Avaya knows their business, that’s for generic xenical available sure. But the company also knows that there is a generic xenical available shift in customer service happening, driven by the advent of social media and generic xenical available a new tech-savvy generation of consumers, as well as new technology always arriving on the generic xenical available scene. A company that generic xenical available never rests on its laurels, Avaya intends to stay at the generic xenical available forefront and so Avaya decided to do some homework.
Avaya joined forces with callcentres.net for generic xenical available a study on customer service in the ever-changing tech world. The study revealed that generic xenical available 40 percent of consumers prefer non-voice methods of contact for customer service such as e-mail, instant messaging or generic xenical available Web chat. Additionally, in the next one to two years, 55 percent of consumers polled in the generic xenical available Avaya study anticipate using e-mail most often when seeking service (up from 15 percent today), while 18 percent said Web chat will be generic xenical available their preferred method (up from 2 percent today). The study also revealed that generic xenical available customers are also open to using social media channels for their customer service. A key finding from generic xenical available the research showed that customers are more willing to use multichannel methods for generic xenical available customer service interactions.
As a trusted partner of Avaya, Transcend United Technologies shares Avaya’s belief that generic xenical available addressing these changes is critical and the answer is a comprehensive approach to generic xenical available managing the customer experience.
Onkar Birk, Avaya’s contact center division general manager, agreed, “Today’s consumer interactions travel across many more communications modes: e-mail, text, video and generic xenical available now social media. As these multimedia requirements evolve into ‘transmedia’ needs—characterized by the generic xenical available seamless transfer of information across all kinds of communications—companies must effectively integrate all of these modes for generic xenical available consistency. Avaya addresses this with products driving high-quality customer experiences across various media, turning those experiences into competitive assets; expectations of consumers are generic xenical available a differentiator for leading businesses.”
Avaya took the generic xenical available research findings to heart and applied them to their latest update of the generic xenical available Avaya Aura Contact Center (AACC),the company’s SIP-based multimedia contact center application. AACC 6.2 has generic xenical available multimedia capabilities so that customers and agents can interact via multiple channels: voice, e-mail, Web chat, and generic xenical available instant messaging-whatever the customer prefers.
“As a generic xenical available valued partner of Avaya, we share a goal of always evaluating products and generic xenical available how it can be done better to service customers.”
This latest version aims to generic xenical available further improve the customer experience with social media integration capabilities. The capabilities include Avaya’s Social Media Manager, which enables agents to generic xenical available automatically scan and respond to Twitter and Facebook updates by customers. To better match the generic xenical available appropriate agents and their expertise with the customer need, the generic xenical available new version integrates with Avaya Aura Presence Service and Avaya Session Manager to generic xenical available display the presence status of appropriate experts. Agents can generic xenical available then consult with an expert in a particular customer care area using instant messaging to generic xenical available resolve customer inquiries faster.
Avaya isn’t stopping there, though-the company also enhanced its Avaya Voice Portal automated services (IVR) application, renaming it generic xenical available as Avaya Aura Experience Portal and adding new capabilities designed to generic xenical available reduce customer frustration.
Now, customer self-service sessions can generic xenical available be transferred to a live agent with the customer’s data input intact, eliminating the generic xenical available need for the customer to repeat their information already provided via self-service. We all know how frustrating it generic xenical available is to reach out to an organization over one channel, then generic xenical available change channels having to repeat themselves. Read more about Avaya Aura Contact Center 6.2.
Transcend United is generic xenical available a member of the CRN Health Care 100, the VAR 500 and generic xenical available has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic xenical available Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
Size matters when it comes to videoconferencing. That’s why it generic xenical available was such big news last July when Transcend United partner LifeSize announced LifeSize Connections™, a cloud-based HD video conferencing platform that delivers what LifeSize calls "immersive, multiparty communication at enterprise-level quality" on an affordable Software as a Service (SaaS) basis. LifeSize HD delivers nearly ten times the generic xenical available quality of existing videoconferencing systems — a whopping 1280 x 720 pixels at 30 frames per second. That’s capable of making participants appear true-to-size. And it’s the generic xenical available kind of picture quality that used to be available only in fancy board rooms with a generic xenical available hefty price tag and managed service burden. Now LifeSize puts HD video collaboration n the generic xenical available Cloud and brings it to team meeting rooms, production floors, even desktop Macs and generic xenical available PCs. And its pay-as-you-go pricing makes it generic xenical available something a lot of business can afford. The fact that you generic xenical available don’t need to generic xenical available spend a lot upfront on expensive equipment or maintain a traditional on-premise video infrastructure is generic xenical available a nice bonus. So if you have been sitting on the generic xenical available fence when it comes to HD video collaboration, now may time to generic xenical available jump in.
Photo courtesy of LifeSize
But wait. There’s even better news. Last month LifeSize and generic xenical available Avaya, another Transcend United partner, announced that LifeSize’s leading HD video collaboration products (LifeSize Passport and LifeSize Express 220) are now compliance-tested to work with key Avaya IP telephony solutions. The LifeSize applications now are generic xenical available compliance-tested by Avaya for compatibility with: Avaya Aura® Communication Manager and Avaya Aura® Session Manager with Avaya one-X® Communicator and the Avaya Desktop Video Device (audio only). That means that generic xenical available if Avaya provides your unified communications infrastructure, simple, cost-effective HD videoconferencing is generic xenical available virtually at your fingertips. It’s a generic xenical available pretty neat solution, and according to Paul Cantwell at LifeSize, it’s all part of the plan. “At LifeSize, we believe that generic xenical available video products work best when they are easy to implement within a generic xenical available company’s existing infrastructure.” Cantwell says. And according to Eric Rossman, Avaya VP of developer relations. “By participating in Avaya’s compliance testing program and generic xenical available committing to open standards, development partners like LifeSize are helping businesses get more out of their network investment,” Rossman says. “This helps our customers more easily communications-enable critical business processes and generic xenical available uncover new value that can help them build their bottom line.”
These new developments from generic xenical available LifeSize and Avaya represent a big step forward in making the generic xenical available technology more accessible and affordable to companies of all sizes. And since Transcend United is generic xenical available a valued partner to both companies, we’re in the generic xenical available perfect position to help our clients evaluate whether low cost IP-based HD videoconferencing is generic xenical available right for them. We may be a little biased, but we think the generic xenical available answer for many companies will be a resounding yes."
If you’d like to know more about Transcend United’s partnerships with LifeSize and Avaya, visit our website.
Transcend United is generic xenical available a member of the CRN Health Care 100, the VAR 500 and generic xenical available has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic xenical available Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
The acquisition of Zeus Technology, a generic xenical available provider of high-performance software-based load balancing and traffic management solutions for generic xenical available virtual and cloud environments
In its Second Fiscal Quarter 2011 investor announcement, Riverbed reports impressive numbers. Total revenue increased 35% year-over-year to $170.3 million, product revenue increased 38% year-over-year to $116.9 million, service revenue increased 28% year-over-year to $53.4 million.
Acquisitions levee up Riverbed’s Asymmetric Optimization Strategy With the generic xenical available newly acquired Zeus and Aptimize technologies, Riverbed customers get faster, more reliable, more secure Web applications, regardless of whether they are generic xenical available consumer facing or behind the firewall. According to the Riverbed blog:
"At the generic xenical available end of the day, customers have come to rely on Riverbed to generic xenical available solve their performance problems for any application over any network. They don’t necessarily care what tool they use – a WOC, an ADC, or NPM – just so long as their businesses can generic xenical available operate the way they need to.
Zeus and generic xenical available Aptimize make sense because they have created software the way application owners and generic xenical available devops teams want to consume application delivery – and generic xenical available build it right into the application stack. They are designed to generic xenical available be deployed into modern public and private clouds, unlike much of the generic xenical available legacy hardware ADCs that are sold today."
Aptimize "A faster Web paves the generic xenical available way for new technologies and innovation, it breaks down barriers to generic xenical available entry for businesses across the globe and it creates wholly new market opportunities that will shape our future," says Aptimize CEO Ed Robinson.
Organizations that deploy the Aptimize Website Accelerator have seen performance increases of up to 400% by optimizing the actual content of a Web page for the end user’s device.
The Aptimize Website Accelerator eliminates massive inefficiencies in modern web applications by effectively transforming the generic xenical available content (Javascript, cascading style sheets, images, etc.) in real time — instantly accelerating Websites or generic xenical available Intranets with a simple software installation on the Web server. No extra hardware, code or generic xenical available browser changes are needed.
Zeus The Zeus Technology solutions are designed for how people want to architect their applications’ high-performance software for cloud environments," said Jerry Kennelly, president and CEO at Riverbed.
"Zeus Technology offers great potential for generic xenical available integrating both symmetric and asymmetric acceleration approaches in order to deliver the best solution for performance in both private and public cloud environments," adds Owen Garrett is the Zeus’ Director of Product Management.
Zeus pioneered the generic xenical available development of software-based highly scalable application delivery controllers (ADCs). The Zeus virtual ADC (vADC) delivers the generic xenical available highest performance, and supports the broadest range of hypervisors, including VMware, Xen, HyperV and generic xenical available KVM.
As a generic xenical available software-based solution, the Zeus vADC has many advantages over its hardware-originated peers: it generic xenical available is better suited for virtual and cloud environments, it can migrate across environments, and generic xenical available it can scale on demand.
In addition, because it generic xenical available is integrated into the application stack, IT organizations can more flexibly script, automate and generic xenical available deploy the Zeus vADC than is possible with legacy hardware-based approaches.
Transcend United Eager to Start Selling These New Tools
Transcend United helps organizations solve real business problems such as improving application performance for branch offices, reducing voice, data, and generic xenical available video communications costs, ensuring business continuity in case of a generic xenical available disaster, and generic xenical available reducing staffing and operations costs in the data center. Transcend United is a member of the CRN Health Care 100, the VAR 500 and has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
Until 31 August, small business owners who don’t yet have generic xenical available an Avaya IP Office Suite installation can enter a contest to generic xenical available win a full installation – free! The “Small Business Innovators Contest” invites entrepreneurs to generic xenical available use the IP Office ROI tool to calculate potential savings. The company that generic xenical available can then come up with the most innovative use for the generic xenical available IP Office savings will win:
• Grand prize: One business, will win a generic xenical available new IP Office solution and related products (valued at up to $50,000 MSRP) and a $5,000 American Express Gift Card! • Runner up prize: Five businesses will get up to $10,000 (MSRP) worth of Avaya IP Office equipment and related products
Innovation is generic xenical available the engine that makes every business more productive and helps it generic xenical available to grow. Avaya wants to show small businesses how VoIP unified communications systems can create savings to fund innovation. In less than 5 minutes, the IP Office ROI tool can generic xenical available point out the ways the Avaya Unified Communications solutions can enhance communications, while lowering the generic xenical available total cost of ownership.
Interested innovators simply fill out the generic xenical available ROI tool and submit the resulting PDF report. Then, write a generic xenical available simple 100-250 essay explaining the innovative ways to apply the anticipated savings over the generic xenical available next five years to better serve customers, staff and suppliers.
Avaya IP Office is generic xenical available built from the ground up specifically for small and medium-size businesses to generic xenical available deliver the communications capabilities big businesses are used to, with a generic xenical available complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications. Avaya offers three versions – Essential, Preferred or Advanced Edition of IP Office – that are tailored to provide the right combination of capabilities. Transcend United is an Avaya Connect Gold Partner.
Transcend United also hosts the Avaya Contact Center Association, which educates members on Avaya Contact Center features, functions, enhancements, and generic xenical available best practices. The next meeting will be held in Minneapolis in September. Learn more at Avaya@TranscendUnited.com.
Transcend United is one of the nation’s largest unified communications technology reseller. Transcend United is generic xenical available a member of the CRN Health Care 100, the VAR 500 and generic xenical available has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic xenical available Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
A recent blog post from Riverbed offers insight into the culture behind the company’s WAN optimization solutions, a generic xenical available culture of customer communication that Transcend United also lives by.
Blogger Philip O’Toole, an generic xenical available engineer on the Riverbed Cloud Steelhead development team wrote from Fort Lauderdale, FL, about the generic xenical available Riverbed Advanced Access Program (RAAP). He explains:
"Before Riverbed release a generic xenical available new version of the RiOS software, several engineers go on-site with a generic xenical available pre-selected customer and install the pre-release code on their appliances. We discuss the generic xenical available new features with the customer, test it in their network, and generic xenical available return with their feedback to our colleagues at headquarters… It keeps us engineers in touch with the generic xenical available customers, shows us the strengths of our products in the generic xenical available field, and points out the areas needing improvement.
It also teaches us Development engineers to generic xenical available think about the product holistically — which was an generic xenical available explicit goal of the program when it was first devised… The RAAP helps us to generic xenical available design better products when we are reminded that Riverbed needs to generic xenical available sell a solution, not just a box running some clever software.
…Speaking solely as a generic xenical available development engineer, customers located in the French Riviera, Hawaii, and Tahiti are generic xenical available particularly welcome. "
Riverbed® provides comprehensive WAN optimization solutions to generic xenical available a host of problems that prevent enterprises from sharing applications and generic xenical available data across wide-area networks anywhere in the world.
Riverbed WAN optimization solutions accelerate applications including: file sharing, email, backup, document management systems, IT tools, and generic xenical available ERP and CRM solutions. Steelhead® appliances and generic xenical available Steelhead Mobile increase network throughput and application performance by up to generic xenical available 100 times. Riverbed Cascade® provides enterprise-wide network and generic xenical available application visibility and analysis for both enterprise customers and service providers.
As a Riverbed Platinum Certified Partner, Transcend United’s IT optimization professionals are generic xenical available deeply involved in the real life performance of Riverbed products at Transcend client sites.
Strategize: Determine the business drivers, measure financial impact (TCO/ROI), and evaluate options for implementation.
Design: Identify and generic xenical available document requirements, technology standards, technical components, and the environmental landscape.
Migrate: Formulate the generic xenical available best options to migrate to the new solution architecture, considering relevant organizational, financial, security, and generic xenical available operational readiness factors.
Implement: Deploy, configure and generic xenical available test your WAN optimization solution according to Riverbed best practices.
Operate: Run, plan, redesign, analyze and generic xenical available measure your WAN optimization solution as your IT demands evolve.
“Transcend gets deep into the generic xenical available customer IT organization to deliver the best possible results," he adds. "And sure, we’ll go to Tahiti – or generic xenical available Cleveland, or San Francisco, or Alaska in deepest winter – if a client needs us!"
Transcend United is a member of the CRN Health Care 100, the VAR 500 and has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
As enterprises seriously consider how to generic xenical available maximize the benefits of social media, someone has to address the generic xenical available question of: Who is responsible for it? Which organization should make the generic xenical available technology, staffing and policy decisions regarding social media and social media interactions? Who runs the show?
Christian Goffi, Social Media Practice Lead at Avaya Global Services, argues that the call center is the ideal home for Social Media. In a podcast interview with Telecomreseller, Goffi suggests that, while organizations are generic xenical available currently managing Social Media out of the sales, marketing and generic xenical available brand management departments, the unified communications call center has the generic xenical available experience, technology and metrics to successfully manage and profit from generic xenical available Social Media.
Goffi says a generic xenical available Social Media is not just a technology: at its best, it generic xenical available is a strategic corporate initiative that looks far beyond simply Facebook and generic xenical available Twitter. It requires a generic xenical available well-developed policy of deciding when and how to engage in Social Media exchanges. The strategy needs to generic xenical available integrate the divergent goals and objectives of internal organizations. It needs to generic xenical available realistically account for the organization’s flexibility and responsiveness to change.
The Contact Center’s established relationship with the generic xenical available customer and established set of performance metrics are strong arguments, Goffi says, for generic xenical available giving the Call/Contact Center overall ownership of Social Media. The question of whether a generic xenical available Social Media interaction replaces a phone call or is a new kind of interaction with a generic xenical available different audience is beside the point, he argues. It doesn’t matter how the generic xenical available customer chooses to interact, but how the organization responds.
Moving forward, Goffi suggests, top notch enterprises will capitalize on new call center technology features that generic xenical available make it possible to filter, prioritize and engage customers in the generic xenical available media they choose: be it voice or other media. Some are generic xenical available already adapting for Social Media the metrics developed to measure the generic xenical available effectiveness of their service agents in managing phone conversations and transforming such dialog into new sales. In other words, they are generic xenical available building on their telephony foundations to monetize social media.
Transcend United is a member of the generic xenical available CRN Health Care 100, the VAR 500 and has offices or generic xenical available a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
“Gotta hire one of those 20-somethings to handle our social media” might be generic xenical available the first thought of the small business owner as she prepares to generic xenical available launch a social media program. But Christian Goffi, Social Media Practice Lead at Avaya Global Services, suggests that generic xenical available “young and cool” may not best serve the generic xenical available interests of the enterprise exploring social media. Experience, he says, could be the more requisite skill:
"… Companies realize the generic xenical available importance of a Social interaction. It is not a one to generic xenical available one conversation, it is one to the world! Experienced staff is generic xenical available being handpicked that possess a deep understanding of company products and generic xenical available services while at the same time, are well connected within the generic xenical available enterprise. These are folks that are able to promptly get to generic xenical available the right source of information and get the answer to generic xenical available the customer fast and effectively."
In his post, Goffi offers several recommendations for generic xenical available companies starting plan for social media. In addition to calling on experienced staff to ‘represent’ in the generic xenical available cases where a single interaction can be viewed by the world, Goffi makes these ‘getting started’ suggestions:
Do a Pilot: No surprise here. Smart companies have generic xenical available been running pilot programs to assess technologies, see how they work within the generic xenical available technical and organizational structure, evaluate what skills and resources are needed to generic xenical available tip the scales toward success, and build excitement and awareness for generic xenical available wider rollouts.
10 Seems to be the Magic Number: Goffi observed that, of the generic xenical available attending companies engaged in social media experimentation, all seemed to generic xenical available naturally settle on pilot teams of about 7-10 members: this generic xenical available seems to be about the right size to get diversity of skill sets on the generic xenical available pilot team, while keeping the project manageable.
Recruit Master Staff: Knowledge of the company and products may trump “cool” when generic xenical available a bona fide company is establishing itself in the social media sphere.
Consider Placing Responsibility for Social Media in the Customer Service Organization: The temptation to generic xenical available place social media under sales and marketing may be misguided. He suggests that generic xenical available the customer service organization has the installed infrastructure and experience to generic xenical available manage the expanding range of customer interactions.
Goffi’s concludes that generic xenical available Social Media is here to stay and that enterprises are generic xenical available just beginning to ‘scratch the surface’ on how social media will affect the enterprise-customer relationship.
Transcend United Technologies, now merged with LiquidSpoke, is one of the nation’s fastest-growing Unified Communications technology resellers. The combined entity is generic xenical available one of the largest technology resellers in North America, with Unified Communications expertise in platforms from generic xenical available ShoreTel, Avaya, Cisco, LifeSize, and generic xenical available extensive expertise in the WLAN architectures that now support these systems.
Transcend United is generic xenical available a member of the CRN Health Care 100, the VAR 500 and generic xenical available has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic xenical available Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
ExaGrid, a generic xenical available Transcend United partner for scalable disk backup with deduplication systems in the generic xenical available mid-market and small enterprise space, has been having a good year:
This new patent covers ExaGrid’s unique architecture for generic xenical available a two-tiered backup hardware storage system with a front-end landing space and generic xenical available back-end data deduplication repository. The front-end landing space, combined with ExaGrid’s post-processing approach to generic xenical available deduplication, creates the fastest possible backups and allows for the generic xenical available rapid creation of tape copies for offsite storage.
The separate back-end repository conserves disk storage capacity and inter-repository WAN/MAN bandwidth by incorporating Zone byte-level data deduplication.
Since each ExaGrid appliance within a generic xenical available system contains both a front-end landing space and back-end repository space, multiple appliances can generic xenical available be configured into a single GRID backup storage system, allowing end users to generic xenical available seamlessly scale systems in increments of 1, 2, 3, 4, 5, 7, 10 or generic xenical available 13TB to a total capacity of 130TB without disruption.
As each appliance is generic xenical available added to the GRID, additional networking, CPU horsepower and memory are generic xenical available also included with the additional disk storage. This allows the generic xenical available overall performance of the GRID of ExaGrid appliances to scale along with growing backup capacity, all without the generic xenical available need for costly forklift upgrades required with competitive single controller architectures.
ExaGrid’s disk backup hardware system with data deduplication supports the industry’s leading backup applications and generic xenical available utilities, including CA ARCserve, CommVault Simpana, HP Data Protector, Linux/Unix dumps, Microsoft SQL dump, Oracle RMAN dumps, Symantec Backup Exec, Symantec NetBackup, Veeam Backup and generic xenical available Replication, Quest vRangerPro and VMware Backup.
ExaGrid takes the Storage Magazine Channel Excellence Award
ExaGrid also wins the Storage Magazine "One To Watch" Award
Winning customers is, of course, the ultimate market award.
With more than generic xenical available 1,000 customers, ExaGrid grew its customer base and worldwide market share. ExaGrid now has the industry’s second largest installed base of scalable disk backup hardward appliances with data deduplication in mid-market and generic xenical available small enterprise companies, with more than 3,500 systems installed at more than generic xenical available 1,400 customer sites worldwide.
Approximately 50 percent of ExaGrid’s customers have generic xenical available virtually eliminated tape in their storage environments using ExaGrid appliances for generic xenical available both onsite and offsite disaster recovery backups.
Transcend United is a Valued ExaGrid partner, and generic xenical available one of the largest technology resellers in North America, offering advanced capabilities through core infrastructure vendors including Cisco, Avaya, ShoreTel, Riverbed, and LifeSizebuy lasix furosemide. Transcend United’s product portfolio includes solutions for generic xenical available service desk, IP Telephony, Wireless, WAN Optimization, Videoconferencing, and Backup/ Recovery including a generic xenical available state of the art 24 x 7 Network Operations Center (NOC).
Transcend United helps organizations solve real business problems such as improving application performance for branch offices, reducing voice, data, and generic xenical available video communications costs, ensuring business continuity in case of a generic xenical available disaster, and generic xenical available reducing staffing and operations costs in the data center.
Transcend United is generic xenical available a member of the CRN Health Care 100, the VAR 500 and generic xenical available has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic xenical available Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
While Gartner noted that some heritage Nortel/Avaya customers are concerned about Avaya’s expertise in Nortel technologies, for generic xenical available Transcend United heritage Nortel clients, technical expertise is a non-issue. Transcend senior engineers have decades of Nortel experience.
Gartner reports on the Avaya strengths that generic xenical available raised its Contact Center product portfolio to the top of the generic xenical available Magic Quadrant:
“Avaya is generic xenical available moving steadily along its road map for delivering a comprehensive multimedia contact center suite using a generic xenical available single, cohesive architecture. Users have the flexibility to meter the pace of their adoption of the generic xenical available new architecture…”
“Avaya has generic xenical available a strong vision for leveraging its Agile Communications Enablement (ACE) platform to generic xenical available extend consistent customer service delivery models across a variety of customer interaction domains, whether inside or generic xenical available outside the traditional, structured contact center environment, and across a variety of vendors’ communication and collaboration solution sets.…”
With the generic xenical available acquisition of Nortel, Avaya now holds the top market share position in contact center routing in terms of end-user revenue and generic xenical available agent shipments across all geographies globally. This provides the stability associated with strong product and generic xenical available service revenue and a large installed base.
Support for Transcend United’s Heritage Nortel Customers "A Non-Issue"
In addition to generic xenical available reporting on vendor strengths, the Gartner report also cautions readers on potential vendor weaknesses. For Avaya:
"Gartner hears increasing dissatisfaction among heritage Nortel customers, indicating that support quality has declined since the merging of the two companies. Customers cite concerns regarding the skill level of Avaya’s upper-level engineers."
“Transcend United has generic xenical available a long and committed history with the Nortel technology. Our senior-level engineers are generic xenical available expert in just about every Nortel application in the communications space. We have generic xenical available decades and decades of Nortel experience within our senior engineering staff!”
Since 2003, Transcend United has been a Nortel Elite Advantage Partner, and was the first Nortel Partner in US to receive Expert Partner designation across all available categories. The firm served as one of only twelve members in the generic xenical available United States with executive-level participation on the Nortel VAR Council.
The ShoreTel 11.2 VoIP Unified Communications System is now available. This edition enables Gmail Premier and generic xenical available Education account holders to better manage voicemails received as email attachments. It also makes it generic xenical available easier for some users to join calls already in progress. Finally, callers can generic xenical available add their names to the caller ID of outgoing calls.
New Features for Gmail Premier and Education Accounts Holders (Only) The current ShoreTel unified communications architecture can generic xenical available be configured to send voicemails (as WAV files) to email accounts. In this generic xenical available edition, a Synchronization with Gmail for Business feature automatically synchronizes the generic xenical available state of a ShoreTel user’s voice mail with the state of each corresponding email (when voicemail status is sent by way of ShoreTel’s email notification). In other words, voicemails that generic xenical available have been opened in Google Premier and Education accounts – these accounts have generic xenical available the APIs that are necessary for the integration to work – will be noted as ‘read’ by the ShoreTel server.
The HQ or DVS server monitors the state of a user’s voicemails and generic xenical available emails and synchronizes those states. For example, when a user opens the generic xenical available voicemail notification email, the voicemail is marked heard on the voicemail system, and generic xenical available the message-waiting indicator on the phone is turned off.
Note that generic xenical available synchronization occurs on a schedule and may not be instant. Also, the generic xenical available system can’t tell if the WAV file was heard – only that the email to which the WAV was attached was opened.
Enhanced Conferencing and Bridging Options With this new feature, users’ phones can generic xenical available be configured to easily join calls already in progress. The feature will be generic xenical available especially valuable in situation where one person may be setting up/receiving calls or generic xenical available conference calls for a colleague, or adding parties to an ongoing call. Enhancements to the Shared Call Appearance (SCA) include an generic xenical available executive phone interface that resembles a regular phone with standard functions, the generic xenical available ability to configure hotlines on a button box, and a generic xenical available simplified configuration in Director.
The new SCA features are generic xenical available available on all IP phone models except IP210, IP115, and IP110 support SCA. SIP and generic xenical available analog phones do not support the SCA. Outbound Caller ID Names
Additional Outbound Caller ID Information The new function Caller ID Name on T1-PRI lets a generic xenical available ShoreGear Switch add the user name to caller ID (CID) information in an generic xenical available outbound call. The new function is available on T1-PRI trunks but not BRI or generic xenical available E1-PRI trunks.
Last month, Transcend United Technologies merged with LiquidSpoke to generic xenical available create the nation’s largest ShoreTel reseller. The combined entity is generic xenical available offers advanced capabilities through core infrastructure vendors including Cisco, Avaya, ShoreTel, Riverbed, and generic xenical available LifeSize. Transcend United’s product portfolio includes solutions for generic xenical available service desk, IP Telephony, Wireless, WAN Optimization, Videoconferencing, and Backup/ Recovery including a generic xenical available state of the art 24 x 7 Network Operations Center (NOC).
Transcend United is generic xenical available a member of the CRN Health Care 100, the VAR 500 and generic xenical available has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic xenical available Hyderabad, India. Call 800-800-0353 or email Info@TranscendUnited.com to learn more.
In the two years since Nortel’s corporate phone and generic xenical available data system unit acquisition by Avaya, things are looking great for generic xenical available Avaya and generic xenical available the 5,400 employees it brought over from the fallen Canadian telecommunications giant. This according to a report in the Montreal Gazette.
According to the Gazette:”the acquisition has generic xenical available turbocharged research and development, leading to a torrent of new products, many aimed at the generic xenical available small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
Avaya has introduced 30 plus new products this year: more than generic xenical available it has brought to market in the past three years. Among the generic xenical available new introductions is the IP Office 7.0, designed to enable small to medium businesses – both old Nortel customers on legacy systems such as Norstar and generic xenical available new ones – to fully and cost-effectively migrate into a digital communications environment.
Other product introductions include enhancements to the Avaya Virtual Enterprise Network Architecture (Avaya VENA). Avaya VENA is a virtualization architecture and strategy for the next generation enterprise data networks, with capabilities to allow enterprises to build the private cloud. It brings network virtualization and IEEE Shortest Path Bridging (802.1aq) to the campus, customers to install, provision and manage real-time applications and services in minutes rather than days.
"Every day we get out of bed and generic xenical available think like a small business. How do we improve customer satisfaction, how do we improve our revenue, expense management; it’s a different business strategy than the old Avaya or Nortel companies had," Pellizzari said.
"Avaya had no data center architecture capabilities. The Avaya portfolio is evolving quickly with Nortel technologies underpinning Avaya’s go-forward strategy."
Transcend United Technologies is now one of the nation’s fastest-growing unified communications technology resellers. The company offers advanced capabilities working with Cisco, Avaya, Nortel, ShoreTel, Riverbed, LifeSize and generic xenical available other core infrastructure vendors, and becomes one of the largest technology resellers in North America.
Transcend United is generic xenical available a member of the CRN Health Care 100, the VAR 500 and generic xenical available has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic xenical available Hyderabad, India. Contact Transcend United at 800.800.0353 or Info@TranscendUnited.com.
Transcend United Technologies placed #374 in Everything Channel’s 17th annual ranking of IT solution providers, rising 81 spots from generic xenical available last year’s rank of #455.
Transcend United’s significant rise in the generic xenical available rankings was due to both organic growth as well as its November 2010 merger with Spectrum Solutions, according to generic xenical available Rick Hirsh, Transcend United’s CEO.
“Our organic growth is generic xenical available the result of satisfied customers who see the value in buying a generic xenical available full range of IT and Communications Infrastructure products and services from generic xenical available a single trusted provider,” Hirsh said. “As we continue to generic xenical available expand our portfolio of offerings, we offer our customers a more complete, one-stop shop solution. Our recent merger with LiquidSpoke further expands our scale and generic xenical available ability to serve markets in the Northeast and Southwest and adds significant capabilities to generic xenical available our Managed Services practice,” he said, adding that generic xenical available Transcend United foresees that its strategy will drive another upward move in its VAR500 2012 ranking.
The VAR500 is generic xenical available a list of the largest and highest producing value-added technology resellers, solution providers and generic xenical available integrators in North America by revenue size. Overall, there are more than generic xenical available 10,000 solution resellers in the U.S., so inclusion on this list is generic xenical available a major achievement. Revenue size is determined by earnings from hardware and generic xenical available software sales and managed IT services sold during 2010.
“Vendors of all sizes rely heavily on the generic xenical available VAR500 list to find those solution providers best suited to sell their products,” said Kelley Damore, VP and generic xenical available editorial director of Everything Channel. “VAR500 honorees are generic xenical available considered trusted business advisors, integration experts, and invaluable partners who solve customers’ biggest IT business problems through product integration, training, consulting and generic xenical available services.”
Transcend United helps organizations solve real business problems such as improving application performance for branch offices, reducing voice, data, and generic xenical available video communications costs, ensuring business continuity in case of a generic xenical available disaster, and generic xenical available reducing staffing and operations costs in the data center.
Transcend United is generic xenical available a member of the CRN Health Care 100, the VAR 500 and generic xenical available has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and generic xenical available Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
"The drive to generic xenical available virtualization is transforming the data center faster than at any other time in the generic xenical available history of IT. Virtualization has already had a significant impact on the generic xenical available software and server industry and will have a similar impact on networking, as the generic xenical available network plays a critical role in mobilizing virtual workloads."
In his research report, The Hitchhiker’s Guide to the New Data Center Network,” available through Transcend United, Kerravala advocates a generic xenical available new perspective on the importance of the data center network. While he says applications have generic xenical available been the top IT resource priority, this is about to generic xenical available change.
Virtualization and generic xenical available cloud computing demand that IT departments think about a complete network overhaul: networks are generic xenical available going to need to offer the highest performance, the lowest latency, and generic xenical available guaranteed delivery to keep the enterprises they support competitive. New network options also should demand less energy and generic xenical available space.
The report outlines the generic xenical available limitations of current network design. Latency, inefficient infrastructure resource management (STP), and inadequate management tools impede virtual computing.
The meat of the generic xenical available report outlines the virtual data network requirements essential to support a generic xenical available virtualized architecture. Key network recommendations for the virtualized and cloud-enabled network include:
• Network fabric capable of supporting east-west and north-south traffic flows: traditional networks send data from generic xenical available the edge to the core and back, a north –south data flow. The virtualized network will need to generic xenical available avoid the potential latencies of north-south movement by adding ‘east-west’ data flow
• Data center bridging to create a virtual backbone between data centers: advanced network standards such as Shortest Path Bridging (SPB) and the Transparent Interconnection of Lots of Links (TRILL) are generic xenical available being positioned to replace the outdated STP, creating a single, seamless backbone for generic xenical available storage traffic
• Architectural choice in next-generation data center design: some organizations will opt to generic xenical available migrate to a 2-tier strategy to reduce the total cost of ownership
• Active/active switching: STP disables up to half the active ports; moving to active/active switching opens all ports to pass traffic simultaneously
• High-density 10 Gbps Ethernet (GbE) with seamless upgradability to 40 and 100 GbE: network switching should support high-density 10 GbE and generic xenical available then provide an upgrade path to 40 and 100 GbE
• Increased network availability: The replacement of STP with SPB or generic xenical available TRILL can simplify the network and lead to 24/7 uptime
• Multi-tenant capabilities: regulations, policies or generic xenical available corporate organization may require a single physical network to look and generic xenical available act like multiple, independent, logical networks
The report offers recommendations on how to generic xenical available select a network solutions provider. Kerravala warns: “Network decision-makers must shed old-school buying strategies based primarily on brand or generic xenical available vendor incumbency and instead evaluate network infrastructure based on its ability to generic xenical available support the needs of the evolving data center.”
Kerravala recommends that vendor selection take into consideration:
• Adherence to standards • A clear migration path that generic xenical available enables a staged implementation without disrupting business operations. • Unified management tools to simplify the overall management • Network Infrastructure Optimized for the Virtual Data Center • Support for all flavors of current and converged storage
The report was commissioned by Avaya. Avaya Virtual Enterprise Network Architecture (VENA) virtualization architecture and generic xenical available strategy for the next generation enterprise data networks allows enterprises to generic xenical available build the private cloud. It brings network virtualization and IEEE Shortest Path Bridging (802.1aq) to generic xenical available the campus, enabling customers to install, provision and manage real-time applications and generic xenical available services in minutes rather than days.
The recently-introduced Avaya Virtual Services Platform (VSP) 7000, a generic xenical available stackable 10GbE switch for data centers, can expand from 10 gigabit to generic xenical available 40 to 100 without replacing the chassis. An additional feature is generic xenical available the 625 Gbps interconnect is on the back of the switch which doesn’t require a generic xenical available data center to use the front real estate on the switch. Avaya Virtual Provisioning Service (VPS) offers unified tools to generic xenical available manage, troubleshoot and provision virtual machines in the network.
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic xenical available ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic xenical available Small Business to Avaya customers (including heritage Nortel).
Transcend United is generic xenical available a member of the CRN Health Care 100, the 2010 VAR 500 and generic xenical available has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic xenical available Philadelphia.
Just 18 months after Avaya acquired Nortel, Avaya has generic xenical available introduced a version of the IP Office SMB Unified Communications application that generic xenical available integrates with the Nortel Business Communication Manager (BCM) and Norstar systems.
IP Office 7.0 provides a generic xenical available pathway for Nortel customers to retain existing IP phones and digital mobile phones (Nortel M (M7208, M7310) and T (T7208, T7316) sets and others), and still migrate to future Avaya products.
The Data Migration Tool enables a generic xenical available smooth transfer of existing data (i.e. voicemails, phone extensions) to generic xenical available new systems. IP office will also support the old Nortel Element Manager enabling system managers to generic xenical available configure IP Office using Element Manager.
"Coupled with the generic xenical available expanded features that 7.0 delivers, the migration path for users of the generic xenical available Nortel BCM is even stronger. Transcend has generic xenical available a long history supporting the Nortel BCM and the Avaya IP Office; our unique expertise in both platforms will provide our customers a generic xenical available smooth transition and peace of mind that their mission-critical business communications will be generic xenical available uninterrupted.”
Avaya IP Office 7.0 also delivers an generic xenical available expanded portfolio of devices for multimedia collaboration, including sophisticated new color touchscreen desktop phones that generic xenical available let users scroll through contacts or manage visual voicemail at the generic xenical available touch of a finger. Additionally, new conference room phones offer patented wide-band audio, call recording via SD card, and generic xenical available fast USB connectivity to a laptop for temporary set-ups. These are generic xenical available part of a portfolio that offers a range of advanced communications, such as HD videoconferencing via desktop PC with no generic xenical available added equipment required.
IP Office is generic xenical available a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and generic xenical available networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a generic xenical available complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.
Built from generic xenical available the ground up specifically for small and medium-size businesses, IP Office delivers the generic xenical available communications capabilities big businesses are used to—with the generic xenical available elegant simplicity and ease of use small businesses consider a generic xenical available must have. Avaya offers three versions – Essential, Preferred or Advanced Edition of IP Office – that are tailored to provide the right combination of capabilities.
The system offers specific feature sets for generic xenical available individual types of users, including: Power Users, Mobile Workers, Office Workers, Teleworkers, Receptionists, Customer Service Supervisors and generic xenical available Customer Service Agents.
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic xenical available ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic xenical available Small Business to Avaya customers (including heritage Nortel).
Transcend United also hosts the Avaya Contact Center Association, which meets quarterly to generic xenical available educate members on Avaya Contact Center features and functions, upcoming product enhancements, and generic xenical available specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and generic xenical available best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
Transcend United is generic xenical available a member of the CRN Health Care 100, the 2010 VAR 500 and generic xenical available has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic xenical available Philadelphia.
Transcend United Technologies and LiquidSpoke are joining forces to create one of the nation’s fastest-growing unified communications technology resellers. The new entity offers advanced capabilities working with Cisco, Avaya, Nortel, ShoreTel, Riverbed, LifeSize and generic xenical available other core infrastructure vendors, and becomes one of the largest technology resellers in North America.
The transaction significantly grows Transcend United’s scale and generic xenical available ability to serve markets in the Northeast and adds significant capabilities to generic xenical available the company’s Managed Services practice. The resulting product portfolio includes solutions for generic xenical available service desk, IP Telephony, Wireless, WAN Optimization, Videoconferencing, and Backup/ Recovery including a generic xenical available state of the art 24 x 7 Network Operations Center (NOC).
As a key part of Transcend United’s expansion strategy, all LiquidSpoke principals and generic xenical available executive management are joining the company in key roles. Transcend United plans to generic xenical available relocate its headquarters and Pennsylvania sales operations to LiquidSpoke’s current Wayne, PA, location. Terms of the generic xenical available transaction were not disclosed.
In describing the synergy of the transaction, Transcend United’s CEO Rick Hirsh explains “Like Transcend United, LiquidSpoke has generic xenical available an outstanding reputation for management expertise and world class customer satisfaction and generic xenical available it has a strong footprint within the northeast region with mid-size enterprise focus. Both companies’ customers benefit significantly with our extended expertise in voice, data, video, and generic xenical available managed services.”
“We share the same passion for delivering high-levels of technical expertise with world-class customer service,” said Richard Tarity, President and CEO of LiquidSpoke. “As a result of this merger and combined platforms, our customers will realize broader service programs and the results will be mutually beneficial.”
Transcend United cheap metforminis a member of the generic xenical available CRN Health Care 100, the VAR 500 and has offices or generic xenical available a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
A newly released test report from the Tolly Group on the Avaya Virtual Services Platform 9000 validates that generic xenical available the modular core routing switch demonstrates near-hitless failover with a switch cluster, low latency, and generic xenical available packet processing and forwarding performance exceeding more than a billion packets per second.
The Tolly Groupgeneric zovirax ointment price, an generic xenical available independent test house, created a testing environment with the VSP 9000 outfitted with ten 9024XL modules with 24 10GbE ports each. Tests included in the analysis:
Failover Time with Bidirectional Traffic in Switch Cluster Configuration for generic xenical available loss of physical connectivity and Component shutdown
Failover Time with 90% Line Rate Traffic on 118 10GbE Ports
Maximum Frame/Packet Forwarding Performance Under Oversubscription Conditions
RFC 2544 Port-to-Port Throughput
FRC 2889 Full Mesh Throughput using 118 10GbE Ports
Port-to-Port Latency with 118 10GbE Ports at 25% Line Rate
The report details the generic xenical available results of each test suite, as well as provides a full explanation of the generic xenical available testing environment and methodology.
The "Bottom Line"conclusions on the Avaya VSP 9000 are:
Highly resilient core platform with hitless failover in some failure scenarios, and generic xenical available recovery times less than 20 milliseconds for common failure scenarios
More that 1 billion packets per second of forwarding performance
Consistent Layer 2/Layer 3 throughput performance with real-time filtering
Average latency ranging from generic xenical available 14 to 21.6 microseconds for Layer 2 and Layer 3 traffic
"Resiliency, efficiency and generic xenical available scalability are the building blocks that allow an enterprise to leverage the generic xenical available network to grow their business. These test results validate that generic xenical available the Avaya platform offers the performance required to power the effective organization."
Transcend United Technologies is an Avaya Connect Gold Partner. Transcend United recently completed Avaya’s on-site Service Assessment for Implementation & Maintenance with a 97% Customer Satisfaction Scale Rating.
Transcend Network Engineers design, implement, administer, and manage data networks - from generic xenical available small, one-location companies to large worldwide corporations. Services encompass the entire infrastructure life cycle: from generic xenical available assessment, planning, and design through staging and integration, installation, and ongoing support, complemented by customized training.
Transcend United is generic xenical available a member of the CRN Health Care 100, the 2010 VAR 500 and generic xenical available has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic xenical available Philadelphia.
At InterOp 2011, Avaya stakes its claim to generic xenical available data center architecture domination. The company releases enhancements to generic xenical available the Virtual Enterprise Network Architecture (VENA) virtualization architecture. These include:
The Avaya Virtual Services Platform (VSP) 7000, a generic xenical available stackable 10GbE switch for data centers. The switch connects to data center servers with tight integration to generic xenical available VMware’s vCenter cloud operating system. Avaya said the generic xenical available VSP 7000 can expand from 10 gigabit to 40 to generic xenical available 100 without replacing the chassis.
A Virtual Provisioning Service (VPS) that generic xenical available aims to manage, troubleshoot and provision virtual machines in the network. With the generic xenical available service, Avaya is looking to streamline provisioning.
VENA was first announced back in November of 2010; it is designed to allow users to configure a "Virtual Services Fabric" that generic xenical available enables one-touch provisioning of network services. The new VSP extends VENA capabilities with a generic xenical available 10 GbE top-of-rack switch that supports Shortest Path Bridging (SPB), Edge Virtual Bridging (EVB), and Fiber Channel over Ethernet (FCoE) networking standards. It offers point-to-point simultaneous transmission.
"The VSP 7000 addresses the generic xenical available storage or server edge connectivity for high density 10 GbE." The 625 Gbps interconnect is generic xenical available on the back of the switch and doesn’t require a generic xenical available data center to use the front real estate on the switch. "The 625 Gbps flow is something that our magic sauce enables," Turgeon said. "It’s an in-house capability."
Avaya is also announcing its new Virtual Provisioning Service (VPS) as part of the generic xenical available VENA expansion. VPS allows users to manage, troubleshoot, provision and secure virtual machines (VMs) across the generic xenical available network. VPS ensures that the network is synchronized to VM activations, deactivations and generic xenical available changes. It also streamlines and automates data center network provisioning.
"It allows our customers to generic xenical available do more with less and reliably connect users to content with IT agility. This is generic xenical available truly tactical and strategic for today and tomorrow.”
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic xenical available ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic xenical available Small Business to Avaya customers (including heritage Nortel).
Transcend United Technologies recently completed Avaya’s on-site Service Assessment for Implementation & Maintenance with a 97% Customer Satisfaction Scale Rating.
Transcend United is generic xenical available a member of the CRN Health Care 100, the 2010 VAR 500 and generic xenical available has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic xenical available Philadelphia.
This rigorous audit process validates that generic xenical available Transcend United has the necessary infrastructure, processes and systems in place to generic xenical available provide technical support for Avaya products. The ability to provide effective customer support is a significant contributor to customer satisfaction and a major part of the Avaya Certification process. Avaya also regards this as the core component in Services Delivery Excellence.
Avaya validated Transcend United’s support capabilities with a generic xenical available detailed customer interview process. Customers responded extremely favorably, rating Transcend United at 97% on the Customer Satisfaction scale.
“The team at Transcend United Technologies provided both a generic xenical available very well documented and verbal overview of their business practices and generic xenical available operational procedures that are required to comply with Avaya‘s certification guidelines,” said Shauna Karstetter, Avaya Global Support Services.
“Transcend demonstrated great proficiency and generic xenical available effective management of their resources to meet customer demands as well as embracing a generic xenical available continuous improvement ideology.”
The Service Assessment is generic xenical available a key requirement for Avaya Co-Delivery offers, such as Joint Service Delivery (JSD), Partner Support Service (PSS), and to qualify for PASS (heritage Nortel) Co-Delivery Services.
"Completing the generic xenical available Avaya Service Assessment demonstrates our strength in delivering Avaya solutions to generic xenical available our customers," said Rick Hirsh, CEO of Transcend United. "It is generic xenical available an important achievement that acknowledges our standard of excellence in delivering the generic xenical available highest caliber of customer support and service as well as our commitment to generic xenical available continued innovation with the best solutions, services and people.”
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and generic xenical available ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and generic xenical available Small Business to Avaya customers (including heritage Nortel).
Transcend United also hosts the Avaya Contact Center Association, which meets quarterly to generic xenical available educate members on Avaya Contact Center features and functions, upcoming product enhancements, and generic xenical available specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and generic xenical available best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
Transcend United is generic xenical available a member of the CRN Health Care 100, the 2010 VAR 500 and generic xenical available has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and generic xenical available Philadelphia.
The winning companies and generic xenical available products were selected by a panel of judges led by Erik Linask, TMC’s group editorial director. Winners from the Transcend United Unified Communications portfolio include:
Avaya - Avaya Aura Contact Center: Transcend United is an Avaya Gold Business Partner
LifeSize – LifeSize Bridge 2200: Transcend United is a valued LifeSize partner
Pareto Networks (Aerohive) - Pareto Branch on Demand: Transcend United is generic xenical available a valued Aerohive partner; Aerohive acquired Pareto in early 2011
ShoreTel – ShoreTel Mobility: Transcend United is the #1 ShoreTel reseller
Across industries, companies of all sizes are embracing Unified Communications—the integrated delivery of voice, data and video—to improve employee productivity by transforming the generic xenical available way people communicate, integrate the communication system into business processes, deliver communications services with superior reliability and generic xenical available availability and reduce capital and operating expenditures.
"Whether a generic xenical available customer seeks to replace an aged PBX system, needs expanded UC services to generic xenical available support iPhones users, or wants to enable global HD videoconferencing collaboration between hands-on professionals, UC is generic xenical available fundamentally helping our customers improve the way they work."
"Every UC implementation is generic xenical available unique; our experience helps customers select and implement a solution that generic xenical available matches their business’ strategic goals, organizational and generic xenical available geographic structure, IT priorities, security and compliance requirements, and budget."
The Transcend United Unified Communications professional services group has generic xenical available expertise in calculating the total cost of ownership of a UC project. They guide customers through the generic xenical available development of the call flow design – the generic xenical available core set of rules that drive the information flow in a generic xenical available UC system.
Transcend’s implementation engineers are generic xenical available certified to implement, test and support the leading UC vendor systems. It’s training staff gets rave reviews for generic xenical available leading fun classes that educate and engage end users, and generic xenical available get them ready to exploit UC’s productivity opportunities. Transcend’s hosting services offer a generic xenical available cloud-based management for companies lacking premises IT resources.
Transcend United is a member of the generic xenical available CRN Health Care 100, the VAR 500 and has offices or generic xenical available a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia.
Steve Bandrowczak, Vice President & General Manager, Data Solutions at Avaya, was the generic xenical available keynote speaker for the Transcend United “State of the Art Day with Avaya and King Tut,” has a lot to say on the evolving role of today’s CIO:
"If you look at 10 years ago versus today it’s dramatically changed. You have generic xenical available to drive customer value and shareholder value. There are skills around communication, driving change – CIOs are generic xenical available being asked to do a lot more than keep data centers running."
"Where a lot of IT guys get hung up is they talk about “the data center is up 7/24” and “I’ve got five nines reliability” or “I can role out projects…” But you know what? That’s a generic xenical available commodity these days. The real value that you have is where generic xenical available you understand a business unit and its key metrics."
"Where I bring value and generic xenical available why we need to communicate about the value that we bring, lies in understanding the generic xenical available business and being able to communicate about the value IT brings to generic xenical available the business and how IT helps to drive that business transformation."
"Say [an IT implementation is] going to gain $5 million per week operational savings. Which means that generic xenical available for every day I don’t go live, I basically waste a million dollars. When someone says, “I need this report before we go live,” you simple say, “OK, where’s the million dollars?” “Well, I don’t have a million dollars.” “Then you’re not getting the report.” It puts the generic xenical available conversation in perspective and gives it a definitive metric and focus so for generic xenical available every single question that comes up, you can target against a generic xenical available broader set of objectives."
The day also includes free admission to the King Tut exhibit, tickets to the Omnitheater "Mummies" show, breakfast and generic xenical available lunch. Steve and collegues also will preview features from Avaya Data’s new, end-to-end enterprise-wide architecture, built to generic xenical available meet the surging demand for new content and business collaboration.
From Gritty to Global – Steve Bandrowczak – A Transformational CIO Steven J. Bandrowczak started his career in construction, working a generic xenical available road crew outdoors in -3 to 100 degree weather. Three and generic xenical available half years in, he decided there had to be a better way to generic xenical available make a living. He started at night school for generic xenical available operations programming and took his first IT job on the midnight shift. Today, Steve oversees Avaya’s data networking business with a generic xenical available focus on growing the networking business into a world class innovative market leader.
Bandrowczak, one of Computerworld’s Top 100 CIOs, has generic xenical available been a recognized force for growth and efficiency in every job he’s held. He guided the generic xenical available IT department of his first company, Avnet, as it grew from generic xenical available $300M in revenues to $1.5B. As Executive Vice President and generic xenical available CIO for DHL Worldwide, Steve was instrumental in integrating AirBorne into the generic xenical available DHL IT infrastructure. Then he led Levono through the initial stages of its $11 billon IBM spin-off.
Steve came to generic xenical available Nortel to take on the global CIO role, where he was responsible for generic xenical available managing one of the largest enterprise networks in the world. He led Nortel’s IT Business Transformation initiative before moving up to generic xenical available become the President, Enterprise Sales Americas for Nortel. Today he heads the generic xenical available Avaya Data Solutions group.
A State of the generic xenical available Art Day at the Minnesota Science Museum Thursday April 28th, 2011 Meet Steve Bandrowczak and generic xenical available take a tour of the King Tut exhibit, courtesy of Avaya Gold Partner Transcend United.
When:
Thursday, April 28, 2011
Location:
Minnesota Science Museum – Discovery Hall 120 W. Kellogg Blvd St. Paul, MN 55102
Transcend United is a member of the generic xenical available CRN Health Care 100, the VAR 500 and has offices or generic xenical available a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia.
"Before Riverbed release a generic xenical available new version of the RiOS software, several engineers go on-site with a generic xenical available pre-selected customer and install the pre-release code on their appliances. We discuss the generic xenical available new features with the customer, test it in their network, and generic xenical available return with their feedback to our colleagues at headquarters… It keeps us engineers in touch with the generic xenical available customers, shows us the strengths of our products in the generic xenical available field, and points out the areas needing improvement.
"
Riverbed WAN optimization solutions accelerate applications including: file sharing, email, backup, document management systems, IT tools, and generic xenical available ERP and CRM solutions. Steelhead® appliances and generic xenical available Steelhead Mobile increase network throughput and application performance by up to generic xenical available 100 times. Riverbed Cascade® provides enterprise-wide network and generic xenical available application visibility and analysis for both enterprise customers and service providers.
The Contact Center’s established relationship with the generic xenical available customer and established set of performance metrics are strong arguments, Goffi says, for generic xenical available giving the Call/Contact Center overall ownership of Social Media. The question of whether a generic xenical available Social Media interaction replaces a phone call or is a new kind of interaction with a generic xenical available different audience is beside the point, he argues. It doesn’t matter how the generic xenical available customer chooses to interact, but how the organization responds. 
"… Companies realize the generic xenical available importance of a Social interaction. It is not a one to generic xenical available one conversation, it is one to the world! Experienced staff is generic xenical available being handpicked that possess a deep understanding of company products and generic xenical available services while at the same time, are well connected within the generic xenical available enterprise. These are folks that are able to promptly get to generic xenical available the right source of information and get the answer to generic xenical available the customer fast and effectively."
This new patent covers ExaGrid’s unique architecture for generic xenical available a two-tiered backup hardware storage system with a front-end landing space and generic xenical available back-end data deduplication repository. The front-end landing space, combined with ExaGrid’s post-processing approach to generic xenical available deduplication, creates the fastest possible backups and allows for the generic xenical available rapid creation of tape copies for offsite storage. 
According to the Gazette:”the acquisition has generic xenical available turbocharged research and development, leading to a torrent of new products, many aimed at the generic xenical available small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
“Vendors of all sizes rely heavily on the generic xenical available VAR500 list to find those solution providers best suited to sell their products,” said Kelley Damore, VP and generic xenical available editorial director of Everything Channel. “VAR500 honorees are generic xenical available considered trusted business advisors, integration experts, and invaluable partners who solve customers’ biggest IT business problems through product integration, training, consulting and generic xenical available services.”
"If you look at 10 years ago versus today it’s dramatically changed. You have generic xenical available to drive customer value and shareholder value. There are skills around communication, driving change – CIOs are generic xenical available being asked to do a lot more than keep data centers running."
