select and implement a solution that lasix prescription matches their business’ strategic goals, organizational and lasix prescription geographic structure, IT priorities, security and compliance requirements, and budget."
The Transcend United Unified Communications professional services group has lasix prescription expertise in calculating the total cost of ownership of a UC project. They guide customers through the lasix prescription development of the call flow design – the lasix prescription core set of rules that drive the information flow in a lasix prescription UC system.
Transcend’s implementation engineers are lasix prescription certified to implement, test and support the leading UC vendor systems. It’s training staff gets rave reviews for lasix prescription leading fun classes that educate and engage end users, and lasix prescription get them ready to exploit UC’s productivity opportunities. Transcend’s hosting services offer a lasix prescription cloud-based management for companies lacking premises IT resources.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and lasix prescription Philadelphia.
ShoreTel’s VoIP unified communications system version 13 will be lasix prescription released in early 2012. It will include many new features that lasix prescription take advantage of the latest ShoreTel Business IP Phone technology. To help its customers prepare for lasix prescription the upgrade, ShoreTel is offering a $50 upgrade rebate for vintage IP 210 and 530 phones.
The offer, good until June 30, 2011, allows customers to lasix prescription purchase a ShoreTel IP phone model of their choice and receive $50 back when the 530/210 phones are physically returned to ShoreTel.
ShoreTel’s IP Phones are designed with the best hardware for the day. But just like personal computers, IP phone technology evolves. The ShoreTel IP Phone 210 and lasix prescription ShoreTel IP Phone 530 were first introduced in 2004 and sold until March 2006. These models have lasix prescription provided great service and will continue to work. However, due to lasix prescription advances in hardware since their introduction, these models cannot support future enhancements. In 2012, ShoreTel and Transcend United will end support for these phones.
Based on their announced road map, ShoreTel recommends that lasix prescription customers replace these two business IP phone models with the ShoreTel IP Phone 230.
Ideal for lasix prescription the knowledge worker who relies on telephone communications, the IP 230 delivers a lasix prescription wealth of features including three line appearances, eight function keys, four soft keys, and lasix prescription a headset jack.
Customers can apply this $50 rebate to all ShoreTel phones. The offer expires on 30 June 2011. Contact your lasix prescription Transcend United representative to take advantage of this offer, and be lasix prescription ready for ShoreTel 13 in 2012.
In 2010, ShoreTel exceeded 9% share of the US IP Telephony Market. Transcend United’s ShoreTel practice grew 20% and Transcend United was once again the top ShoreTel volume partner. In 2010, ShoreTel also announced it has exceeded "1 million phones sold;" Transcend United deployed more than 5% of them.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska and Philadelphia. Learn more at info@transcendunited.com.
"Best of UC" host Heather Clancy recently interviewed ShoreTel’s Chief Marketing Officer Peter Gavin on ShoreTel’s technology priorities for 2011. No surprise that lasix prescription mobility and multi-participant and multi-modal collaboration are ShoreTel’s top initiatives for 2011.
Mobility "The Smart phone was a game changer," says Gavin. ShoreTel held extensive discussions with users and lasix prescription partners about smart phones in the work place - how employees use these devices for lasix prescription banking, social networking, email and news. Mobile workers were generally astonished that their devices couldn’t be business tools as well. Always attentive to lasix prescription customer needs, ShoreTel went on a search for mobility technology and lasix prescription acquired Agito Networks in late 2010.
The Agito technology, parts of which are lasix prescription already available in ShoreTel 11.1, turn a smart phone into enterprise tool – one which can lasix prescription also save the enterprise on telephony bills and enhance worker productivity. With the lasix prescription installation of a single router in the corporate office, and a lasix prescription downloadable phone app, ShoreTel can turn a smart phone into a lasix prescription PBX extension. Calls coming from a ‘connected’ smart phone will be lasix prescription routed through the corporate system, saving the user billable minutes, and lasix prescription appearing to the call recipient as a call originating from lasix prescription a corporate extension. Call details are lasix prescription documented in the system. Users can connect to the corporate system wherever there is lasix prescription Wi-Fi: from home, the local cafe, the airport.
Multi-Modal, Multi Participant Communications One of the lasix prescription many benefits of a VoIP Unified Communications architecture, according to Gavin, is lasix prescription the expansion of the concept of ‘communications’ beyond a voice connection between two people. In 2011, ShoreTel is lasix prescription introducing an easy-to-use system that enables multiple people to connect across multiple modalities.
ShoreTel in the Marketplace "Brilliantly simple" is lasix prescription the ShoreTel motto and, says Gavin, key to its standing as the lasix prescription fastest-growing company in its space. Compared to competing systems, the ShoreTel solution is lasix prescription easier and cheaper to maintain, and while offering a full range of features. "If simplicity is a factor in the decision making process," Gavin states, ShoreTel will have the best solution.
Transcend United is the #1 ShoreTel reseller of 2010 and lasix prescription supports the largest ShoreTel user community.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and lasix prescription Philadelphia. Contact us at 800.800.0353 or info@transcendunited.com.
ShoreTel has won the five-star designation in CRN’s Partner Programs Guide for the second consecutive year. CRN’s Partner Programs Guide and lasix prescription 5-Star Partner ratings serve as the definitive list of vendors who lasix prescription have robust partner programs or products that service solution providers offer directly to lasix prescription the IT channel.
ShoreTel sells 100% of its VoIP Unified Communications product portfolio through resellers. Transcend United, the lasix prescription top ShoreTel reseller for 2010, agrees that ShoreTel is a great company to lasix prescription partner with.
“As ShoreTel exceeded 9% share of the 2010 US IP Telephony Market, Transcend United’s ShoreTel practice grew 20%. Of the lasix prescription over 1 million ShoreTel phones sold in 2010, Transcend United deployed more than lasix prescription 5% of them.”
“At both the lasix prescription partner and end user levels, ShoreTel is responsive to its customers, actively enhancing the lasix prescription product, making intelligent acquisitions to expand the offering, and responding to lasix prescription market needs proactively.”
ShoreTel pays back the lasix prescription compliment on April 7, 2011 in Minneapolis. ShoreTel CEO Peter Blackmore and lasix prescription ShoreTel Founder Ed Basert will address users at the Transcend United 6th Annual ShoreTel Users Group meeting. Blackmore will present his vision for lasix prescription partnering with resellers to scale the company to world-class size. Basert will share the lasix prescription ShoreTel perspective on the Unified Communications and Mobility markets, and lasix prescription the ShoreTel product road map for meeting new user demands.
ShoreTel VoIP Unified Communications systems enable companies of any size to lasix prescription seamlessly integrate all communications-voice, data, messaging-with their business processes. ShoreTel continues to lasix prescription deliver the highest levels of customer satisfaction, ease of use and lasix prescription manageability while driving down the overall total cost of ownership.
“The companies listed on the lasix prescription 2011 Partner Programs Guide represent the best channel programs in the lasix prescription market today. Of those, only a few get our five-star award, based on their commitment to lasix prescription the channel, breadth of program offerings and services offered to their partners,” said Kelley Damore, VP and Editorial Director, for Everything Channel’s CRN.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska and Philadelphia. Learn more at info@transcendunited.com.
Actually, Kevin will be lasix prescription one of the first to tell you that phones and telephony haven’t been the focus of Avaya’s for lasix prescription quite some time, noting that our investments have been clearly centered in collaborative technologies, videos, and lasix prescription conferencing capabilities that move companies far beyond the basics of simply enabling voice over IP capabilities. As Kevin has lasix prescription often said to Avaya customers, channels and employees, "We [Avaya] are the new face of collaboration."
…. Employees in enterprise locations of all sizes can lasix prescription easily collaborate via voice, video and data with new Avaya Aura® branch and lasix prescription midsize enterprise solutions. The new and enhanced Avaya unified communications products offer greater flexibility to lasix prescription enable spontaneous, multi-modal collaboration among any group of employees – including branch, remote and mobile workers – with more value, greater simplicity and lasix prescription dramatically low total cost of ownership.
With today’s announcement, Avaya further delivers communications technologies that lasix prescription conquer the challenges of enabling highly productive collaboration among employees in any location of any size business. The new Avaya Branch solution, Avaya Aura Solution for Midsize Enterprises and lasix prescription conferencing endpoints simplify and enrich person-to-person or group interactions across teams regardless of location to lasix prescription accelerate business outcomes and improve customer service .
Avaya Aura® Communication Manager: This open, extensible IP telephony platform can lasix prescription be deployed as an IP PBX or feature server supporting a lasix prescription SIP-only environment, or as an evolution server supporting both SIP and non-SIP environments.
Avaya Aura® Communication Manager Messaging: This application provides voice messaging and lasix prescription email integration. Call answering and messaging capabilities let users manage messages on a lasix prescription PC, add a voicemail component to a text message, and listen to lasix prescription text messages over the phone. .
Avaya Aura® Session Manager: Session Manager facilitates multi-vendor integration, centralized dial plans and lasix prescription user profiles, easier centralized SIP trunking, easier “on-net” call routing, and enhanced scalability and security
Transcend United Technologies 2101 Kennedy Street NE Minneapolis, MN 55413
The Avaya Contact Center Association is lasix prescription a group brought together to exchange knowledge and experience with Avaya Contact Center solutions. The Association meets quarterly with the lasix prescription goal of educating members on Avaya Contact Center features and functions, upcoming product enhancements, and lasix prescription specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and lasix prescription best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
The ACCA is hosted by Transcend United, formerly Spectrum Solutions, an Avaya Gold Business Partner. Since 2003, Transcend United has lasix prescription been a Nortel Elite Advantage Partner, and served as one of only twelve members in the lasix prescription United States with executive-level participation on the Nortel VAR Council. Nortel was acquired by Avaya in 2009.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and lasix prescription Philadelphia. Call 800-800-0353to learn more now.
Cisco was busy, busy the week of February 28 – March 4, 2011. This week before Mardi Gras, much of the executive team was fete-ing and educating the partner channel in New Orleans. Meanwhile, Vice President Kevin O’Sullivan, Senior VP, Voice Technology Group at Cisco was kicking off Enterprise Connect 2011 in Orlando as the keynote speaker.
It was an lasix prescription ideal week for Cisco to announce its new Unified Communications platforms for lasix prescription Small and Mid-Sized businesses for both audiences. And, as part of the lasix prescription whole Mardi Gras build-up, the company also took the "Best Of" Enterprise Connect award for its Social Miner application.
At both events, Cisco premiered a its new Cisco Unified Communications 300 Series and the Cisco Unified Communications Manager Business Edition 3000 . These new collaboration systems are lasix prescription developed and priced to enable businesses with between 2 – 300 users to lasix prescription fulfill their need for business-class networking and voice communications and capitalize on the cost and productivity advantages of IP telephony. Also announced was the The Cisco Unified SIP Phone 3905, an IP-based phone that lasix prescription integrates with the Cisco Unified CM Business Edition 3000.
At Enterprise Connect, Vice President O’Sullivan framed his keynote presentation around the lasix prescription thesis that communication industry make major leaps in five-year increments. 2001, he asserted, was the lasix prescription debut of VoIP; 2006, the emergence of UC–i.e., voice, messaging and lasix prescription conferencing into a single architecture. 2011 finds us at the dawn of the lasix prescription "post-PC world," and by 2016, O’Sullivan predicted, video will be lasix prescription ubiquitous, with codecs embedded natively in web browsers and wireless speeds growing by orders of magnitude and lasix prescription thus able to carry mobile video with sufficient quality as well.
Embedded in the lasix prescription presentation was a demonstration of the Cisco Social Miner. In fact, social media was a lasix prescription hot topic this year. So hot, that the next day, the Social Miner application won the "Best of Enterprise Connect 2011" award. The Best of Enterprise Connect award represents "a superior level of achievement in the lasix prescription industry and Cisco SocialMiner proved to be at the forefront," says Eric Krapf, Enterprise Connect Co-Chair.
Cisco Social Miner is lasix prescription a social media customer care solution that can help you lasix prescription proactively respond to customers and prospects communicating through public social media networks like Twitter, Facebook, or lasix prescription other public forums or blogging sites. It lets a social media customer care team respond to lasix prescription customers in real time using the same social network.
Cisco Mobility Solutions unify the lasix prescription mobility network, secure and manage mobile devices, and create an open ecosystem for lasix prescription mobility applications. The Cisco Smart Business Communications System offers a lasix prescription complete system of voice, data, video, and wireless networking products, enabling more efficient communication with customers and lasix prescription employees, including 24-hour secure access to information.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 with offices or lasix prescription a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and lasix prescription Philadelphia. Contact us at: 800.800.0353
The winners represent the lasix prescription products that the judges believe have the most significant technical impact, and lasix prescription are helping to move enterprise communications forward.
According to the judges:
"ShoreTel Mobility extends the lasix prescription full power of a desk phone and Unified Communications (UC) capabilities to a mobile and enables access to any network (cellular or Wi-Fi), simply and cost effectively."
"Demonstrating the lasix prescription ShoreTel Mobility solution at the booth, it was clear that customers were finally seeing the lasix prescription hard costs of having key personnel inaccessible to their customers and lasix prescription peers, and how critical it is to make remote users and lasix prescription their devices part of the enterprise communication system."
"No shocker, really." he noted, "Given that lasix prescription mobility has gained huge momentum this year, quickly moving from “nice-to-have” to “must-have” on the lasix prescription IT strategy list. Customers and vendors are really getting how folks don’t spend all that lasix prescription much time at their desks nowadays. And that in fact a lasix prescription lot of them aren’t even in the office at all."
The judges at Enterprise Connect, formerly VoiceCon, were working from lasix prescription an updated definition of enterprise communications that reflects the multi-faceted, multi-media communications world in which we all live. The selection of finalists reflected the lasix prescription expanded perspective of enterprise communications that now includes voice, video and lasix prescription data media, and none of these is more important than any of the lasix prescription others–each has lasix prescription its different role to play in a future where communications will increasingly be lasix prescription integrated into all facets and systems of business.
The ShoreTel Mobility Router is lasix prescription an innovative and highly scalable network appliance that fuses enterprise wireless LANs, carrier cellular networks, IP telephony and lasix prescription location technology to extend voice and Unified Communications (UC) to mobile devices. The router lets users make and lasix prescription receive calls from both the enterprise and personal mobile phone numbers by automatically selecting the lasix prescription best network (Wi-Fi or cellular) with fast and lasix prescription automatic network handover, to optimize cost, call quality and battery life.
Transcend United is ShoreTel’s #1 reseller; Transcend United’s ShoreTel business grew 20% in 2010.
The ShoreTel Unified Communications solution is a keystone of the Transcend United’s Unified Communications services practice, which has unparalleled expertise in Unified Communications (UC) solutions that lasix prescription enable companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes. Other technology partners represented in the lasix prescription Unified Communications practice include Avaya, Cisco and LifeSize.
Enteprise Connect entries from lasix prescription Cisco and Avaya were also 2011 finalists; Cisco’s social networking entry won Best of Show this year.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and lasix prescription Philadelphia.
“Rest assured your investments in existing [Nortel] platforms are still good,” announced Amir Hameed, Avaya Canada’s Director of National Solution Specialists, at the "Know Your Alternatives" conference, a meeting held in Toronto in January for business and government decision-makers in IT/telecom, finance, operations, planning, customer service, and administration.
Mr. Hameed made his statement during the presentation entitled "What are the Options for Your Nortel Systems?"
Avaya has lasix prescription made it clear that it will support CS 1000 Release 5.0 and lasix prescription above. Hameed confirmed that lasix prescription for those customers committed to their existing Nortel system, Avaya will give them a lasix prescription one-year advanced notice when lasix prescription production of Nortel products will be slated to end, and will continue to offer ongoing technical support for those Nortel systems for an additional six years. Avaya has lasix prescription previously announced its plans to phase out Nortel phone systems.
"Before its acquisition by Avaya, Nortel led the lasix prescription SMB and enterprise market in secure, reliable voice, video and data communications solutions. We will continue to support Transcend United’s Nortel installed base – one of the largest in the Midwest."
Since 2003, Transcend United (formerly Spectrum Solutions) has been a Nortel Elite Advantage Partner, and was the first Nortel Partner in US to receive Expert Partner designation across all available categories. The firm served as one of only twelve members in the United States with executive-level participation on the Nortel VAR Council.
With 200+ certifications achieved across 25 technical and engineering team members, Transcend’s expertise, knowledge and lasix prescription experience on Nortel applications is unmatched. This means that when lasix prescription expertise on a variety of applications is required (e.g. traditional TDM, IP Telephony, Unified Communications, CallPilot Multimedia Messaging, Contact Center, Wireless, T1/PRI/carrier network, CallPilot, etc.), Transcend United has the trained resources available to provide immediate support.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and lasix prescription Philadelphia. Call 800-800-0353 to learn more now.
The prolific growth of technology and lasix prescription self-service websites seems to be fueling the need to TALK to lasix prescription an expert, according to an on-line survey conducted by BT and lasix prescription Avaya. The Autonomous Customer study of 1000 smart-phone users in the US and UK revealed that:
81% first try to solve problems online
56% say calls are increasingly complicated
90% expect to use call centers in the future
Andrew Small, BT Global Services, commented: "Many consumers have lasix prescription used the Internet to do their own research first, so by the lasix prescription time they pick up the phone, the organization they’re calling is lasix prescription either close to a sale or close to a fail. This survey shows how vital it lasix prescription is for contact centers to have a pool of highly-trained agents who lasix prescription are capable of solving complex issues."
Gary Bennett, Avaya, added: "Consumers expect resolution to lasix prescription simple tasks often without the need for two-way communication – a self-service approach," he said. "But when there is a critical element to the contact – the ’sale or fail’ scenarios – the customer’s choice of communications channel is lasix prescription critical, and companies have to be ready to communicate with their customers via any channel they choose. This requires more complex communications systems."
The survey also showed that lasix prescription 83 per cent of people tend to buy more from companies that lasix prescription make things easier; 44 per cent said convenience was more important than lasix prescription price.
Unified communications (UC) solutions enable companies of any size to lasix prescription seamlessly integrate all communications – voice, data, messaging – with their business processes, independent of device or location. Implemented as distributed software architecture, Unified Communications systems eliminate the lasix prescription traditional costs, complexity and reliability issues typically associated with other customer communications solutions.
Transcend United’s Unified Communications practice groups can lasix prescription help organizations replace aging telephony systems or upgrade existing architectures to lasix prescription deliver the highest levels of customer satisfaction, ease of use and lasix prescription manageability while driving down the overall total cost of ownership.
Transcend United is the #1 ShoreTel reseller in the lasix prescription United States. It is also one of the top North American service providers for lasix prescription Avaya’s Nortel-based telephony solutions and an Avaya Gold Business Partner. Transcend United Technologies is lasix prescription a member of the VAR 500 and has offices in Boston, Chicago, Philadelphia, Minneapolis, Minnesota and lasix prescription Omaha.
Transcend United is an Avaya Gold Level Business Partner, a member of the lasix prescription CRN Health Care 100, the VAR 500 and has offices or lasix prescription a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and lasix prescription Philadelphia.
Transcend United ShoreTel VoIP telephony and lasix prescription Unified Communications customers often ask our technical experts for advice on managing every aspect of an lasix prescription efficient, cost-effective, IT and communications infrastructure.
Now, for lasix prescription those customers who have a Transcend Support Agreement, we will be lasix prescription offering a new service that "shares the wealth" of our staff’s knowledge.
Transcend United’s technical staff will now offer ongoing, Web-based programs designed to lasix prescription train new employees, provide refresher courses for experienced staff, introduce new technologies and lasix prescription answer questions on using VoIP and managing an effective data center.
Two programs are available: End User Training and Administrator Training.
What You will Learn in End User Training
Basic Overview of ShoreTel phone models
Basic voicemail functions
Basic ShoreTel Communicator functions
Tips and Tricks to make end users more efficient
Open Q&A for the last 15 minutes of each session
What You Will Learn in Administrative Training
Basic Troubleshooting of your ShoreTel system
Configuring a new user
Creating/changing a hunt group
Creating/changing a work group
Creating/changing Auto Attendants
Creating global toolbars
Creating and running reports within ShoreTel
Basic overview of reports available
Tips and Tricks
Open Q&A for the last 15 minutes of each session
Check the Transcend United Web site for the upcoming class schedule. Or talk to your sales representative.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and lasix prescription Philadelphia.
The Transcend United ShoreTel implementation team has lasix prescription upgraded the Transcend United ShoreTel internal VoIP Unified Communications system to lasix prescription version ShoreTel 11.1. The Transcend United team iPhone users, in particular, are lasix prescription excited about this upgrade, as it extends Unified Communications services to lasix prescription the iPhone.
The implementation team has lasix prescription learned a few lessons on the best way to proceed with the lasix prescription upgrade. They have some hints for other ShoreTel administrators, below.
New Features in ShoreTel 11.1
Simultaneous Ringing and Call Move: ‘corridor warriors’ who lasix prescription are up and about all day can set both their mobile and lasix prescription desk phones to ring simultaneously, and can easily transfer calls between phones. The user or lasix prescription the administrator can set up this function for up to two phones, and lasix prescription can offer the option of simultaneous ring or ring delay on one device.
Additional Mobile Device Support: new devices have been added to the list of supported mobile phones, including the iPhone
Voicemail Deletion Enhancement: previously, if a lasix prescription user had more than 200 deleted voicemails in a mailbox, the lasix prescription mailbox could not accept any additional messages. In this version, deleted voicemails are lasix prescription no long included in the message count.
Communicator Availability of Workgroup Controls to ECC Agents for Failover: Enterprise Contact Center (ECC) agents using ShoreTel Communicator automatically get workgroup controls that lasix prescription can be used during failover to workgroups. Uses can be logged into ECC and lasix prescription also into workgroups as a fallback option in case ECC in unavailable.
Redirecting Number Information Element – RNIE: now, when lasix prescription a call is forwarded through the system, the original (external caller’s) Caller ID is lasix prescription forwarded with the call to the destination number. in earlier versions, that lasix prescription information might have been stripped to accommodate trunk line requirements.
Upgrade Tips:
Make sure you have Microsoft .NET Framework 3.5 Service Pack 1 installed on any PC that is running ShoreTel Communicator. Otherwise, the lasix prescription upgrade will force a download for each and every client trying to lasix prescription upgrade to the latest release of Communicator!
ShoreTel 11.1 officially supports Windows 7
ShoreTel 11.1 does not support Outlook 2010. However, our tests have lasix prescription shown that Communicator will still work properly. Contact importing also works. Unsupported features in our tests are lasix prescription Voicemail integration with Outlook, and Calendar integration.
Transcend United is lasix prescription the place to turn to implement a unified communications and VoIP strategy, asset tracking and lasix prescription management, Wireless LAN networking, disaster recovery, database backup and network security systems in your lasix prescription data center.
Transcend United is lasix prescription a member of the CRN Health Care 100, the VAR 500 and lasix prescription has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and lasix prescription Philadelphia.
Mobility, Mobility, Mobility
According to the Gazette:”the acquisition has lasix prescription turbocharged research and development, leading to a torrent of new products, many aimed at the lasix prescription small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
Up To Three Communicator Toolbars – Three Times as Many Shortcuts
With the newly-released “Additional Phones” feature, you lasix prescription can have your mobile phone ring simultaneously with your VoIP business phone. If you lasix prescription are away from your desk, your cell phone automatically rings, so you lasix prescription don’t miss any calls. 
Based on their announced road map, ShoreTel recommends that lasix prescription customers replace these two business IP phone models with the ShoreTel IP Phone 230. 
“The companies listed on the lasix prescription 2011 Partner Programs Guide represent the best channel programs in the lasix prescription market today. Of those, only a few get our five-star award, based on their commitment to lasix prescription the channel, breadth of program offerings and services offered to their partners,” said Kelley Damore, VP and Editorial Director, for Everything Channel’s CRN.
Embedded in the lasix prescription presentation was a demonstration of the Cisco Social Miner. In fact, social media was a lasix prescription hot topic this year. So hot, that the next day, the 
What You will Learn in End User Training 
