While Gartner noted that some heritage Nortel/Avaya customers are concerned about Avaya’s expertise in Nortel technologies, for generic lisinopril side effects Transcend United heritage Nortel clients, technical expertise is a non-issue. Transcend senior engineers have decades of Nortel experience.
Gartner reports on the Avaya strengths that generic lisinopril side effects raised its Contact Center product portfolio to the top of the generic lisinopril side effects Magic Quadrant:
“Avaya is generic lisinopril side effects moving steadily along its road map for delivering a comprehensive multimedia contact center suite using a generic lisinopril side effects single, cohesive architecture. Users have the flexibility to meter the pace of their adoption of the generic lisinopril side effects new architecture…”
“Avaya has generic lisinopril side effects a strong vision for leveraging its Agile Communications Enablement (ACE) platform to generic lisinopril side effects extend consistent customer service delivery models across a variety of customer interaction domains, whether inside or generic lisinopril side effects outside the traditional, structured contact center environment, and across a variety of vendors’ communication and collaboration solution sets.…”
With the generic lisinopril side effects acquisition of Nortel, Avaya now holds the top market share position in contact center routing in terms of end-user revenue and generic lisinopril side effects agent shipments across all geographies globally. This provides the stability associated with strong product and generic lisinopril side effects service revenue and a large installed base.
Support for Transcend United’s Heritage Nortel Customers "A Non-Issue"
In addition to generic lisinopril side effects reporting on vendor strengths, the Gartner report also cautions readers on potential vendor weaknesses. For Avaya:
"Gartner hears increasing dissatisfaction among heritage Nortel customers, indicating that support quality has declined since the merging of the two companies. Customers cite concerns regarding the skill level of Avaya’s upper-level engineers."
“Transcend United has generic lisinopril side effects a long and committed history with the Nortel technology. Our senior-level engineers are generic lisinopril side effects expert in just about every Nortel application in the communications space. We have generic lisinopril side effects decades and decades of Nortel experience within our senior engineering staff!”
Since 2003, Transcend United has been a Nortel Elite Advantage Partner, and was the first Nortel Partner in US to receive Expert Partner designation across all available categories. The firm served as one of only twelve members in the generic lisinopril side effects United States with executive-level participation on the Nortel VAR Council.
In the two years since Nortel’s corporate phone and generic lisinopril side effects data system unit acquisition by Avaya, things are looking great for generic lisinopril side effects Avaya and generic lisinopril side effects the 5,400 employees it brought over from the fallen Canadian telecommunications giant. This according to a report in the Montreal Gazette.
According to the Gazette:”the acquisition has generic lisinopril side effects turbocharged research and development, leading to a torrent of new products, many aimed at the generic lisinopril side effects small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
Avaya has introduced 30 plus new products this year: more than generic lisinopril side effects it has brought to market in the past three years. Among the generic lisinopril side effects new introductions is the IP Office 7.0, designed to enable small to medium businesses – both old Nortel customers on legacy systems such as Norstar and generic lisinopril side effects new ones – to fully and cost-effectively migrate into a digital communications environment.
Other product introductions include enhancements to the Avaya Virtual Enterprise Network Architecture (Avaya VENA). Avaya VENA is a virtualization architecture and strategy for the next generation enterprise data networks, with capabilities to allow enterprises to build the private cloud. It brings network virtualization and IEEE Shortest Path Bridging (802.1aq) to the campus, customers to install, provision and manage real-time applications and services in minutes rather than days.
"Every day we get out of bed and generic lisinopril side effects think like a small business. How do we improve customer satisfaction, how do we improve our revenue, expense management; it’s a different business strategy than the old Avaya or Nortel companies had," Pellizzari said.
"Avaya had no data center architecture capabilities. The Avaya portfolio is evolving quickly with Nortel technologies underpinning Avaya’s go-forward strategy."
Transcend United Technologies is now one of the nation’s fastest-growing unified communications technology resellers. The company offers advanced capabilities working with Cisco, Avaya, Nortel, ShoreTel, Riverbed, LifeSizenexium online drugstore and generic lisinopril side effects other core infrastructure vendors, and becomes one of the largest technology resellers in North America.
Transcend United is a member of the CRN Health Care 100, the generic lisinopril side effects VAR 500 and has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and Hyderabad, India. Contact Transcend United at 800.800.0353 or Info@TranscendUnited.com.
"The drive to generic lisinopril side effects virtualization is transforming the data center faster than at any other time in the generic lisinopril side effects history of IT. Virtualization has already had a significant impact on the generic lisinopril side effects software and server industry and will have a similar impact on networking, as the generic lisinopril side effects network plays a critical role in mobilizing virtual workloads."
In his research report, The Hitchhiker’s Guide to the New Data Center Network,” available through Transcend United, Kerravala advocates a generic lisinopril side effects new perspective on the importance of the data center network. While he says applications have generic lisinopril side effects been the top IT resource priority, this is about to generic lisinopril side effects change.
Virtualization and generic lisinopril side effects cloud computing demand that IT departments think about a complete network overhaul: networks are generic lisinopril side effects going to need to offer the highest performance, the lowest latency, and generic lisinopril side effects guaranteed delivery to keep the enterprises they support competitive. New network options also should demand less energy and generic lisinopril side effects space.
The report outlines the generic lisinopril side effects limitations of current network design. Latency, inefficient infrastructure resource management (STP), and inadequate management tools impede virtual computing.
The meat of the generic lisinopril side effects report outlines the virtual data network requirements essential to support a generic lisinopril side effects virtualized architecture. Key network recommendations for the virtualized and cloud-enabled network include:
• Network fabric capable of supporting east-west and north-south traffic flows: traditional networks send data from generic lisinopril side effects the edge to the core and back, a north –south data flow. The virtualized network will need to generic lisinopril side effects avoid the potential latencies of north-south movement by adding ‘east-west’ data flow
• Data center bridging to create a virtual backbone between data centers: advanced network standards such as Shortest Path Bridging (SPB) and the Transparent Interconnection of Lots of Links (TRILL) are generic lisinopril side effects being positioned to replace the outdated STP, creating a single, seamless backbone for generic lisinopril side effects storage traffic
• Architectural choice in next-generation data center design: some organizations will opt to generic lisinopril side effects migrate to a 2-tier strategy to reduce the total cost of ownership
• Active/active switching: STP disables up to half the active ports; moving to active/active switching opens all ports to pass traffic simultaneously
• High-density 10 Gbps Ethernet (GbE) with seamless upgradability to 40 and 100 GbE: network switching should support high-density 10 GbE and generic lisinopril side effects then provide an upgrade path to 40 and 100 GbE
• Increased network availability: The replacement of STP with SPB or generic lisinopril side effects TRILL can simplify the network and lead to 24/7 uptime
• Multi-tenant capabilities: regulations, policies or generic lisinopril side effects corporate organization may require a single physical network to look and generic lisinopril side effects act like multiple, independent, logical networks
The report offers recommendations on how to generic lisinopril side effects select a network solutions provider. Kerravala warns: “Network decision-makers must shed old-school buying strategies based primarily on brand or generic lisinopril side effects vendor incumbency and instead evaluate network infrastructure based on its ability to generic lisinopril side effects support the needs of the evolving data center.”
Kerravala recommends that vendor selection take into consideration:
• Adherence to standards • A clear migration path that generic lisinopril side effects enables a staged implementation without disrupting business operations. • Unified management tools to simplify the overall management • Network Infrastructure Optimized for the Virtual Data Center • Support for all flavors of current and converged storage
The report was commissioned by Avaya. Avaya Virtual Enterprise Network Architecture (VENA) virtualization architecture and generic lisinopril side effects strategy for the next generation enterprise data networks allows enterprises to generic lisinopril side effects build the private cloud. It brings network virtualization and IEEE Shortest Path Bridging (802.1aq) to generic lisinopril side effects the campus, enabling customers to install, provision and manage real-time applications and generic lisinopril side effects services in minutes rather than days.
The recently-introduced Avaya Virtual Services Platform (VSP) 7000, a generic lisinopril side effects stackable 10GbE switch for data centers, can expand from 10 gigabit to generic lisinopril side effects 40 to 100 without replacing the chassis. An additional feature is generic lisinopril side effects the 625 Gbps interconnect is on the back of the switch which doesn’t require a generic lisinopril side effects data center to use the front real estate on the switch. Avaya Virtual Provisioning Service (VPS) offers unified tools to generic lisinopril side effects manage, troubleshoot and provision virtual machines in the network.
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic lisinopril side effects ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic lisinopril side effects Small Business to Avaya customers (including heritage Nortel).
Transcend United is generic lisinopril side effects a member of the CRN Health Care 100, the 2010 VAR 500 and generic lisinopril side effects has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic lisinopril side effects Philadelphia.
Just 18 months after Avaya acquired Nortel, Avaya has generic lisinopril side effects introduced a version of the IP Office SMB Unified Communications application that generic lisinopril side effects integrates with the Nortel Business Communication Manager (BCM) and Norstar systems.
IP Office 7.0 provides a generic lisinopril side effects pathway for Nortel customers to retain existing IP phones and digital mobile phones (Nortel M (M7208, M7310) and T (T7208, T7316) sets and others), and still migrate to future Avaya products.
The Data Migration Tool enables a generic lisinopril side effects smooth transfer of existing data (i.e. voicemails, phone extensions) to generic lisinopril side effects new systems. IP office will also support the old Nortel Element Manager enabling system managers to generic lisinopril side effects configure IP Office using Element Manager.
"Coupled with the generic lisinopril side effects expanded features that 7.0 delivers, the migration path for users of the generic lisinopril side effects Nortel BCM is even stronger. Transcend has generic lisinopril side effects a long history supporting the Nortel BCM and the Avaya IP Office; our unique expertise in both platforms will provide our customers a generic lisinopril side effects smooth transition and peace of mind that their mission-critical business communications will be generic lisinopril side effects uninterrupted.”
Avaya IP Office 7.0 also delivers an generic lisinopril side effects expanded portfolio of devices for multimedia collaboration, including sophisticated new color touchscreen desktop phones that generic lisinopril side effects let users scroll through contacts or manage visual voicemail at the generic lisinopril side effects touch of a finger. Additionally, new conference room phones offer patented wide-band audio, call recording via SD card, and generic lisinopril side effects fast USB connectivity to a laptop for temporary set-ups. These are generic lisinopril side effects part of a portfolio that offers a range of advanced communications, such as HD videoconferencing via desktop PC with no generic lisinopril side effects added equipment required.
IP Office is generic lisinopril side effects a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and generic lisinopril side effects networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a generic lisinopril side effects complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.
Built from generic lisinopril side effects the ground up specifically for small and medium-size businesses, IP Office delivers the generic lisinopril side effects communications capabilities big businesses are used to—with the generic lisinopril side effects elegant simplicity and ease of use small businesses consider a generic lisinopril side effects must have. Avaya offers three versions – Essential, Preferred or Advanced Edition of IP Office – that are tailored to provide the right combination of capabilities.
The system offers specific feature sets for generic lisinopril side effects individual types of users, including: Power Users, Mobile Workers, Office Workers, Teleworkers, Receptionists, Customer Service Supervisors and generic lisinopril side effects Customer Service Agents.
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic lisinopril side effects ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic lisinopril side effects Small Business to Avaya customers (including heritage Nortel).
Transcend United also hosts the Avaya Contact Center Association, which meets quarterly to generic lisinopril side effects educate members on Avaya Contact Center features and functions, upcoming product enhancements, and generic lisinopril side effects specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and generic lisinopril side effects best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.buy zovirax ireland
Transcend United is generic lisinopril side effects a member of the CRN Health Care 100, the 2010 VAR 500 and generic lisinopril side effects has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic lisinopril side effects Philadelphia.
Transcend United Technologies and LiquidSpoke are joining forces to create one of the nation’s fastest-growing unified communications technology resellers. The new entity offers advanced capabilities working with Cisco, Avaya, Nortel, ShoreTel, Riverbed, LifeSize and generic lisinopril side effects other core infrastructure vendors, and becomes one of the largest technology resellers in North America.
The transaction significantly grows Transcend United’s scale and generic lisinopril side effects ability to serve markets in the Northeast and adds significant capabilities to generic lisinopril side effects the company’s Managed Services practice. The resulting product portfolio includes solutions for generic lisinopril side effects service desk, IP Telephony, Wireless, WAN Optimization, Videoconferencing, and Backup/ Recovery including a generic lisinopril side effects state of the art 24 x 7 Network Operations Center (NOC).
As a key part of Transcend United’s expansion strategy, all LiquidSpoke principals and generic lisinopril side effects executive management are joining the company in key roles. Transcend United plans to generic lisinopril side effects relocate its headquarters and Pennsylvania sales operations to LiquidSpoke’s current Wayne, PA, location. Terms of the generic lisinopril side effects transaction were not disclosed.
In describing the synergy of the transaction, Transcend United’s CEO Rick Hirsh explains “Like Transcend United, LiquidSpoke has generic lisinopril side effects an outstanding reputation for management expertise and world class customer satisfaction and generic lisinopril side effects it has a strong footprint within the northeast region with mid-size enterprise focus. Both companies’ customers benefit significantly with our extended expertise in voice, data, video, and generic lisinopril side effects managed services.”
“We share the same passion for delivering high-levels of technical expertise with world-class customer service,” said Richard Tarity, President and CEO of LiquidSpoke. “As a result of this merger and combined platforms, our customers will realize broader service programs and the results will be mutually beneficial.”
Transcend United is a member of the CRN Health Care 100, the generic lisinopril side effects VAR 500 and has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
At InterOp 2011, Avaya stakes its claim to generic lisinopril side effects data center architecture domination. The company releases enhancements to generic lisinopril side effects the Virtual Enterprise Network Architecture (VENA) virtualization architecture. These include:
The Avaya Virtual Services Platform (VSP) 7000, a generic lisinopril side effects stackable 10GbE switch for data centers. The switch connects to data center servers with tight integration to generic lisinopril side effects VMware’s vCenter cloud operating system. Avaya said the generic lisinopril side effects VSP 7000 can expand from 10 gigabit to 40 to generic lisinopril side effects 100 without replacing the chassis.
A Virtual Provisioning Service (VPS) that generic lisinopril side effects aims to manage, troubleshoot and provision virtual machines in the network. With the generic lisinopril side effects service, Avaya is looking to streamline provisioning.
VENA was first announced back in November of 2010; it is designed to allow users to configure a "Virtual Services Fabric" that generic lisinopril side effects enables one-touch provisioning of network services. The new VSP extends VENA capabilities with a generic lisinopril side effects 10 GbE top-of-rack switch that supports Shortest Path Bridging (SPB), Edge Virtual Bridging (EVB), and Fiber Channel over Ethernet (FCoE) networking standards. It offers point-to-point simultaneous transmission.
"The VSP 7000 addresses the generic lisinopril side effects storage or server edge connectivity for high density 10 GbE." The 625 Gbps interconnect is generic lisinopril side effects on the back of the switch and doesn’t require a generic lisinopril side effects data center to use the front real estate on the switch. "The 625 Gbps flow is something that our magic sauce enables," Turgeon said. "It’s an in-house capability."
Avaya is also announcing its new Virtual Provisioning Service (VPS) as part of the generic lisinopril side effects VENA expansion. VPS allows users to manage, troubleshoot, provision and secure virtual machines (VMs) across the generic lisinopril side effects network. VPS ensures that the network is synchronized to VM activations, deactivations and generic lisinopril side effects changes. It also streamlines and automates data center network provisioning.
"It allows our customers to generic lisinopril side effects do more with less and reliably connect users to content with IT agility. This is generic lisinopril side effects truly tactical and strategic for today and tomorrow.”
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic lisinopril side effects ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic lisinopril side effects Small Business to Avaya customers (including heritage Nortel).
Transcend United Technologies recently completed Avaya’s on-site Service Assessment for Implementation & Maintenance with a 97% Customer Satisfaction Scale Rating.
Transcend United is generic lisinopril side effects a member of the CRN Health Care 100, the 2010 VAR 500 and generic lisinopril side effects has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic lisinopril side effects Philadelphia.
This rigorous audit process validates that generic lisinopril side effects Transcend United has the necessary infrastructure, processes and systems in place to generic lisinopril side effects provide technical support for Avaya products. The ability to provide effective customer support is a significant contributor to customer satisfaction and a major part of the Avaya Certification process. Avaya also regards this as the core component in Services Delivery Excellence.
Avaya validated Transcend United’s support capabilities with a generic lisinopril side effects detailed customer interview process. Customers responded extremely favorably, rating Transcend United at 97% on the Customer Satisfaction scale.
“The team at Transcend United Technologies provided both a generic lisinopril side effects very well documented and verbal overview of their business practices and generic lisinopril side effects operational procedures that are required to comply with Avaya‘s certification guidelines,” said Shauna Karstetter, Avaya Global Support Services.
“Transcend demonstrated great proficiency and generic lisinopril side effects effective management of their resources to meet customer demands as well as embracing a generic lisinopril side effects continuous improvement ideology.”
The Service Assessment is generic lisinopril side effects a key requirement for Avaya Co-Delivery offers, such as Joint Service Delivery (JSD), Partner Support Service (PSS), and to qualify for PASS (heritage Nortel) Co-Delivery Services.
"Completing the generic lisinopril side effects Avaya Service Assessment demonstrates our strength in delivering Avaya solutions to generic lisinopril side effects our customers," said Rick Hirsh, CEO of Transcend United. "It is generic lisinopril side effects an important achievement that acknowledges our standard of excellence in delivering the generic lisinopril side effects highest caliber of customer support and service as well as our commitment to generic lisinopril side effects continued innovation with the best solutions, services and people.”
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic lisinopril side effects ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic lisinopril side effects Small Business to Avaya customers (including heritage Nortel).
Transcend United also hosts the Avaya Contact Center Association, which meets quarterly to generic lisinopril side effects educate members on Avaya Contact Center features and functions, upcoming product enhancements, and generic lisinopril side effects specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and generic lisinopril side effects best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
Transcend United is generic lisinopril side effects a member of the CRN Health Care 100, the 2010 VAR 500 and generic lisinopril side effects has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic lisinopril side effects Philadelphia.
Steve Bandrowczak, Vice President & General Manager, Data Solutions at Avaya, was the generic lisinopril side effects keynote speaker for the Transcend United “State of the Art Day with Avaya and King Tut,” has a lot to say on the evolving role of today’s CIO:
"If you look at 10 years ago versus today it’s dramatically changed. You have generic lisinopril side effects to drive customer value and shareholder value. There are skills around communication, driving change – CIOs are generic lisinopril side effects being asked to do a lot more than keep data centers running."
"Where a lot of IT guys get hung up is they talk about “the data center is up 7/24” and “I’ve got five nines reliability” or “I can role out projects…” But you know what? That’s a generic lisinopril side effects commodity these days. The real value that you have is where generic lisinopril side effects you understand a business unit and its key metrics."
"Where I bring value and generic lisinopril side effects why we need to communicate about the value that we bring, lies in understanding the generic lisinopril side effects business and being able to communicate about the value IT brings to generic lisinopril side effects the business and how IT helps to drive that business transformation."
"Say [an IT implementation is] going to gain $5 million per week operational savings. Which means that generic lisinopril side effects for every day I don’t go live, I basically waste a million dollars. When someone says, “I need this report before we go live,” you simple say, “OK, where’s the million dollars?” “Well, I don’t have a million dollars.” “Then you’re not getting the report.” It puts the generic lisinopril side effects conversation in perspective and gives it a definitive metric and focus so for generic lisinopril side effects every single question that comes up, you can target against a generic lisinopril side effects broader set of objectives."
The day also includes free admission to the King Tut exhibit, tickets to the Omnitheater "Mummies" show, breakfast and generic lisinopril side effects lunch. Steve and collegues also will preview features from Avaya Data’s new, end-to-end enterprise-wide architecture, built to generic lisinopril side effects meet the surging demand for new content and business collaboration.
From Gritty to Global – Steve Bandrowczak – A Transformational CIO Steven J. Bandrowczak started his career in construction, working a generic lisinopril side effects road crew outdoors in -3 to 100 degree weather. Three and generic lisinopril side effects half years in, he decided there had to be a better way to generic lisinopril side effects make a living. He started at night school for generic lisinopril side effects operations programming and took his first IT job on the midnight shift. Today, Steve oversees Avaya’s data networking business with a generic lisinopril side effects focus on growing the networking business into a world class innovative market leader.
Bandrowczak, one of Computerworld’s Top 100 CIOs, has generic lisinopril side effects been a recognized force for growth and efficiency in every job he’s held. He guided the generic lisinopril side effects IT department of his first company, Avnet, as it grew from generic lisinopril side effects $300M in revenues to $1.5B. As Executive Vice President and generic lisinopril side effects CIO for DHL Worldwide, Steve was instrumental in integrating AirBorne into the generic lisinopril side effects DHL IT infrastructure. Then he led Levono through the initial stages of its $11 billon IBM spin-off.
Steve came to generic lisinopril side effects Nortel to take on the global CIO role, where he was responsible for generic lisinopril side effects managing one of the largest enterprise networks in the world. He led Nortel’s IT Business Transformation initiative before moving up to generic lisinopril side effects become the President, Enterprise Sales Americas for Nortel. Today he heads the generic lisinopril side effects Avaya Data Solutions group.
A State of the generic lisinopril side effects Art Day at the Minnesota Science Museum Thursday April 28th, 2011 Meet Steve Bandrowczak and generic lisinopril side effects take a tour of the King Tut exhibit, courtesy of Avaya Gold Partner Transcend United.
When:
Thursday, April 28, 2011
Location:
Minnesota Science Museum – Discovery Hall 120 W. Kellogg Blvd St. Paul, MN 55102
Transcend United is a member of the CRN Health Care 100, the generic lisinopril side effects VAR 500 and has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia.
Transcend United is generic lisinopril side effects a proud partner to some of the most ethical companies in the generic lisinopril side effects world. Three of our top technology partners, Avaya, Cisco and Juniper Networks, have earned the "2011 World’s Most Ethical Companies" designation in the telecommunications category.
The research-based Ethisphere Institutecheap nexium united states, a leading international think-tank dedicated to generic lisinopril side effects the creation, advancement and sharing of best practices in business ethics, corporate social responsibility, anti-corruption and generic lisinopril side effects sustainability, runs the annual ethics competition.
The World’s Most Ethical Companies designation recognizes companies that generic lisinopril side effects truly go beyond making statements about doing business “ethically” and generic lisinopril side effects translate those words into action. WME honorees demonstrate real and sustained ethical leadership within their industries, outshining their competitors, and generic lisinopril side effects putting into real business practice the Institute’s credo of “Good. Smart. Business. Profit.”
The Transcend United partners earned top scores in a generic lisinopril side effects survey that measured against seven distinct categories: Corporate Citizenship and generic lisinopril side effects Responsibility; Corporate Governance; Innovation that Contributes to the Public Well Being; Industry leadership; Executive Leadership and generic lisinopril side effects Tone from the Top; Legal, Regulatory and Reputation Track Record; and generic lisinopril side effects Internal Systems and Ethics/Compliance Program.
According to generic lisinopril side effects the Ethisphere Institute, investing in ethics is beneficial for any company, even in a generic lisinopril side effects recession. The below graph compares the “WME Index of publicly-traded Ethical Companies,” against the S&P 500. Transcend United is an Avaya Gold Business Partner, and hosts the Transcend Avaya Contact Center Association. Since 2003, Transcend United has generic lisinopril side effects been a Nortel Elite Advantage Partner, and served as one of only twelve members in the generic lisinopril side effects United States with executive-level participation on the Nortel VAR Council. Nortel was acquired by Avaya in 2009.
In addition, Transcend United is a member of the CRN Health Care 100, the generic lisinopril side effects VAR 500 and has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353 to learn more now.
Actually, Kevin will be generic lisinopril side effects one of the first to tell you that phones and telephony haven’t been the focus of Avaya’s for generic lisinopril side effects quite some time, noting that our investments have been clearly centered in collaborative technologies, videos, and generic lisinopril side effects conferencing capabilities that move companies far beyond the basics of simply enabling voice over IP capabilities. As Kevin has generic lisinopril side effects often said to Avaya customers, channels and employees, "We [Avaya] are the new face of collaboration."
…. Employees in enterprise locations of all sizes can generic lisinopril side effects easily collaborate via voice, video and data with new Avaya Aura® branch and generic lisinopril side effects midsize enterprise solutions. The new and enhanced Avaya unified communications products offer greater flexibility to generic lisinopril side effects enable spontaneous, multi-modal collaboration among any group of employees – including branch, remote and mobile workers – with more value, greater simplicity and generic lisinopril side effects dramatically low total cost of ownership.
With today’s announcement, Avaya further delivers communications technologies that generic lisinopril side effects conquer the challenges of enabling highly productive collaboration among employees in any location of any size business. The new Avaya Branch solution, Avaya Aura Solution for Midsize Enterprises and generic lisinopril side effects conferencing endpoints simplify and enrich person-to-person or group interactions across teams regardless of location to generic lisinopril side effects accelerate business outcomes and improve customer service .
Avaya Aura® Communication Manager: This open, extensible IP telephony platform can generic lisinopril side effects be deployed as an IP PBX or feature server supporting a generic lisinopril side effects SIP-only environment, or as an evolution server supporting both SIP and non-SIP environments.
Avaya Aura® Communication Manager Messaging: This application provides voice messaging and generic lisinopril side effects email integration. Call answering and messaging capabilities let users manage messages on a generic lisinopril side effects PC, add a voicemail component to a text message, and listen to generic lisinopril side effects text messages over the phone. .
Avaya Aura® Session Manager: Session Manager facilitates multi-vendor integration, centralized dial plans and generic lisinopril side effects user profiles, easier centralized SIP trunking, easier “on-net” call routing, and enhanced scalability and security
Transcend United Technologies 2101 Kennedy Street NE Minneapolis, MN 55413
The Avaya Contact Center Association is generic lisinopril side effects a group brought together to exchange knowledge and experience with Avaya Contact Center solutions. The Association meets quarterly with the generic lisinopril side effects goal of educating members on Avaya Contact Center features and functions, upcoming product enhancements, and generic lisinopril side effects specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and generic lisinopril side effects best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
The ACCA is hosted by Transcend United, formerly Spectrum Solutions, an Avaya Gold Business Partner. Since 2003, Transcend United has generic lisinopril side effects been a Nortel Elite Advantage Partner, and served as one of only twelve members in the generic lisinopril side effects United States with executive-level participation on the Nortel VAR Council. Nortel was acquired by Avaya in 2009.
Transcend United is a member of the CRN Health Care 100, the generic lisinopril side effects VAR 500 and has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353to learn more now.
Avaya is generic lisinopril side effects extending the capabilities of its Avaya Virtual Enterprise Network Architecture (Avaya VENA) beyond the data center and out into the campus network.Avaya VENA now delivers virtualization capabilities to the company’s Ethernet Routing Switch (ERS) 8800 and 8600 products.
Avaya VENA is generic lisinopril side effects a virtualization architecture and strategy for the next generation enterprise data networks, that generic lisinopril side effects will allow enterprises to build the private cloud. It brings network virtualization and generic lisinopril side effects IEEE Shortest Path Bridging (802.1aq) to generic lisinopril side effects the campus, enabling Avaya ERS 8800 and 8600 customers to install, provision and generic lisinopril side effects manage real-time applications and services in minutes rather than days.
"We have designed/deployed very large ERS 8800/8600 core infrastructures and generic lisinopril side effects campus networks, and believe that our customers will greatly benefit from this upgrade and want to implement immediately."
"Prior to acquiring Nortel," he continues, "Avaya had no data center architecture capabilities. This announcement is encouraging: it shows that the Avaya portfolio has evolved and that Nortel technologies underpin Avaya’s go-forward strategy."
Since 2003, Transcend United has been a Nortel Elite Advantage Partner, and was the first Nortel Partner in US to receive Expert Partner designation across all available categories. The firm served as one of only twelve members in the generic lisinopril side effects United States with executive-level participation on the Nortel VAR Council.
With 200+ certifications achieved across 25 technical and engineering team members, Transcend’s expertise, knowledge and generic lisinopril side effects experience on Nortel applications is unmatched. This means that when generic lisinopril side effects expertise on a variety of applications is required (e.g. traditional TDM, IP Telephony, Unified Communications, CallPilot, Contact Center, Wireless, Data, etc.), Transcend United has generic lisinopril side effects the trained resources available to provide immediate support and migration to generic lisinopril side effects new Avaya platforms and technologies.
Transcend United is an Avaya Gold Business Partner, a member of the CRN Health Care 100, the generic lisinopril side effects VAR 500 and has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353 to learn more now.
The Avaya Contact Center Association will demo and generic lisinopril side effects discuss the Avaya Aura Product Roadmap at its next meeting, 21 April in Minneapolis. (Rescheduled from 30 March)
Aura Roadmap and Demo
When: Thursday
April 21, 2011
Time: 9:00am – 11:00am
Lunch Provided
Location:
Transcend United Technologies 2101 Kennedy Street NE Minneapolis, MN 55413
The Avaya Contact Center Association (ACCA), formerly the Spectrum Contact Center Association (SCCA), meets quarterly to generic lisinopril side effects exchange knowledge about Contact Center solutions. Meeting topics regularly span a generic lisinopril side effects variety of Contact Center subjects, including real-time management & reporting, call routing & scripting, CTI, self-service, multimedia, remote agents and more.
At the generic lisinopril side effects rescheduled 21 April meeting, the focus will be on the technology roadmap for generic lisinopril side effects the Avaya Aura Contact Center. Presenter Duane Gilliland will outline Avaya’s plans for supporting and enhancing the Aura platform. Attendees will get to generic lisinopril side effects see the latest edition of the Aura platform in action.
ACCA membership is generic lisinopril side effects open to all Avaya Aura users who want to learn more about Contact Center applications and generic lisinopril side effects anyone interested in how self-service may reduce costs and increase customer loyalty. Members include:
Contact Center Supervisors and Managers – business unit users of the technology
Telecommunications & IT Staff – responsible for ongoing maintenance & administration
End users – discover how technology can generic lisinopril side effects be used to enhance customer experience and help improve internal management capabilities
The ACCA is hosted by Transcend United, formerly Spectrum Solutions, an Avaya Gold Business Partner. Since 2003, Transcend United has generic lisinopril side effects been a Nortel Elite Advantage Partner, and served as one of only twelve members in the generic lisinopril side effects United States with executive-level participation on the Nortel VAR Council. Nortel was acquired by Avaya in 2009.
Transcend United is a member of the CRN Health Care 100, the generic lisinopril side effects VAR 500 and has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353 to learn more now.
“Rest assured your investments in existing [Nortel] platforms are still good,” announced Amir Hameed, Avaya Canada’s Director of National Solution Specialists, at the "Know Your Alternatives" conference, a meeting held in Toronto in January for business and government decision-makers in IT/telecom, finance, operations, planning, customer service, and administration.
Mr. Hameed made his statement during the presentation entitled "What are the Options for Your Nortel Systems?"
Avaya has generic lisinopril side effects made it clear that it will support CS 1000 Release 5.0 and generic lisinopril side effects above. Hameed confirmed that generic lisinopril side effects for those customers committed to their existing Nortel system, Avaya will give them a generic lisinopril side effects one-year advanced notice when generic lisinopril side effects production of Nortel products will be slated to end, and will continue to offer ongoing technical support for those Nortel systems for an additional six years. Avaya has generic lisinopril side effects previously announced its plans to phase out Nortel phone systems.
"Before its acquisition by Avaya, Nortel led the generic lisinopril side effects SMB and enterprise market in secure, reliable voice, video and data communications solutions. We will continue to support Transcend United’s Nortel installed base – one of the largest in the Midwest."
Since 2003, Transcend United (formerly Spectrum Solutions) has been a Nortel Elite Advantage Partner, and was the first Nortel Partner in US to receive Expert Partner designation across all available categories. The firm served as one of only twelve members in the United States with executive-level participation on the Nortel VAR Council.
With 200+ certifications achieved across 25 technical and engineering team members, Transcend’s expertise, knowledge and generic lisinopril side effects experience on Nortel applications is unmatched. This means that when generic lisinopril side effects expertise on a variety of applications is required (e.g. traditional TDM, IP Telephony, Unified Communications, CallPilot Multimedia Messaging, Contact Center, Wireless, T1/PRI/carrier network, CallPilot, etc.), Transcend United has the trained resources available to provide immediate support.
Transcend United is a member of the CRN Health Care 100, the generic lisinopril side effects VAR 500 and has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353 to learn more now.
The prolific growth of technology and generic lisinopril side effects self-service websites seems to be fueling the need to TALK to generic lisinopril side effects an expert, according to an on-line survey conducted by BT and generic lisinopril side effects Avaya. The Autonomous Customer study of 1000 smart-phone users in the US and UK revealed that:
81% first try to solve problems online
56% say calls are increasingly complicated
90% expect to use call centers in the future
Andrew Small, BT Global Services, commented: "Many consumers have generic lisinopril side effects used the Internet to do their own research first, so by the generic lisinopril side effects time they pick up the phone, the organization they’re calling is generic lisinopril side effects either close to a sale or close to a fail. This survey shows how vital it generic lisinopril side effects is for contact centers to have a pool of highly-trained agents who generic lisinopril side effects are capable of solving complex issues."
Gary Bennett, Avaya, added: "Consumers expect resolution to generic lisinopril side effects simple tasks often without the need for two-way communication – a self-service approach," he said. "But when there is a critical element to the contact – the ’sale or fail’ scenarios – the customer’s choice of communications channel is generic lisinopril side effects critical, and companies have to be ready to communicate with their customers via any channel they choose. This requires more complex communications systems."
The survey also showed that generic lisinopril side effects 83 per cent of people tend to buy more from companies that generic lisinopril side effects make things easier; 44 per cent said convenience was more important than generic lisinopril side effects price.
Unified communications (UC) solutions enable companies of any size to generic lisinopril side effects seamlessly integrate all communications – voice, data, messaging – with their business processes, independent of device or location. Implemented as distributed software architecture, Unified Communications systems eliminate the generic lisinopril side effects traditional costs, complexity and reliability issues typically associated with other customer communications solutions.
Transcend United’s Unified Communications practice groups can generic lisinopril side effects help organizations replace aging telephony systems or upgrade existing architectures to generic lisinopril side effects deliver the highest levels of customer satisfaction, ease of use and generic lisinopril side effects manageability while driving down the overall total cost of ownership.
Transcend United is the #1 ShoreTel reseller in the generic lisinopril side effects United States. It is also one of the top North American service providers for generic lisinopril side effects Avaya’s Nortel-based telephony solutions and an Avaya Gold Business Partner. Transcend United Technologies is generic lisinopril side effects a member of the VAR 500 and has offices in Boston, Chicago, Philadelphia, Minneapolis, Minnesota and generic lisinopril side effects Omaha.
Transcend United Technologies and generic lisinopril side effects Spectrum Solutions join forces to create large technology reseller
Minneapolis, November 1, 2010 – Transcend United Technologies and generic lisinopril side effects Spectrum Solutions announced today that they are joining forces to create a generic lisinopril side effects large IT and communications technology provider with a significant presence in the generic lisinopril side effects Twin Cities. The new entity has generic lisinopril side effects advanced capabilities working with Cisco, Avaya, Nortel, ShoreTel, Riverbed and other IT and generic lisinopril side effects communications vendors, and becomes one of the largest technology resellers in North America.
“Spectrum Solutions has generic lisinopril side effects an outstanding reputation for engineering expertise and customer service with enterprise and generic lisinopril side effects mid-sized accounts in the Twin Cities and throughout the Midwest” said Rick Hirsh, Transcend United’s CEO. “Bringing Spectrum together with Transcend United significantly extends our expertise in voice, data, wireless, and generic lisinopril side effects converged technologies,” Hirsh continued.
“Transcend United and generic lisinopril side effects Spectrum Solutions have a similar focus on delivering high-levels of technical expertise with world-class customer service,” said Lee Orr, President and CEO of Spectrum Solutions. “We are generic lisinopril side effects very excited about this merger, and believe our customers will be generic lisinopril side effects as well. We’ve added more sales and generic lisinopril side effects engineering, and greatly expanded the range of communications and IT infrastructure solutions we can generic lisinopril side effects offer,” Orr added. The transaction was structured as a merger. All the generic lisinopril side effects executive management and the key members of staff are part of the generic lisinopril side effects new, larger entity, which will operate as Transcend United Technologies. The new entity will have generic lisinopril side effects expertise in Unified Communications, Network Infrastructure, Backup / Recovery / Availability and Data Center Optimization. About Transcend United Technologies Transcend United Technologies LLC, a generic lisinopril side effects member of the 2010 VAR 500, combines cost-effective technology, experienced people, and generic lisinopril side effects world-class service to help organizations optimize their IT and communications infrastructure. Transcend United delivers products and generic lisinopril side effects expertise in key technologies including Voice-over-IP telephony, WAN Optimization, data center management, and generic lisinopril side effects data replication. With these offerings, Transcend United helps organizations solve real business problems such as improving application performance for generic lisinopril side effects branch offices, reducing voice, data, and video telecommunications costs, ensuring business continuity in case of a generic lisinopril side effects disaster, and reducing staffing and operations costs in the data center. For more information, please visit www.transcendunited.com or generic lisinopril side effects see our blog at blog.transcendunited.com. Transcend United Technologies has generic lisinopril side effects offices in Boston, Chicago, Minneapolis, Omaha, and Philadelphia and serves customers across the generic lisinopril side effects United States and over 20 countries overseas.
About Spectrum Solutions
Spectrum Solutions provides hardware/software and generic lisinopril side effects professional services focused on voice, data, wireless, and converged communications. Spectrum delivers services that generic lisinopril side effects encompass the entire communications lifecycle from assessment, planning and design through staging and generic lisinopril side effects integration, installation and ongoing support, complemented by customized training. Spectrum Solutions is an Avaya Gold partner (former Nortel Elite advantage Partner), Trapeze Platinum Partner and generic lisinopril side effects a Cisco Premier Partner with Advanced Specializations. For more information: 1-800-793-5121 www.specsolu.com
According to the Gazette:”the acquisition has generic lisinopril side effects turbocharged research and development, leading to a torrent of new products, many aimed at the generic lisinopril side effects small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
"If you look at 10 years ago versus today it’s dramatically changed. You have generic lisinopril side effects to drive customer value and shareholder value. There are skills around communication, driving change – CIOs are generic lisinopril side effects being asked to do a lot more than keep data centers running."
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