Transcend Response Center

The Transcend Response Center (TRC) is highly scalable remote management facility; it was designed to provide remote management services to manage customers' IT infrastructures. The TRC has a distributed delivery model with a global delivery capability if required. The TRC provides standard Service Level Agreements (SLAs) and customer-specific SLAs using a combination of onsite and offshore resources to provide 24x7 services based on best-of-breed tools and adherence to the ITIL process for service delivery.

TRC Services include:

• 24 x 7 infrastructure and application management
• Monitoring
• Troubleshooting and Diagnostics
• Reporting
• Vendor coordination
• Administration

The TRC provides a single point of contact for simplified resolution of IT issues in the data infrastructure and applications environment. This commitment to support in turn allows your organization to remain productive and focused on your goals. Our combination of service desk and on-site support services means an end-to-end solution for the support of network, servers, applications, mail systems and data infrastructure platforms.

Application, business and technical support are available along with remote desktop management through our global service desk. Customers can access the service desk via various channels, including telephone, client web portal, and email. For problems that cannot be resolved using remote diagnostic tools or phone support, our onsite support teams deliver local, onsite technical assistance and troubleshooting. By taking advantage of these services, your organization can reduce costs while increasing productivity and end-user satisfaction. Transcend United customers also benefit from flexible managed service offerings that support changing business needs without up-front capital investment.

At Transcend United, managed services mean end-to-end process management, enabling consistent, reliable, automated delivery of user support and service level delivery. Our client-centric focus underscores a commitment to problem resolution to minimize downtime.