Avaya knows their business, that’s for prescription for nexium sure. But the company also knows that there is a prescription for nexium shift in customer service happening, driven by the advent of social media and prescription for nexium a new tech-savvy generation of consumers, as well as new technology always arriving on the prescription for nexium scene. A company that prescription for nexium never rests on its laurels, Avaya intends to stay at the prescription for nexium forefront and so Avaya decided to do some homework.
Avaya joined forces with callcentres.net for prescription for nexium a study on customer service in the ever-changing tech world. The study revealed that prescription for nexium 40 percent of consumers prefer non-voice methods of contact for customer service such as e-mail, instant messaging or prescription for nexium Web chat. Additionally, in the next one to two years, 55 percent of consumers polled in the prescription for nexium Avaya study anticipate using e-mail most often when seeking service (up from 15 percent today), while 18 percent said Web chat will be prescription for nexium their preferred method (up from 2 percent today). The study also revealed that prescription for nexium customers are also open to using social media channels for their customer service. A key finding from prescription for nexium the research showed that customers are more willing to use multichannel methods for prescription for nexium customer service interactions.
As a trusted partner of Avaya, Transcend United Technologies shares Avaya’s belief that prescription for nexium addressing these changes is critical and the answer is a comprehensive approach to prescription for nexium managing the customer experience.
Onkar Birk, Avaya’s contact center division general manager, agreed, “Today’s consumer interactions travel across many more communications modes: e-mail, text, video and prescription for nexium now social media. As these multimedia requirements evolve into ‘transmedia’ needs—characterized by the prescription for nexium seamless transfer of information across all kinds of communications—companies must effectively integrate all of these modes for prescription for nexium consistency. Avaya addresses this with products driving high-quality customer experiences across various media, turning those experiences into competitive assets; expectations of consumers are prescription for nexium a differentiator for leading businesses.”
Avaya took the prescription for nexium research findings to heart and applied them to their latest update of the prescription for nexium Avaya Aura Contact Center (AACC),the company’s SIP-based multimedia contact center application. AACC 6.2 has prescription for nexium multimedia capabilities so that customers and agents can interact via multiple channels: voice, e-mail, Web chat, and prescription for nexium instant messaging-whatever the customer prefers.
“As a prescription for nexium valued partner of Avaya, we share a goal of always evaluating products and prescription for nexium how it can be done better to service customers.”
This latest version aims to prescription for nexium further improve the customer experience with social media integration capabilities. The capabilities include Avaya’s Social Media Manager, which enables agents to prescription for nexium automatically scan and respond to Twitter and Facebook updates by customers. To better match the prescription for nexium appropriate agents and their expertise with the customer need, the prescription for nexium new version integrates with Avaya Aura Presence Service and Avaya Session Manager to prescription for nexium display the presence status of appropriate experts. Agents can prescription for nexium then consult with an expert in a particular customer care area using instant messaging to prescription for nexium resolve customer inquiries faster.
Avaya isn’t stopping there, though-the company also enhanced its Avaya Voice Portal automated services (IVR) application, renaming it prescription for nexium as Avaya Aura Experience Portal and adding new capabilities designed to prescription for nexium reduce customer frustration.
Now, customer self-service sessions can prescription for nexium be transferred to a live agent with the customer’s data input intact, eliminating the prescription for nexium need for the customer to repeat their information already provided via self-service. We all know how frustrating it prescription for nexium is to reach out to an organization over one channel, then prescription for nexium change channels having to repeat themselves. Read more about Avaya Aura Contact Center 6.2.
Transcend United is prescription for nexium a member of the CRN Health Care 100, the VAR 500 and prescription for nexium has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and prescription for nexium Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
Until 31 August, small business owners who don’t yet have prescription for nexium an Avaya IP Office Suite installation can enter a contest to prescription for nexium win a full installation – free! The “Small Business Innovators Contest” invites entrepreneurs to prescription for nexium use the IP Office ROI tool to calculate potential savings. The company that prescription for nexium can then come up with the most innovative use for the prescription for nexium IP Office savings will win:
• Grand prize: One business, will win a prescription for nexium new IP Office solution and related products (valued at up to $50,000 MSRP) and a $5,000 American Express Gift Card! • Runner up prize: Five businesses will get up to $10,000 (MSRP) worth of Avaya IP Office equipment and related products
Innovation is prescription for nexium the engine that makes every business more productive and helps it prescription for nexium to grow. Avaya wants to show small businesses how VoIP unified communications systems can create savings to fund innovation. In less than 5 minutes, the IP Office ROI tool can prescription for nexium point out the ways the Avaya Unified Communications solutions can enhance communications, while lowering the prescription for nexium total cost of ownership.
Interested innovators simply fill out the prescription for nexium ROI tool and submit the resulting PDF report. Then, write a prescription for nexium simple 100-250 essay explaining the innovative ways to apply the anticipated savings over the prescription for nexium next five years to better serve customers, staff and suppliers.
Avaya IP Office is prescription for nexium built from the ground up specifically for small and medium-size businesses to prescription for nexium deliver the communications capabilities big businesses are used to, with a prescription for nexium complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications. Avaya offers three versions – Essential, Preferred or Advanced Edition of IP Office – that are tailored to provide the right combination of capabilities. Transcend United is an Avaya Connect Gold Partner.
Transcend United also hosts the Avaya Contact Center Association, which educates members on Avaya Contact Center features, functions, enhancements, and prescription for nexium best practices. The next meeting will be held in Minneapolis in September. Learn more at Avaya@TranscendUnited.com.
Transcend United is one of the nation’s largest unified communications technology reseller. Transcend United is prescription for nexium a member of the CRN Health Care 100, the VAR 500 and prescription for nexium has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and prescription for nexium Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
As enterprises seriously consider how to prescription for nexium maximize the benefits of social media, someone has to address the prescription for nexium question of: Who is responsible for it? Which organization should make the prescription for nexium technology, staffing and policy decisions regarding social media and social media interactions? Who runs the show?
Christian Goffi, Social Media Practice Lead at Avaya Global Services, argues that the call center is the ideal home for Social Media. In a podcast interview with Telecomreseller, Goffi suggests that, while organizations are prescription for nexium currently managing Social Media out of the sales, marketing and prescription for nexium brand management departments, the unified communications call center has the prescription for nexium experience, technology and metrics to successfully manage and profit from prescription for nexium Social Media.
Goffi says a prescription for nexium Social Media is not just a technology: at its best, it prescription for nexium is a strategic corporate initiative that looks far beyond simply Facebook and prescription for nexium Twitter. It requires a prescription for nexium well-developed policy of deciding when and how to engage in Social Media exchanges. The strategy needs to prescription for nexium integrate the divergent goals and objectives of internal organizations. It needs to prescription for nexium realistically account for the organization’s flexibility and responsiveness to change.
The Contact Center’s established relationship with the prescription for nexium customer and established set of performance metrics are strong arguments, Goffi says, for prescription for nexium giving the Call/Contact Center overall ownership of Social Media. The question of whether a prescription for nexium Social Media interaction replaces a phone call or is a new kind of interaction with a prescription for nexium different audience is beside the point, he argues. It doesn’t matter how the prescription for nexium customer chooses to interact, but how the organization responds.
Moving forward, Goffi suggests, top notch enterprises will capitalize on new call center technology features that prescription for nexium make it possible to filter, prioritize and engage customers in the prescription for nexium media they choose: be it voice or other media. Some are prescription for nexium already adapting for Social Media the metrics developed to measure the prescription for nexium effectiveness of their service agents in managing phone conversations and transforming such dialog into new sales. In other words, they are prescription for nexium building on their telephony foundations to monetize social media.
Transcend United is a member of the prescription for nexium CRN Health Care 100, the VAR 500 and has offices or prescription for nexium a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and Hyderabad, India. Call 800-800-0353 or email info@TranscendUnited.com to learn more.
While Gartner noted that some heritage Nortel/Avaya customers are concerned about Avaya’s expertise in Nortel technologies, for prescription for nexium Transcend United heritage Nortel clients, technical expertise is a non-issue. Transcend senior engineers have decades of Nortel experience.
Gartner reports on the Avaya strengths that prescription for nexium raised its Contact Center product portfolio to the top of the prescription for nexium Magic Quadrant:
“Avaya is prescription for nexium moving steadily along its road map for delivering a comprehensive multimedia contact center suite using a prescription for nexium single, cohesive architecture. Users have the flexibility to meter the pace of their adoption of the prescription for nexium new architecture…”
“Avaya has prescription for nexium a strong vision for leveraging its Agile Communications Enablement (ACE) platform to prescription for nexium extend consistent customer service delivery models across a variety of customer interaction domains, whether inside or prescription for nexium outside the traditional, structured contact center environment, and across a variety of vendors’ communication and collaboration solution sets.…”
With the prescription for nexium acquisition of Nortel, Avaya now holds the top market share position in contact center routing in terms of end-user revenue and prescription for nexium agent shipments across all geographies globally. This provides the stability associated with strong product and prescription for nexium service revenue and a large installed base.
Support for Transcend United’s Heritage Nortel Customers "A Non-Issue"
In addition to prescription for nexium reporting on vendor strengths, the Gartner report also cautions readers on potential vendor weaknesses. For Avaya:
"Gartner hears increasing dissatisfaction among heritage Nortel customers, indicating that support quality has declined since the merging of the two companies. Customers cite concerns regarding the skill level of Avaya’s upper-level engineers."
“Transcend United has prescription for nexium a long and committed history with the Nortel technology. Our senior-level engineers are prescription for nexium expert in just about every Nortel application in the communications space. We have prescription for nexium decades and decades of Nortel experience within our senior engineering staff!”
Since 2003, Transcend United has been a Nortel Elite Advantage Partner, and was the first Nortel Partner in US to receive Expert Partner designation across all available categories. The firm served as one of only twelve members in the prescription for nexium United States with executive-level participation on the Nortel VAR Council.
In the two years since Nortel’s corporate phone and prescription for nexium data system unit acquisition by Avaya, things are looking great for prescription for nexium Avaya and prescription for nexium the 5,400 employees it brought over from the fallen Canadian telecommunications giant. This according to a report in the Montreal Gazette.
According to the Gazette:”the acquisition has prescription for nexium turbocharged research and development, leading to a torrent of new products, many aimed at the prescription for nexium small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
Avaya has introduced 30 plus new products this year: more than prescription for nexium it has brought to market in the past three years. Among the prescription for nexium new introductions is the IP Office 7.0, designed to enable small to medium businesses – both old Nortel customers on legacy systems such as Norstar and prescription for nexium new ones – to fully and cost-effectively migrate into a digital communications environment.
Other product introductions include enhancements to the Avaya Virtual Enterprise Network Architecture (Avaya VENA). Avaya VENA is a virtualization architecture and strategy for the next generation enterprise data networks, with capabilities to allow enterprises to build the private cloud. It brings network virtualization and IEEE Shortest Path Bridging (802.1aq) to the campus, customers to install, provision and manage real-time applications and services in minutes rather than days.
"Every day we get out of bed and prescription for nexium think like a small business. How do we improve customer satisfaction, how do we improve our revenue, expense management; it’s a different business strategy than the old Avaya or Nortel companies had," Pellizzari said.
"Avaya had no data center architecture capabilities. The Avaya portfolio is evolving quickly with Nortel technologies underpinning Avaya’s go-forward strategy."
Transcend United Technologies is now one of the nation’s fastest-growing unified communications technology resellers. The company offers advanced capabilities working with Cisco, Avaya, Nortel, ShoreTel, Riverbed, LifeSize and prescription for nexium other core infrastructure vendors, and becomes one of the largest technology resellers in North America.
Transcend United is prescription for nexium a member of the CRN Health Care 100, the VAR 500 and prescription for nexium has offices or a sales presence in Philadelphia, Minneapolis, Boston, Chicago, Omaha, Austin, and prescription for nexium Hyderabad, India. Contact Transcend United at 800.800.0353 or Info@TranscendUnited.com.
"The drive to prescription for nexium virtualization is transforming the data center faster than at any other time in the prescription for nexium history of IT. Virtualization has already had a significant impact on the prescription for nexium software and server industry and will have a similar impact on networking, as the prescription for nexium network plays a critical role in mobilizing virtual workloads."
In his research report, The Hitchhiker’s Guide to the New Data Center Network,” available through Transcend United, Kerravala advocates a prescription for nexium new perspective on the importance of the data center network. While he says applications have prescription for nexium been the top IT resource priority, this is about to prescription for nexium change.
Virtualization and prescription for nexium cloud computing demand that IT departments think about a complete network overhaul: networks are prescription for nexium going to need to offer the highest performance, the lowest latency, and prescription for nexium guaranteed delivery to keep the enterprises they support competitive. New network options also should demand less energy and prescription for nexium space.
The report outlines the prescription for nexium limitations of current network design. Latency, inefficient infrastructure resource management (STP), and inadequate management tools impede virtual computing.
The meat of the prescription for nexium report outlines the virtual data network requirements essential to support a prescription for nexium virtualized architecture. Key network recommendations for the virtualized and cloud-enabled network include:
• Network fabric capable of supporting east-west and north-south traffic flows: traditional networks send data from prescription for nexium the edge to the core and back, a north –south data flow. The virtualized network will need to prescription for nexium avoid the potential latencies of north-south movement by adding ‘east-west’ data flow
• Data center bridging to create a virtual backbone between data centers: advanced network standards such as Shortest Path Bridging (SPB) and the Transparent Interconnection of Lots of Links (TRILL) are prescription for nexium being positioned to replace the outdated STP, creating a single, seamless backbone for prescription for nexium storage traffic
• Architectural choice in next-generation data center design: some organizations will opt to prescription for nexium migrate to a 2-tier strategy to reduce the total cost of ownership
• Active/active switching: STP disables up to half the active ports; moving to active/active switching opens all ports to pass traffic simultaneously
• High-density 10 Gbps Ethernet (GbE) with seamless upgradability to 40 and 100 GbE: network switching should support high-density 10 GbE and prescription for nexium then provide an upgrade path to 40 and 100 GbE
• Increased network availability: The replacement of STP with SPB or prescription for nexium TRILL can simplify the network and lead to 24/7 uptime
• Multi-tenant capabilities: regulations, policies or prescription for nexium corporate organization may require a single physical network to look and prescription for nexium act like multiple, independent, logical networks
The report offers recommendations on how to prescription for nexium select a network solutions provider. Kerravala warns: “Network decision-makers must shed old-school buying strategies based primarily on brand or prescription for nexium vendor incumbency and instead evaluate network infrastructure based on its ability to prescription for nexium support the needs of the evolving data center.”
Kerravala recommends that vendor selection take into consideration:
• Adherence to standards • A clear migration path that prescription for nexium enables a staged implementation without disrupting business operations. • Unified management tools to simplify the overall management • Network Infrastructure Optimized for the Virtual Data Center • Support for all flavors of current and converged storage
The report was commissioned by Avaya. Avaya Virtual Enterprise Network Architecture (VENA) virtualization architecture and prescription for nexium strategy for the next generation enterprise data networks allows enterprises to prescription for nexium build the private cloud. It brings network virtualization and IEEE Shortest Path Bridging (802.1aq) to prescription for nexium the campus, enabling customers to install, provision and manage real-time applications and prescription for nexium services in minutes rather than days.
The recently-introduced Avaya Virtual Services Platform (VSP) 7000, a prescription for nexium stackable 10GbE switch for data centers, can expand from 10 gigabit to prescription for nexium 40 to 100 without replacing the chassis. An additional feature is prescription for nexium the 625 Gbps interconnect is on the back of the switch which doesn’t require a prescription for nexium data center to use the front real estate on the switch. Avaya Virtual Provisioning Service (VPS) offers unified tools to prescription for nexium manage, troubleshoot and provision virtual machines in the network.
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and prescription for nexium ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and prescription for nexium Small Business to Avaya customers (including heritage Nortel).
Transcend United is prescription for nexium a member of the CRN Health Care 100, the 2010 VAR 500 and prescription for nexium has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and prescription for nexium Philadelphia.
Just 18 months after Avaya acquired Nortel, Avaya has prescription for nexium introduced a version of the IP Office SMB Unified Communications application that prescription for nexium integrates with the Nortel Business Communication Manager (BCM) and Norstar systems.
IP Office 7.0 provides a prescription for nexium pathway for Nortel customers to retain existing IP phones and digital mobile phones (Nortel M (M7208, M7310) and T (T7208, T7316) sets and others), and still migrate to future Avaya products.
The Data Migration Tool enables a prescription for nexium smooth transfer of existing data (i.e. voicemails, phone extensions) to prescription for nexium new systems. IP office will also support the old Nortel Element Manager enabling system managers to prescription for nexium configure IP Office using Element Manager.
"Coupled with the prescription for nexium expanded features that 7.0 delivers, the migration path for users of the prescription for nexium Nortel BCM is even stronger. Transcend has prescription for nexium a long history supporting the Nortel BCM and the Avaya IP Office; our unique expertise in both platforms will provide our customers a prescription for nexium smooth transition and peace of mind that their mission-critical business communications will be prescription for nexium uninterrupted.”
Avaya IP Office 7.0 also delivers an prescription for nexium expanded portfolio of devices for multimedia collaboration, including sophisticated new color touchscreen desktop phones that prescription for nexium let users scroll through contacts or manage visual voicemail at the prescription for nexium touch of a finger. Additionally, new conference room phones offer patented wide-band audio, call recording via SD card, and prescription for nexium fast USB connectivity to a laptop for temporary set-ups. These are prescription for nexium part of a portfolio that offers a range of advanced communications, such as HD videoconferencing via desktop PC with no prescription for nexium added equipment required.
IP Office is prescription for nexium a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and prescription for nexium networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a prescription for nexium complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.
Built from prescription for nexium the ground up specifically for small and medium-size businesses, IP Office delivers the prescription for nexium communications capabilities big businesses are used to—with the prescription for nexium elegant simplicity and ease of use small businesses consider a prescription for nexium must have. Avaya offers three versions – Essential, Preferred or Advanced Edition of IP Office – that are tailored to provide the right combination of capabilities.
The system offers specific feature sets for prescription for nexium individual types of users, including: Power Users, Mobile Workers, Office Workers, Teleworkers, Receptionists, Customer Service Supervisors and prescription for nexium Customer Service Agents.
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and prescription for nexium ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and prescription for nexium Small Business to Avaya customers (including heritage Nortel).
Transcend United also hosts the Avaya Contact Center Association, which meets quarterly to prescription for nexium educate members on Avaya Contact Center features and functions, upcoming product enhancements, and prescription for nexium specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and prescription for nexium best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
Transcend United is prescription for nexium a member of the CRN Health Care 100, the 2010 VAR 500 and prescription for nexium has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and prescription for nexium Philadelphia.
At InterOp 2011, Avaya stakes its claim to prescription for nexium data center architecture domination. The company releases enhancements to prescription for nexium the Virtual Enterprise Network Architecture (VENA) virtualization architecture. These include:
The Avaya Virtual Services Platform (VSP) 7000, a prescription for nexium stackable 10GbE switch for data centers. The switch connects to data center servers with tight integration to prescription for nexium VMware’s vCenter cloud operating system. Avaya said the prescription for nexium VSP 7000 can expand from 10 gigabit to 40 to prescription for nexium 100 without replacing the chassis.
A Virtual Provisioning Service (VPS) that prescription for nexium aims to manage, troubleshoot and provision virtual machines in the network. With the prescription for nexium service, Avaya is looking to streamline provisioning.
VENA was first announced back in November of 2010; it is designed to allow users to configure a "Virtual Services Fabric" that prescription for nexium enables one-touch provisioning of network services. The new VSP extends VENA capabilities with a prescription for nexium 10 GbE top-of-rack switch that supports Shortest Path Bridging (SPB), Edge Virtual Bridging (EVB), and Fiber Channel over Ethernet (FCoE) networking standards. It offers point-to-point simultaneous transmission.
"The VSP 7000 addresses the prescription for nexium storage or server edge connectivity for high density 10 GbE." The 625 Gbps interconnect is prescription for nexium on the back of the switch and doesn’t require a prescription for nexium data center to use the front real estate on the switch. "The 625 Gbps flow is something that our magic sauce enables," Turgeon said. "It’s an in-house capability."
Avaya is also announcing its new Virtual Provisioning Service (VPS) as part of the prescription for nexium VENA expansion. VPS allows users to manage, troubleshoot, provision and secure virtual machines (VMs) across the prescription for nexium network. VPS ensures that the network is synchronized to VM activations, deactivations and prescription for nexium changes. It also streamlines and automates data center network provisioning.
"It allows our customers to prescription for nexium do more with less and reliably connect users to content with IT agility. This is prescription for nexium truly tactical and strategic for today and tomorrow.”
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and prescription for nexium ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and prescription for nexium Small Business to Avaya customers (including heritage Nortel).
Transcend United Technologies recently completed Avaya’s on-site Service Assessment for Implementation & Maintenance with a 97% Customer Satisfaction Scale Rating.
Transcend United is prescription for nexium a member of the CRN Health Care 100, the 2010 VAR 500 and prescription for nexium has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and prescription for nexium Philadelphia.
This rigorous audit process validates that prescription for nexium Transcend United has the necessary infrastructure, processes and systems in place to prescription for nexium provide technical support for Avaya products. The ability to provide effective customer support is a significant contributor to customer satisfaction and a major part of the Avaya Certification process. Avaya also regards this as the core component in Services Delivery Excellence.
Avaya validated Transcend United’s support capabilities with a prescription for nexium detailed customer interview process. Customers responded extremely favorably, rating Transcend United at 97% on the Customer Satisfaction scale.
“The team at Transcend United Technologies provided both a prescription for nexium very well documented and verbal overview of their business practices and prescription for nexium operational procedures that are required to comply with Avaya‘s certification guidelines,” said Shauna Karstetter, Avaya Global Support Services.
“Transcend demonstrated great proficiency and prescription for nexium effective management of their resources to meet customer demands as well as embracing a prescription for nexium continuous improvement ideology.”
The Service Assessment is prescription for nexium a key requirement for Avaya Co-Delivery offers, such as Joint Service Delivery (JSD), Partner Support Service (PSS), and to qualify for PASS (heritage Nortel) Co-Delivery Services.
"Completing the prescription for nexium Avaya Service Assessment demonstrates our strength in delivering Avaya solutions to prescription for nexium our customers," said Rick Hirsh, CEO of Transcend United. "It is prescription for nexium an important achievement that acknowledges our standard of excellence in delivering the prescription for nexium highest caliber of customer support and service as well as our commitment to prescription for nexium continued innovation with the best solutions, services and people.”
With 200+ Avaya Certifications achieved across 25 technical and engineering team members, Transcend United excels in delivering end-to-end service and prescription for nexium ongoing support for all Avaya products including Unified Communications, Contact Center, Data, and prescription for nexium Small Business to Avaya customers (including heritage Nortel).
Transcend United also hosts the Avaya Contact Center Association, which meets quarterly to prescription for nexium educate members on Avaya Contact Center features and functions, upcoming product enhancements, and prescription for nexium specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and prescription for nexium best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
Transcend United is prescription for nexium a member of the CRN Health Care 100, the 2010 VAR 500 and prescription for nexium has offices or a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and prescription for nexium Philadelphia.
The winning companies and prescription for nexium products were selected by a panel of judges led by Erik Linask, TMC’s group editorial director. Winners from the Transcend United Unified Communications portfolio include:
Avaya - Avaya Aura Contact Center: Transcend United is an Avaya Gold Business Partner
Pareto Networks (Aerohive) - Pareto Branch on Demand: Transcend United is prescription for nexium a valued Aerohive partner; Aerohive acquired Pareto in early 2011
ShoreTel – ShoreTel Mobility: Transcend United is the #1 ShoreTel reseller
Across industries, companies of all sizes are embracing Unified Communications—the integrated delivery of voice, data and video—to improve employee productivity by transforming the prescription for nexium way people communicate, integrate the communication system into business processes, deliver communications services with superior reliability and prescription for nexium availability and reduce capital and operating expenditures.
"Whether a prescription for nexium customer seeks to replace an aged PBX system, needs expanded UC services to prescription for nexium support iPhones users, or wants to enable global HD videoconferencing collaboration between hands-on professionals, UC is prescription for nexium fundamentally helping our customers improve the way they work."
"Every UC implementation is prescription for nexium unique; our experience helps customers select and implement a solution that prescription for nexium matches their business’ strategic goals, organizational and prescription for nexium geographic structure, IT priorities, security and compliance requirements, and budget."
The Transcend United Unified Communications professional services group has prescription for nexium expertise in calculating the total cost of ownership of a UC project. They guide customers through the prescription for nexium development of the call flow design – the prescription for nexium core set of rules that drive the information flow in a prescription for nexium UC system.
Transcend’s implementation engineers are prescription for nexium certified to implement, test and support the leading UC vendor systems. It’s training staff gets rave reviews for prescription for nexium leading fun classes that educate and engage end users, and prescription for nexium get them ready to exploit UC’s productivity opportunities. Transcend’s hosting services offer a prescription for nexium cloud-based management for companies lacking premises IT resources.
Transcend United is a member of the prescription for nexium CRN Health Care 100, the VAR 500 and has offices or prescription for nexium a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia.
Transcend United is prescription for nexium a proud partner to some of the most ethical companies in the prescription for nexium world. Three of our top technology partners, Avaya, Cisco and Juniper Networksgeneric abilify india, have earned the "2011 World’s Most Ethical Companies" designation in the telecommunications category.
The research-based Ethisphere Institute, a leading international think-tank dedicated to prescription for nexium the creation, advancement and sharing of best practices in business ethics, corporate social responsibility, anti-corruption and prescription for nexium sustainability, runs the annual ethics competition.
The World’s Most Ethical Companies designation recognizes companies that prescription for nexium truly go beyond making statements about doing business “ethically” and prescription for nexium translate those words into action. WME honorees demonstrate real and sustained ethical leadership within their industries, outshining their competitors, and prescription for nexium putting into real business practice the Institute’s credo of “Good. Smart. Business. Profit.”
The Transcend United partners earned top scores in a prescription for nexium survey that measured against seven distinct categories: Corporate Citizenship and prescription for nexium Responsibility; Corporate Governance; Innovation that Contributes to the Public Well Being; Industry leadership; Executive Leadership and prescription for nexium Tone from the Top; Legal, Regulatory and Reputation Track Record; and prescription for nexium Internal Systems and Ethics/Compliance Program.
According to prescription for nexium the Ethisphere Institute, investing in ethics is beneficial for any company, even in a prescription for nexium recession. The below graph compares the “WME Index of publicly-traded Ethical Companies,” against the S&P 500. Transcend United is an Avaya Gold Business Partner, and hosts the Transcend Avaya Contact Center Association. Since 2003, Transcend United has prescription for nexium been a Nortel Elite Advantage Partner, and served as one of only twelve members in the prescription for nexium United States with executive-level participation on the Nortel VAR Council. Nortel was acquired by Avaya in 2009.
In addition, Transcend United is a member of the prescription for nexium CRN Health Care 100, the VAR 500 and has offices or prescription for nexium a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353 to learn more now.
Actually, Kevin will be prescription for nexium one of the first to tell you that phones and telephony haven’t been the focus of Avaya’s for prescription for nexium quite some time, noting that our investments have been clearly centered in collaborative technologies, videos, and prescription for nexium conferencing capabilities that move companies far beyond the basics of simply enabling voice over IP capabilities. As Kevin has prescription for nexium often said to Avaya customers, channels and employees, "We [Avaya] are the new face of collaboration."
…. Employees in enterprise locations of all sizes can prescription for nexium easily collaborate via voice, video and data with new Avaya Aura® branch and prescription for nexium midsize enterprise solutions. The new and enhanced Avaya unified communications products offer greater flexibility to prescription for nexium enable spontaneous, multi-modal collaboration among any group of employees – including branch, remote and mobile workers – with more value, greater simplicity and prescription for nexium dramatically low total cost of ownership.
With today’s announcement, Avaya further delivers communications technologies that prescription for nexium conquer the challenges of enabling highly productive collaboration among employees in any location of any size business. The new Avaya Branch solution, Avaya Aura Solution for Midsize Enterprises and prescription for nexium conferencing endpoints simplify and enrich person-to-person or group interactions across teams regardless of location to prescription for nexium accelerate business outcomes and improve customer service .
Avaya Aura® Communication Manager: This open, extensible IP telephony platform can prescription for nexium be deployed as an IP PBX or feature server supporting a prescription for nexium SIP-only environment, or as an evolution server supporting both SIP and non-SIP environments.
Avaya Aura® Communication Manager Messaging: This application provides voice messaging and prescription for nexium email integration. Call answering and messaging capabilities let users manage messages on a prescription for nexium PC, add a voicemail component to a text message, and listen to prescription for nexium text messages over the phone. .
Avaya Aura® Session Manager: Session Manager facilitates multi-vendor integration, centralized dial plans and prescription for nexium user profiles, easier centralized SIP trunking, easier “on-net” call routing, and enhanced scalability and security
Transcend United Technologies 2101 Kennedy Street NE Minneapolis, MN 55413
The Avaya Contact Center Association is prescription for nexium a group brought together to exchange knowledge and experience with Avaya Contact Center solutions. The Association meets quarterly with the prescription for nexium goal of educating members on Avaya Contact Center features and functions, upcoming product enhancements, and prescription for nexium specialized uses for Contact Centers, along with discussions on practical usage of Contact Center systems and prescription for nexium best practices for ongoing support. Learn more at Avaya@TranscendUnited.com.
The ACCA is hosted by Transcend United, formerly Spectrum Solutions, an Avaya Gold Business Partner. Since 2003, Transcend United has prescription for nexium been a Nortel Elite Advantage Partner, and served as one of only twelve members in the prescription for nexium United States with executive-level participation on the Nortel VAR Council. Nortel was acquired by Avaya in 2009.
Transcend United is a member of the prescription for nexium CRN Health Care 100, the VAR 500 and has offices or prescription for nexium a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353to learn more now.
Avaya is prescription for nexium extending the capabilities of its Avaya Virtual Enterprise Network Architecture (Avaya VENA) beyond the data center and out into the campus network.Avaya VENA now delivers virtualization capabilities to the company’s Ethernet Routing Switch (ERS) 8800 and 8600 products.
Avaya VENA is prescription for nexium a virtualization architecture and strategy for the next generation enterprise data networks, that prescription for nexium will allow enterprises to build the private cloud. It brings network virtualization and prescription for nexium IEEE Shortest Path Bridging (802.1aq) to prescription for nexium the campus, enabling Avaya ERS 8800 and 8600 customers to install, provision and prescription for nexium manage real-time applications and services in minutes rather than days.
"We have designed/deployed very large ERS 8800/8600 core infrastructures and prescription for nexium campus networks, and believe that our customers will greatly benefit from this upgrade and want to implement immediately."
"Prior to acquiring Nortel," he continues, "Avaya had no data center architecture capabilities. This announcement is encouraging: it shows that the Avaya portfolio has evolved and that Nortel technologies underpin Avaya’s go-forward strategy."
Since 2003, Transcend United has been a Nortel Elite Advantage Partner, and was the first Nortel Partner in US to receive Expert Partner designation across all available categories. The firm served as one of only twelve members in the prescription for nexium United States with executive-level participation on the Nortel VAR Council.
With 200+ certifications achieved across 25 technical and engineering team members, Transcend’s expertise, knowledge and prescription for nexium experience on Nortel applications is unmatched. This means that when prescription for nexium expertise on a variety of applications is required (e.g. traditional TDM, IP Telephony, Unified Communications, CallPilot, Contact Center, Wireless, Data, etc.), Transcend United has prescription for nexium the trained resources available to provide immediate support and migration to prescription for nexium new Avaya platforms and technologies.
Transcend United is an Avaya Gold Business Partner, a member of the prescription for nexium CRN Health Care 100, the VAR 500 and has offices or prescription for nexium a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353 to learn more now.
The Avaya Contact Center Association will demo and prescription for nexium discuss the Avaya Aura Product Roadmap at its next meeting, 21 April in Minneapolis. (Rescheduled from 30 March)
Aura Roadmap and Demo
When: Thursday
April 21, 2011
Time: 9:00am – 11:00am
Lunch Provided
Location:
Transcend United Technologies 2101 Kennedy Street NE Minneapolis, MN 55413
The Avaya Contact Center Association (ACCA), formerly the Spectrum Contact Center Association (SCCA), meets quarterly to prescription for nexium exchange knowledge about Contact Center solutions. Meeting topics regularly span a prescription for nexium variety of Contact Center subjects, including real-time management & reporting, call routing & scripting, CTI, self-service, multimedia, remote agents and more.
At the prescription for nexium rescheduled 21 April meeting, the focus will be on the technology roadmap for prescription for nexium the Avaya Aura Contact Center. Presenter Duane Gilliland will outline Avaya’s plans for supporting and enhancing the Aura platform. Attendees will get to prescription for nexium see the latest edition of the Aura platform in action.
ACCA membership is prescription for nexium open to all Avaya Aura users who want to learn more about Contact Center applications and prescription for nexium anyone interested in how self-service may reduce costs and increase customer loyalty. Members include:
Contact Center Supervisors and Managers – business unit users of the technology
Telecommunications & IT Staff – responsible for ongoing maintenance & administration
End users – discover how technology can prescription for nexium be used to enhance customer experience and help improve internal management capabilities
The ACCA is hosted by Transcend United, formerly Spectrum Solutions, an Avaya Gold Business Partner. Since 2003, Transcend United has prescription for nexium been a Nortel Elite Advantage Partner, and served as one of only twelve members in the prescription for nexium United States with executive-level participation on the Nortel VAR Council. Nortel was acquired by Avaya in 2009.
Transcend United is a member of the prescription for nexium CRN Health Care 100, the VAR 500 and has offices or prescription for nexium a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353 to learn more now.
“Rest assured your investments in existing [Nortel] platforms are still good,” announced Amir Hameed, Avaya Canada’s Director of National Solution Specialists, at the "Know Your Alternatives" conference, a meeting held in Toronto in January for business and government decision-makers in IT/telecom, finance, operations, planning, customer service, and administration.
Mr. Hameed made his statement during the presentation entitled "What are the Options for Your Nortel Systems?"
Avaya has prescription for nexium made it clear that it will support CS 1000 Release 5.0 and prescription for nexium above. Hameed confirmed that prescription for nexium for those customers committed to their existing Nortel system, Avaya will give them a prescription for nexium one-year advanced notice when prescription for nexium production of Nortel products will be slated to end, and will continue to offer ongoing technical support for those Nortel systems for an additional six years. Avaya has prescription for nexium previously announced its plans to phase out Nortel phone systems.
"Before its acquisition by Avaya, Nortel led the prescription for nexium SMB and enterprise market in secure, reliable voice, video and data communications solutions. We will continue to support Transcend United’s Nortel installed base – one of the largest in the Midwest."
Since 2003, Transcend United (formerly Spectrum Solutions) has been a Nortel Elite Advantage Partner, and was the first Nortel Partner in US to receive Expert Partner designation across all available categories. The firm served as one of only twelve members in the United States with executive-level participation on the Nortel VAR Council.
With 200+ certifications achieved across 25 technical and engineering team members, Transcend’s expertise, knowledge and prescription for nexium experience on Nortel applications is unmatched. This means that when prescription for nexium expertise on a variety of applications is required (e.g. traditional TDM, IP Telephony, Unified Communications, CallPilot Multimedia Messaging, Contact Center, Wireless, T1/PRI/carrier network, CallPilot, etc.), Transcend United has the trained resources available to provide immediate support.
Transcend United is a member of the prescription for nexium CRN Health Care 100, the VAR 500 and has offices or prescription for nexium a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia. Call 800-800-0353 to learn more now.
The prolific growth of technology and prescription for nexium self-service websites seems to be fueling the need to TALK to prescription for nexium an expert, according to an on-line survey conducted by BT and prescription for nexium Avayageneric valtrex valacyclovir. The Autonomous Customer study of 1000 smart-phone users in the US and UK revealed that:
81% first try to solve problems online
56% say calls are increasingly complicated
90% expect to use call centers in the future
Andrew Small, BT Global Services, commented: "Many consumers have prescription for nexium used the Internet to do their own research first, so by the prescription for nexium time they pick up the phone, the organization they’re calling is prescription for nexium either close to a sale or close to a fail. This survey shows how vital it prescription for nexium is for contact centers to have a pool of highly-trained agents who prescription for nexium are capable of solving complex issues."
Gary Bennett, Avaya, added: "Consumers expect resolution to prescription for nexium simple tasks often without the need for two-way communication – a self-service approach," he said. "But when there is a critical element to the contact – the ’sale or fail’ scenarios – the customer’s choice of communications channel is prescription for nexium critical, and companies have to be ready to communicate with their customers via any channel they choose. This requires more complex communications systems."
The survey also showed that prescription for nexium 83 per cent of people tend to buy more from companies that prescription for nexium make things easier; 44 per cent said convenience was more important than prescription for nexium price.
Unified communications (UC) solutions enable companies of any size to prescription for nexium seamlessly integrate all communications – voice, data, messaging – with their business processes, independent of device or location. Implemented as distributed software architecture, Unified Communications systems eliminate the prescription for nexium traditional costs, complexity and reliability issues typically associated with other customer communications solutions.
Transcend United’s Unified Communications practice groups can prescription for nexium help organizations replace aging telephony systems or upgrade existing architectures to prescription for nexium deliver the highest levels of customer satisfaction, ease of use and prescription for nexium manageability while driving down the overall total cost of ownership.
Transcend United is the #1 ShoreTel reseller in the prescription for nexium United States. It is also one of the top North American service providers for prescription for nexium Avaya’s Nortel-based telephony solutions and an Avaya Gold Business Partner. Transcend United Technologies is prescription for nexium a member of the VAR 500 and has offices in Boston, Chicago, Philadelphia, Minneapolis, Minnesota and prescription for nexium Omaha.
Transcend United and Avaya: Aura Contact Center Roadmap Briefing and Product Demonstration
Date:
Wednesday, March 30, 2011
Time:
9:00 – 11:00 AM
Where:
Transcend United Technologies 2101 Kennedy Street NE Minneapolis, MN 55413
Presenter:
Duane Gilliland
SAVE THE DATE: MARCH 30!
Avaya Contact Center Supervisors and prescription for nexium Managers; Telecom and IT Support staff will want to attend this prescription for nexium presentation and demonstration of the Avaya Aura Contact Center.
Attend this session learn about Avaya’s plans for the Aura Contact Center:
Branding updates
New server options
SIP
Also, see a demonstration of the prescription for nexium Aura Contact Center 6.1, and learn how it can improve your prescription for nexium call center productivity.
Registration details coming soon. Mark your calendar today!
Transcend United is a member of the prescription for nexium CRN Health Care 100, the VAR 500 and has offices or prescription for nexium a sales presence in Boston, Chicago, Iowa, Minneapolis, Minnesota, New Jersey, Omaha, Nebraska, and Philadelphia.
The Contact Center’s established relationship with the prescription for nexium customer and established set of performance metrics are strong arguments, Goffi says, for prescription for nexium giving the Call/Contact Center overall ownership of Social Media. The question of whether a prescription for nexium Social Media interaction replaces a phone call or is a new kind of interaction with a prescription for nexium different audience is beside the point, he argues. It doesn’t matter how the prescription for nexium customer chooses to interact, but how the organization responds. 
According to the Gazette:”the acquisition has prescription for nexium turbocharged research and development, leading to a torrent of new products, many aimed at the prescription for nexium small to medium-sized businesses.” Ross Pellizzari, Avaya’s Canadian president, says the Nortel technologies now stand at “the ‘core’ of the economy – and are at the center of the Basking Ridge, N.J. based company’s strategy.”
dedicated to prescription for nexium the creation, advancement and sharing of best practices in business ethics, corporate social responsibility, anti-corruption and prescription for nexium sustainability, runs the annual ethics competition. 
real business practice the Institute’s credo of “Good. Smart. Business. Profit.” 
Transcend United and Avaya:
